TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester takes this concept one step further by proving that improving customer experience in telecoms delivers a boost to all KPIs.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Michel Falcon Experience

JANUARY 10, 2019

I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online. Eventually, I created something I now refer to as The 3 Common Customer Personality Types. Let’s pretend James Bond was your customer. I’m an operator, just like you!

Training 151

Training Customer Service How To Employee Engagement 151

Customers That Stick

MAY 13, 2015

Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else. How long before someone figures out a wireless or other technology that makes cable the old tech? Cable company leaders must invest in a customer-centric culture. But how long before that is at risk?

Customer Service 60

Customer Service Poor Customer Service Wireless Competitive Advantage 60

Pointillist

SEPTEMBER 10, 2020

In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. What is Customer Journey Orchestration? Customer expectations for personalization have evolved immensely.

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

SurveySensum

JUNE 29, 2023

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. And guess what?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Kustomer

MAY 28, 2020

We have to compete on experience on how we make people feel… Thoughtfulness is truly a competitive advantage today.” Quality customer service and experience is essential for the companies of the future and the customers of the future demand nothing less. Thoughtfulness is truly a competitive advantage today.

Culture 52

Culture Customers Competitive Advantage Customer Experience 52

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Bob Thompson. Bruce Temkin. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147