Magellan Solutions

OCTOBER 19, 2020

For existing customers. For potential customers. For competitive analysis. For customer service improvement. Using this approach, you can identify the potential of your product or service when offered to a certain consumer demographic. Who are your target customers? What is your product or service?

Marketing 52

Marketing Survey Competitive Advantage Call Center 52

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

BirdEye

OCTOBER 5, 2023

Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience. How can customer service improve your brand equity?

Examples 64

Examples Measurement Brands How To 64

Retently

MARCH 10, 2022

It’s that awful, nasty, revenue-crushing word that every SaaS company has to deal with at some point in their customer lifecycle. Some companies experience a massive churn rate and have to fight for every customer. Customer Success and Churn. Are you losing customers due to poor performance in one of these key areas?

Self Service 148

Self Service e-support Poor Customer Service Customer Success 148

ijgolding

APRIL 21, 2015

I have written many times in the past about the need for organisations who desire to become more Customer Centric to acknowledge the need for TRANSFORMATION. Fortunately, experts like OmPrompt exist to help improve the supply chain experience by taking cost out whilst at the same time putting the experience back in.

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

Happy or Not

JULY 25, 2023

The importance of online reviews grows every quarter, and online review statistics are among the key factors customers pay attention to before choosing a brand. This rating indicates a high level of satisfaction from customers and reflects a positive experience with the business.

How To 36

How To Feedback Competitive Advantage Social Media 36

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

ProProfs Chat

DECEMBER 12, 2019

Companies focus on getting new customers, but retaining them is a whole different story – and more difficult to achieve! what customers want, . The best way to do this is by reading customer retention statistics, and that’s what we have carefully curated in this blog. Why Customers Leave? Very few will say yes.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Vonage

JULY 21, 2015

Here are some of best quotes about customer service – and how you can act on them. Unless you have 100% customer satisfaction, you must improve” – Horst Schulz, former president of the Ritz-Carlton Hotel Company. It’s easy to think that a 90% customer satisfaction rate is acceptable. Morgan & Co.

Customer Service 120

Customer Service Hotels Effort Score Customer Satisfaction 120

ViiBE Blog

MAY 10, 2021

Customer service is the direct interaction between the company and the customer. Nowadays, such multilateral and proactive cooperation with the customer is considered as one of the backbones of businesses and their performance. What is customer service and its importance? What are the values of customers?

Customer Service 52

Customer Service Social Media Competitive Advantage Poor Customer Service 52

CustomerSuccessBox

NOVEMBER 24, 2021

If you provide enough value, then you earn the right to promote your company in order to recruit new customers. In today’s hyper-competitive business world, SaaS businesses find it increasingly difficult to stand out. They are on their toes constantly to get customers to choose them over their competitors. Guy Kawasaki.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52