Competitive Advantage Customer Focused Customer Service Training How To 
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
NOVEMBER 9, 2022
Bezos was so focused on customer service that he wanted everyone to keep the customer in mind, and having a chair at the table to represent the customer was his way of doing so. That’s truly customer-focused! . And there are advantages to being frictionless. Follow on Twitter: @Hyken.
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ShepHyken
SEPTEMBER 11, 2019
In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. When I work with companies, I urge them to find what makes them unique and use it as a competitive advantage. For information, contact 314-692-2200 or www.hyken.com.
ShepHyken
APRIL 12, 2021
When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell. So it stands to reason that the experience, for even our most loyal customers, may have changed. Interesting idea.
Blake Morgan
JANUARY 20, 2022
He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. . With more than 30 years of experience in all areas of CX, Annette uses her blog, CX Journey, to help transform business culture to become customer-centric. Adrian Swinscoe . Annette Franz .
ShepHyken
DECEMBER 28, 2020
While the article’s title mentions that excellent customer service starts at the top, this article is actually more of how to deliver that experience from the hotel’s perspective. Predictions: 10 Customer experience trends for 2021 by Rosalyn Page. 20 important statistics about the B2B customer experience by Mark Bowen.
ShepHyken
NOVEMBER 22, 2021
If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.
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