Competitive Advantage Customer Service Strategies Customer Service Training How To 
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
SEPTEMBER 11, 2019
In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. When I work with companies, I urge them to find what makes them unique and use it as a competitive advantage. For information, contact 314-692-2200 or www.hyken.com.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
NOVEMBER 9, 2022
That’s truly customer-focused! . Even though Price eventually left Amazon, he continued to focus on the customer experience. His latest book, The Frictionless Organization , is filled with ideas on how to deliver the experiences customers hope for. And there are advantages to being frictionless.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Aimee Lucas.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Aimee Lucas.
Expert insights. Personalized for you.
630 
Let's personalize your content