Kustomer

AUGUST 11, 2022

Here are a few ways to have a more effective customer service conversation: Have the right skills. According to Indeed, some of the top customer service skills include: communication, empathy, patience, active listening and quick thinking. Remember: Not all customers are created equal. Competitive Advantage.

Customer Service 88

Customer Service Social Media Self Service Loyalty 88

Magellan Solutions

SEPTEMBER 24, 2020

As compared with Western countries, places like the Philippines have lower labor market rates yet brimming with skilled call center agents who can provide top-notch service to your customers. Does doing it in-house strengthen your competitive advantage? Just make sure to choose a reliable service provider.

Call Center 40

Call Center Effort Score Competitive Advantage Customer Service Strategies 40

Magellan Solutions

APRIL 4, 2024

Take advantage of this essential tool to transform online interactions and exceed consumer expectations. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What if a single strategic move could unlock that powerful competitive advantage?

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85