Competitive Advantage Customer Experience Management Tourism 
Confirmit
APRIL 15, 2019
In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. This is about creating a competitive advantage while staying true to the customer voices heard. Almost every CX professional is dealing with some legacy elements.
Storyminers
JULY 6, 2020
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce Temkin. Frank Eliason.
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Storyminers
JULY 6, 2020
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce Temkin. Frank Eliason.
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Mila Widyani – Head of Customer Experience at CIMB Niaga. LinkedIn : [link].
BirdEye
NOVEMBER 11, 2024
It matters because it builds authentic connections, drives sustainable growth, and creates a competitive advantage that big chains can’t easily replicate. Why it works: Builds authentic local connections Creates sustainable engagement Drives organic growth Enhances brand loyalty 2.
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