Competitive Advantage Exceptional Customer Service Gamification 
Calabrio
OCTOBER 3, 2019
What is more, CSRs can view their own personal performance KPIs and take part in challenging competitions through gamification, all within a single self-service application. We often hear about the need for a customer experience that is personalized and frictionless so why shouldn’t it be the same for employees?
NobelBiz
APRIL 18, 2023
This can provide valuable insights into areas for improvement and potential competitive advantages. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun.
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Stella Connect
JANUARY 4, 2022
“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. . It is not an extra. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. It is not an extra. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. It is not an extra. John Boccuzzi, Jr.
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