ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Every employee – and that includes top executives – should experience what every customer experiences.

Customer Service 84

Customer Service Hospitality Customer Centricity Competitive Advantage 84

ShepHyken

DECEMBER 28, 2020

(Hotel Executive) This article will address what great customer service is from the guest perspective and the value of general managers setting the standards. My Comment: Let’s take a lesson from the hospitality industry. I’ll modify it just a bit: CX has been, is and will continue to be the new competitive advantage.

Customer Service 114

Customer Service Loyalty Programs B2B Competitive Advantage 114

Michel Falcon Experience

JANUARY 16, 2020

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. If not, he’s one of the most recognizable hospitality entrepreneurs, owns Shake Shack, bestselling author and more! Customer Journey Mapping.

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

Happy or Not

NOVEMBER 13, 2024

This approach is an excellent service model that ensures brand reputation and fosters customer loyalty. XXL’s case is a successful customer service example, showing how customer feedback collection can be a competitive advantage in retail. Read the full case study here 9.

Examples 36

Examples Customer Service Case Study Hospitality 36

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Blake Morgan

JANUARY 20, 2022

Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . On his Win the Customer blog, CX and customer service expert Flavio shares practical tips for companies of all sizes to turn CX into a competitive advantage. . Flavio Martins .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96