Competitive Advantage Employee Experience Gamification 
Playvox
APRIL 5, 2022
The foundation of contact center success is attracting and retaining skilled and motivated employees while giving them opportunities to grow with the company. After all, the employee experience drives the customer experience. You’ll then enjoy a sustainable competitive advantage.
Playvox
MAY 2, 2023
The pandemic accelerated the shift to the cloud, but there’s still time to capture a competitive advantage by making the move for your contact center. Supporting remote work in your customer service center is key to a positive employee experience. What Does Moving To The Cloud Mean?
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Playvox
SEPTEMBER 20, 2023
QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. Quality assurance (QA) tools are great, but by the time an issue is found, the customer experience has already suffered.
Stella Connect
JANUARY 4, 2022
“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) It is not an extra.
Stella Connect
APRIL 17, 2018
“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Provide a mix of learning aids and experiences, including peer-led training (a team favorite). then customer service training is not optional.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.
Stella Connect
APRIL 17, 2018
“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Provide a mix of learning aids and experiences, including peer-led training (a team favorite). then customer service training is not optional.
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