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5 Top Customer Service Articles for the Week of September 18, 2017

ShepHyken

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Every employee – and that includes top executives – should experience what every customer experiences.

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How To Build Your Customer Experience Strategy By Asking Yourself These Three Questions [2020 Edition]

Michel Falcon Experience

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. If not, he’s one of the most recognizable hospitality entrepreneurs, owns Shake Shack, bestselling author and more! Customer Journey Mapping.

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5 Top Customer Service Articles For the Week of December 28, 2020

ShepHyken

(Hotel Executive) This article will address what great customer service is from the guest perspective and the value of general managers setting the standards. My Comment: Let’s take a lesson from the hospitality industry. I’ll modify it just a bit: CX has been, is and will continue to be the new competitive advantage.

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10 great customer service examples to learn from 

Happy or Not

This approach is an excellent service model that ensures brand reputation and fosters customer loyalty. XXL’s case is a successful customer service example, showing how customer feedback collection can be a competitive advantage in retail. Read the full case study here 9.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

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30 Top CX Thought Leader Blogs To Follow

Blake Morgan

Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . On his Win the Customer blog, CX and customer service expert Flavio shares practical tips for companies of all sizes to turn CX into a competitive advantage. . Flavio Martins .