eglobalis

NOVEMBER 3, 2024

Once known primarily for its mobile phones, Nokia has successfully pivoted to focus on network infrastructure, cybersecurity, and IoT solutions, transforming its core business model to stay competitive in the digital age.

B2B 515

B2B Culture Innovation Loyalty 515

InMoment XI

APRIL 3, 2024

Your brand needs to deliver on all fronts in order to create a memorable experience for these customers. Customer Expectations First of all, customers want and are coming to rely on the digital experience. Let’s get into the details.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Thematic

MARCH 26, 2025

Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. Customers get frustrated when they feel like they’re shouting into the void. Solution: By analyzing customer sentiment, marketing teams can refine messaging to better connect with customer expectations.

Feedback 62

Feedback Social Media Analysis Survey 62

CSM Magazine

APRIL 17, 2023

In the past, it was enough for an airport to fulfill these functions as a vital part of the transportation system. Aside from facilitating air transportation, airports are now also expected to provide tourists with their first and last touchpoints with their destinations.

Travel 52

Travel Customer Service Transportation Competitive Advantage 52

CSM Magazine

FEBRUARY 9, 2021

It’s a trend that’s set to continue and offers huge opportunities for property agents and landlords to improve the customer experience and drive competitive advantage. That may mean an extra room for a new working from home (WFH) regime, undercover or heated outside space or investing in cosy interiors. About the Author.

Self Service 59

Self Service Marketing Competitive Advantage Automotive 59

Clarabridge

OCTOBER 23, 2015

When there’s a disruption along this journey, customers will automatically turn to the website or social media to vent about their frustrations. In short, the omni-channel customer expects the same level of customer service, regardless of the point of contact. Transportation & Logistics.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

Eptica

NOVEMBER 18, 2015

For these organisations, being able to answer email quickly and accurately can provide a competitive advantage against larger rivals, directly impacting revenues. Set targets – and stick to them As with every channel, customer expectations are rising continually.

Self Service 48

Self Service Customer Service Transportation Social Media 48