Uniphore

JANUARY 4, 2022

Who should attend this virtual event and why? Learn how CX will be a major driver of business success during the recovery See what other organizations are doing now to gain a competitive advantage over their peers Hear from experts who have gone through major transformations and come out on top. Coming Soon.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

AWS Machine Learning

APRIL 3, 2025

Theyre constantly seeking ways to use their vast amounts of information to gain competitive advantages. Lambda enables serverless, event-driven data processing tasks, allowing for real-time transformations and calculations as data arrives. This post is co-written with Emrah Kaya and Xinyi Zhou from Omron Europe.

Data 80

Data Government Competitive Advantage Analytics 80

AWS Machine Learning

OCTOBER 16, 2024

Generate metadata Now that DPG Media has the transcription of the audio files, they use LLMs through Amazon Bedrock to generate the various categories of metadata (summaries, genre, mood, key events, and so on). To evaluate the metadata quality, the team used reference-free LLM metrics, inspired by LangSmith.

Video 118

Video Metrics Multi-Channel System 118

InMoment XI

OCTOBER 23, 2024

Here are a few reasons why customer experience in banking is an even bigger competitive advantage than ever before: It helps build trust during uncertain times. Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. Leverage and emphasize community engagement.

Banking 195

Banking Customer Experience Effort Score Financial 195

Kayako

MARCH 21, 2022

Utilize current tracking metrics to capture all your customer’s activities and events, both before and after they enter the customer service ecosystem. Innovative companies can turn this into a competitive advantage by screening applicants for valuable soft skills. Tips for integration include understanding customer context.

Customer Service 296

Customer Service Social Media Ecommerce Competitive Advantage 296

Lumoa

DECEMBER 17, 2022

Lumoa has offered a way to close the loop with your customers by using the Events page for some time. This means that if your competitors have an app in the App Store, you can put their reviews in Lumoa! New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics.

Competitive Advantage 195

Competitive Advantage Feedback Comparison Survey 195

Lumoa

JANUARY 17, 2023

Lumoa has offered a way to close the loop with your customers by using the Events page for some time. This means that if your competitors have an app in the App Store, you can put their reviews in Lumoa! New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics.

Competitive Advantage 195

Competitive Advantage Feedback Comparison Survey 195

Win the Customer

NOVEMBER 29, 2024

Competitive Advantage: By understanding your customers better than your competitors, you can gain a significant advantage in the market. Consider using a timeline or flowchart to illustrate the sequence of events. Track website analytics and app usage data. Include key touchpoints, emotions, and pain points.

Customer Journeys 59

Customer Journeys Touchpoint Social Media Competitive Advantage 59

InMoment XI

APRIL 25, 2024

These improvement will go above and beyond reputation management and affect the overarching customer experience and give retail banks more of a competitive advantage. Effective online reputation management helps identify and address potential risks, minimizing the impact of negative events such as data breaches or customer complaints.

Financial 195

Financial Management Banking Insurance 195

Vonage

MAY 25, 2016

How to future-proof your contact center technology and find your competitive advantage. Related Posts Create a vision for your customer service education. When things go wrong, how should you make it up to your customers? 4 tips to make multiple channels work for your business. It’s not the product. It’s the experience.

Poor Customer Service 159

Poor Customer Service Infographics Competitive Advantage Customer Service 159

BirdEye

DECEMBER 28, 2024

Restaurants must continuously update their digital strategies to maintain a competitive advantage in local search results. Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy.

Tips 97

Tips Social Media Chatbots System 97

Storyminers

JULY 8, 2020

Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! Customer Centric Culture: Your One and Only Strategic Competitive Advantage Olga Guseva Why should management and sales care about customer experience?

Competitive Advantage 162

Competitive Advantage Culture ROI Customer Centricity 162

Alliance by IFS

DECEMBER 11, 2019

This focus will enable customers to use service execution across the entire service lifecycle to create a competitive advantage in how they deliver customer experience and grow their revenue.”. Learn more about IFS’s versatile, comprehensive service industry offering at www.ifs.com/corp/industries/service/. Follow us on Twitter: @ifs.

Competitive Advantage 122

Competitive Advantage Financial Leadership Software 122

Lumoa

NOVEMBER 21, 2023

Lumoa helps you to do it more methodically and fast by creating events. Create automated events: Act on feedback in real-time by creating automated events that get triggered when you receive a certain type of feedback. Manage and follow the development of ongoing events to ensure that the right action is initiated.

Analysis 195

Analysis Feedback Social Media Chatbots 195

Optimove

DECEMBER 18, 2024

Data is highlighted as the cornerstone of competitive advantage. Lessons for LATAM Operators: Predictive Send Times: Analyze data to identify the optimal time of day or week to send promotions, such as pre-game offers for key sporting events.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

ChurnZero

JANUARY 9, 2025

If you missed the event in Washington, D.C, With these criteria in mind, you can now define when they leave the party, or exit criteria , before moving on to the next phase (or evening event). In other words, you don’t just want to stand out from the competition; you want to stand above it.

Customer Journeys 52

Customer Journeys Marketing Exercises Competitive Advantage 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

Integrity Solutions

APRIL 16, 2021

Disruptors, emerging trends and unexpected events — like a pandemic, for example — can throw a wrench in your carefully thought-out strategy. That’s why you’ll see that the most productive, growing organizations spend a lot of time leveraging this innate competitive advantage. Create a competitive advantage with customers.

Customer Centricity 117

Customer Centricity Culture Competitive Advantage Customers 117

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. In the study, companies were segmented into three groups based on how well they use analytics to create a competitive advantage.

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. In the study, companies were segmented into three groups based on how well they use analytics to create a competitive advantage.

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

ShepHyken

JULY 28, 2020

Top Takeaways: Good customer service and experience is a competitive advantage; it sets your company apart from competitors. This training should not be a one-time event; it must be ongoing for the rest of their career! Shep Hyken interviews Chuck Surack , Founder and CEO of Sweetwater.

Competitive Advantage 113

Competitive Advantage Culture Training Customer Service 113

Alida

OCTOBER 15, 2017

At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. . As organisations increasingly compete on customer experience, the ability to capture authentic, actionable customer feedback is an unparalleled competitive advantage.

Groups 100

Groups Competitive Advantage Customer Journeys Feedback 100

InMoment XI

MARCH 5, 2024

When customer data comes in the form of social media posts, reviews, or survey responses, it can be analyzed to gauge public sentiment toward products, services, brands, or events. This flexibility enables businesses to gain a comprehensive understanding of their customers and operations, driving innovation and competitive advantage.

Data 195

Data Customer Experience Social Media Analysis 195

InMoment XI

FEBRUARY 5, 2024

By doing this, you improve customer retention and also gain a competitive advantage over your competitors. This program benefits both parties as the business gets added social proof with the reviews and pictures or videos while the customers get rewarded with different items, events or promotions from Google.

Competitive Advantage 195

Competitive Advantage Software Guidelines Hotels 195

ECXO

AUGUST 6, 2024

The Influence of Personal Experience Personal experience and past events shape how we perceive the future. This oversight can result in a diminished competitive advantage, discontented customers, wasteful resource distribution, harm to reputation, and difficulties in talent management. 6. Competitive Advantage a.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

Calabrio

OCTOBER 3, 2019

So, while the concept of self-service for shift preferences, trades, overtime or time-off is nothing new, these latest innovations mark the first time that employees have the power to really manage their own schedules as unexpected life events happen on the day or as appointments pop up in the week ahead.

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145

eGain Blogs

APRIL 15, 2025

HCM systems documented employee lifecycle events. Organizations that effectively harnessed their data gained competitive advantages through enhanced decision-making capabilities and operational insights. ERP systems emerged to track financial transactions, inventory movements, and manufacturing operations.

System 40

System Self Service Government Competitive Advantage 40

CSM Magazine

MARCH 3, 2021

Business leaders seeking a competitive advantage will need to align their organizations so that customer service plays a central role in all their business activities. To view this free educational event, please click here. This report details how they can go about it effectively and efficiently.”.

B2B 105

B2B Report Roadmap Competitive Advantage 105

GetFeedback

OCTOBER 4, 2019

For example, a CSAT survey is used to measure a customer’s satisfaction with a specific interaction or event and is a short term satisfaction metric, while the NPS survey is used to measure long-term customer satisfaction and loyalty. The right option is the survey type that works for your particular use case. Try us out for free today.

Survey 150

Survey Data Competitive Advantage Touchpoint 150

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions. This intermediate stage offers offers affordable solutions with limited analytical capabilities.

How To 52

How To Roadmap Self Service Gamification 52

datastax

JANUARY 23, 2019

Put all your data and applications in the same cloud environment and you may lose access to both of them in the event your cloud provider experiences an outage. A modern enterprise data layer drives competitive advantage. Competitive advantage. A modern enterprise data layer increases productivity. Personalization.

Innovation 97

Innovation Data Competitive Advantage Policies 97

Experience Investigators by 360Connext

JULY 11, 2023

Ensuring that customer experience is not treated as a one-time event but as an ongoing business practice. By regularly evaluating and refining customer experience initiatives, organizations can stay ahead of evolving customer expectations and maintain a competitive advantage.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

InMoment XI

NOVEMBER 15, 2023

Competitive Advantage : Companies that prioritize customer experience often outperform their competitors. By leveraging customer experience analytics, not only can businesses stay ahead of the competition but also uncover valuable trends and patterns that can significantly impact their growth and market leadership.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. Bruce Temkin. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Vonage

MAY 11, 2016

How to future-proof your contact center technology and find your competitive advantage. Related Posts Drive revenue with location intelligence. When things go wrong, how should you make it up to your customers? 4 tips to make multiple channels work for your business. What can bar etiquette teach you about hiring tech talent?

Customer Experience 60

Customer Experience Multi-Channel Competitive Advantage Effort Score 60

Avaya

SEPTEMBER 15, 2016

This gives those that are active in our community a competitive advantage. To that end, I am excited about the recent alignment between IAUG’s flagship customer event, Avaya ENGAGE sm , and Avaya’s global corporate event strategy. Beginning in 2017, Avaya and IAUG will come together to host their first truly joint event.

Engagement 0

Engagement Competitive Advantage Groups Course 0

SuiteCX

APRIL 10, 2017

The team at SuiteCX has been working in lockstep with automotive Manufacturers for over 20 years, helping navigate through this changing environment, and ensuring the companies evolve to achieve competitive advantage through customer experience excellence. Disruption in the Industry. 50+% of vehicle features are now software driven.

Automotive 100

Automotive Industry Customer Journeys Competitive Advantage 100