CSM Magazine

JULY 12, 2024

As companies wise up to the importance of keeping customers happy, this role has shifted from a supporting player to a starring role, with businesses seeking out experts who can make it happen. Think customer service plus – this role means creatively stitching together every customer touchpoint to forge an unbreakable bond.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Net Promoter Score 52

CSM Magazine

AUGUST 30, 2024

But also problem-solving, managing refunds and cancellations, and customer feedback based support. This service is necessary to ensure customer satisfaction and thus increase their trust and loyalty. Ultimately, with proper management, it can also improve online reputation and increase business revenue.

Marketing 52

Marketing e-support Knowledge Base Competitive Advantage 52

CSM Magazine

FEBRUARY 24, 2023

Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. In today’s competitive market, businesses that prioritize customer service have a competitive advantage over those that don’t.

Self Service 52

Self Service Customer Service Exceptional Customer Service Multi-Channel 52

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

AUGUST 16, 2024

This blog post will explore how cloud solutions are transforming the way businesses handle customer service. It’ll share the key benefits you’ll gain to help you turn customer service challenges into a powerful competitive advantage.

Omni-Channel 52

Omni-Channel Customer Service Self Service e-support 52