Happy or Not

NOVEMBER 13, 2024

JACK & JONES: elevating customer satisfaction by 35% JACK & JONES, a renowned menswear retailer, sought to elevate customer experience and boost customer loyalty by implementing HappyOrNot’s real-time feedback system across their Finnish stores. Read the full case study here 2.

Examples 36

Examples Customer Service Case Study Hospitality 36

ReviewTrackers

MARCH 26, 2018

Reputation marketing is a way of thinking about your reputation in the same way you think about your marketing – as a constant and competitive advantage, a cause of growth, and a strategic asset, Olenski writes. Therefore, getting reviews from current customers is an important part of reputation marketing.

Brands 82

Brands Marketing Social Media Sports 82

Steve DiGioia

SEPTEMBER 16, 2016

Whether it’s a finance department that takes 24 hours to respond to a request, a legal department that penalizes 99% of customers because of the risk posed by 1%, or a product manager whose idea of a Minimum Viable Product is a lot more “minimum” than customer expectations. Does LITTLE have such a program?

Industry 100

Industry Customer Experience Customer Journeys Sports 100

Lumoa

OCTOBER 31, 2018

As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist. Customers want unique, special and innovative.

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

Alliance by IFS

NOVEMBER 21, 2019

APT-SKIDATA leverages Alliance Enterprise to deliver personalized service and support 24/7 to carparks, sporting centers, and leisure attractions across the UK. With a best-fit field service software that connects technicians to performance-enhancing tools, APT-SKIDATA is set to exceed customer expectations and dominate its industry niche.

Software 66

Software Examples Competitive Advantage Sports 66

ClearAction

APRIL 3, 2015

To set the stage, HR should view their role in a customer experience context : who are HR’s customers, and what can HR do to support what external customers expect of the company. It would help chart the course for the org’s competitive advantage. Customer Experience Governance: Do This, Not That.

Engagement 48

Engagement Customer Experience Employee Engagement Government 48

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence (CI) is becoming a prominent competitive advantage in this age of increased competition with other organizations. We already knew that customer-centricity is critical for any SaaS company’s success. However, there are other aspects to being a customer-centric company.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

BirdEye

OCTOBER 5, 2023

We’ll look at actionable tips to measure brand perception, identify gaps between belief and reality, and outline strategies to align the brand experience with customer expectations. Brand associations: Form partnerships with brands that align with your values, like Red Bull’s collaborations with extreme sports events.

Examples 64

Examples Measurement Brands How To 64

Natalie Petouhof

JUNE 1, 2022

Empathy is about listening , understanding , predicting , acting , and learning about the person you are serving whether it’s an employee, a customer, a citizen… In essence, an empathic approach would include changing behaviors, not just saying something. Empathy is doing the strength training to sport 6-pack abs.

Employee Experience 52

Employee Experience Industry Leadership Competitive Advantage 52