ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Every employee – and that includes top executives – should experience what every customer experiences.

Customer Service 84

Customer Service Hospitality Customer Centricity Competitive Advantage 84

ShepHyken

DECEMBER 28, 2020

(Hotel Executive) This article will address what great customer service is from the guest perspective and the value of general managers setting the standards. My Comment: Let’s take a lesson from the hospitality industry. I’ll modify it just a bit: CX has been, is and will continue to be the new competitive advantage.

Customer Service 114

Customer Service Loyalty Programs B2B Competitive Advantage 114

Blake Morgan

JANUARY 20, 2022

Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . On his Win the Customer blog, CX and customer service expert Flavio shares practical tips for companies of all sizes to turn CX into a competitive advantage. . Flavio Martins .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online.

Training 151

Training Customer Service How To Employee Engagement 151

ShepHyken

SEPTEMBER 5, 2016

Ease of doing business is a competitive advantage. 5 Hospitality Customer Service Habits – Warm & Welcoming by Rupesh Patel. LinkedIn) In this article, I share five ways you and your hospitality team can offer more memorable welcomes, that your guests will love (and what to avoid saying).

Customer Service 0

Customer Service Hospitality Competitive Advantage Case Study 0

Happy or Not

NOVEMBER 13, 2024

This approach is an excellent service model that ensures brand reputation and fosters customer loyalty. XXL’s case is a successful customer service example, showing how customer feedback collection can be a competitive advantage in retail. Read the full case study here 9.

Examples 36

Examples Customer Service Case Study Hospitality 36

SurveySensum

JULY 14, 2020

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132