ShepHyken

JULY 20, 2016

Yellow mustard, sweet green pickle relish, onion, tomato wedges, pickle spear, sport peppers and celery salt. Is it quality, speed, price, customer service or any other feature that makes you unique in your market place? The answer is what gives you a competitive advantage worth exploiting.

Competitive Advantage 48

Competitive Advantage Sports Customer Service Training Training 48

Happy or Not

NOVEMBER 13, 2024

This is a great customer service example of how to address customer issues to exceed customer expectations proactively. XXL Sports & Outdoor: achieving 94% satisfaction during peak season XXL Sports & Outdoor, a leader in sports retail, set out to improve customer experience during busy shopping seasons.

Examples 36

Examples Customer Service Case Study Hospitality 36

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online.

Training 151

Training Customer Service How To Employee Engagement 151

Michel Falcon Experience

JANUARY 16, 2020

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. Do you have plans to host a customer journey mapping workshop this year? When was the last time you updated your company’s customer service training material?

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88