Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Michel Falcon Experience

JANUARY 16, 2020

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. Do you have plans to host a customer journey mapping workshop this year? When was the last time you updated your company’s customer service training material?

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ShepHyken

SEPTEMBER 11, 2019

In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. When I work with companies, I urge them to find what makes them unique and use it as a competitive advantage. For information, contact 314-692-2200 or www.hyken.com.

Competitive Advantage 132

Competitive Advantage Conference Customer Service Training Course 132

ShepHyken

APRIL 12, 2021

When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell. So it stands to reason that the experience, for even our most loyal customers, may have changed. Interesting idea.

Competitive Advantage 80

Competitive Advantage Customer Service Tips Culture 80

ShepHyken

NOVEMBER 9, 2022

That’s truly customer-focused! . Even though Price eventually left Amazon, he continued to focus on the customer experience. His latest book, The Frictionless Organization , is filled with ideas on how to deliver the experiences customers hope for. And there are advantages to being frictionless.

Competitive Advantage 70

Competitive Advantage Customer Focused Customer Service Training Meeting 70

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online.

Training 151

Training Customer Service How To Employee Engagement 151

Blake Morgan

JANUARY 20, 2022

Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . On his Win the Customer blog, CX and customer service expert Flavio shares practical tips for companies of all sizes to turn CX into a competitive advantage. . Flavio Martins .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

DECEMBER 28, 2020

While the article’s title mentions that excellent customer service starts at the top, this article is actually more of how to deliver that experience from the hotel’s perspective. Predictions: 10 Customer experience trends for 2021 by Rosalyn Page. 20 important statistics about the B2B customer experience by Mark Bowen.

Customer Service 141

Customer Service Loyalty Programs B2B Competitive Advantage 141

ShepHyken

AUGUST 17, 2020

My Comment: Another list of experts weighing in on how to create brand loyalty. This is a result of COVID-19, and as businesses are re-opening and figuring out how to operate post-COVID, there are a few suggestions here to consider. Service operations: the critical piece to amazing customer service by Paul Selby.

Customer Service 92

Customer Service Retail Competitive Advantage Loyalty 92

ShepHyken

NOVEMBER 22, 2021

If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Retail Competitive Advantage Tips 85

ShepHyken

APRIL 25, 2022

So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both. Consider these top 10 signs your brand’s loyalty program needs revision—plus some ideas about how to get it done. If you have a loyalty program, you will enjoy this list.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

OCTOBER 14, 2022

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. Your customer service team must be an asset to your organization. Customer service helps by ensuring all their needs are met and questions answered.

Training 73

Training Customer Service Competitive Advantage Customers 73

ShepHyken

JANUARY 8, 2018

Bots are about to get better at customer support than humans by Michael Sikorsky and Rita Gunther McGrath. Wired UK) Thanks to machine learning, AI-enabled bots could gain a competitive advantage over human chat exchanges. How Best to Empower Today’s Contact Center Agents by Don Berryman. (No

Customer Service 0

Customer Service Retail Contact Center Competitive Advantage 0

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Here is the link. Here is the link. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

SEPTEMBER 4, 2017

Why Visual Support is the Future of Customer Service by Robert C. B2Community) Companies are always trying to be on the cutting edge when it comes to customer service. Not only is it a competitive advantage for your business development team, it also is a great way to keep current customers happy.

Customer Service 64

Customer Service Net Promoter Score Self Service NPS 64

ShepHyken

SEPTEMBER 5, 2016

Ease of doing business is a competitive advantage. 5 Hospitality Customer Service Habits – Warm & Welcoming by Rupesh Patel. While the author shares five concepts, underneath each one there is a list of how to deliver on each of them. My Comment: This article is filled with information.

Customer Service 0

Customer Service Hospitality Competitive Advantage Case Study 0

ShepHyken

JULY 3, 2023

Not all customers are the same, therefore, they shouldn’t be treated as such. If you’re new to creating customer personas, this article includes several ideas and tactics on how to take advantage of this powerful marketing and CX strategy. Every week I read articles that continue to promote the same idea as if it is new.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

ShepHyken

NOVEMBER 20, 2017

Learn how it’s driven by machine learning, delivered across channels and powered by in-depth customer data. Get inspired by the potential for your business and gain insights on how to develop your own personalization strategy and program. Discover how to turn the one-to-one dream into a reality. And, it’s free.

Customer Service 38

Customer Service Self Service Case Study Competitive Advantage 38

ShepHyken

JULY 18, 2022

Number three is my favorite: “To deliver a high-touch experience, employees must be treated the way they’re expected to treat customers?: Cheap Beer and Recessions: How to Survive and Thrive With Exceptional Customer Experience by Justin Racine. exceptionally.” – Kristi Runyan. But change isn’t always bad.

Self Service 13

Self Service Customer Service B2B Competitive Advantage 13

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

LiveChat

AUGUST 26, 2016

My advice here is to pay extra attention to traits during the interview/trial period and facilitate customer service training opportunities for the necessary skills later down the line. They also need to be aware of the type of customer they are dealing with and adjust their approach accordingly.

Customer Service 52

Customer Service Multi-Channel Customer Satisfaction Customers 52

ShepHyken

JANUARY 24, 2022

Learn how to ensure customer satisfaction despite supply chain disruptions. In short, this is Staples sharing their take on how to communicate to customers about supply chain issues, which are plaguing many companies and causing customers to become very upset. It can cause customers to come back.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67