Calabrio

OCTOBER 3, 2019

What is more, CSRs can view their own personal performance KPIs and take part in challenging competitions through gamification, all within a single self-service application. We often hear about the need for a customer experience that is personalized and frictionless so why shouldn’t it be the same for employees?

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. You can also personalize your community experience by aligning it with individual personas or stages of the customer journey.

How To 52

How To Roadmap Self Service Gamification 52

Alida

NOVEMBER 28, 2017

While Red Bull sees gamification as enabling a successful community, Scripps has learned it’s not about offering prizes, it’s about authentic, two-way conversations, said Etela. An early, significant win was influencing a local product launch, which she said was a big deal as those decisions are normally controlled from head office in Europe.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Did you ever think customer service would be your competitive advantage? Loyalty 3.0: DiJulius III. Author John R.

Customer Service 100

Customer Service Case Study Gamification Culture 100

NobelBiz

MAY 9, 2023

Transform your compliance liabilities into a competitive advantage with NobelBiz OMNI+ powered by SafeSelect. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Playvox

APRIL 5, 2022

You’ll then enjoy a sustainable competitive advantage. What you need are agents capable of solving customer problems in ways that are not only efficient but also create customer experiences that build loyalty and drive sales. Fortunately, there is a way forward: leveraging the right workforce engagement management (WEM) tools.

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

Playvox

JULY 28, 2022

A little healthy competition through gamified learning always helps. Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. Turning Your Multigenerational Workforce Into A Competitive Advantage. But don’t forget to reward their efforts directly as well.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

LoyaltyPlus

AUGUST 7, 2018

This means proactively organising and automating critical customer management functionality, including sales, marketing, gamification and other direct customer services. One of the ways the company has established a leadership position is through its CRM Loyalty and Rewards system software solutions.

CRM 40

CRM Loyalty Software Gamification 40

LoyaltyPlus

AUGUST 4, 2017

Improve your competitive advantage through leading-edge customised CRM and Rewards Systems Software Solutions. MediaPlus is a strong Social media component which allows for social media integration, gamification and social media engagement and campaigning. Get the unfair advantage. The Functional Architecture of CRMPlus.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

NobelBiz

APRIL 18, 2023

This can provide valuable insights into areas for improvement and potential competitive advantages. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun.

Contact Center 52

Contact Center Call Center Management Gamification 52

ProProfs Chat

JUNE 30, 2020

How to Revolutionize Customer Employee Engagement with Big Data and Gamification. In this book, you can see how the author has talked about known companies that have used customer service as one of the biggest competitive advantages in the market. Loyalty 3.0: Author: Rajat Paharia. Goodreads Rating: 3.8/5. Author: John R.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

SurveySparrow

MARCH 24, 2024

One of the primary reasons why ZOHO is so good at boosting productivity is its emphasis on gamification of most routine processes — it really makes dull work fun. The idea of engaging visitors through chatbots is not new, but Intercom has a significant competitive advantage over the other tools.

Sales 52

Sales Tools CRM Social Media 52

Playvox

MAY 2, 2023

The pandemic accelerated the shift to the cloud, but there’s still time to capture a competitive advantage by making the move for your contact center. Ensure you understand and plan around any impact on coaching , learning, gamification , or performance management efforts you have in place with your current solution.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

Playvox

SEPTEMBER 20, 2023

QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. QM also includes more than just scoring interactions and is made up of a variety of processes that are aimed to help improve and engage the agents.

Contact Center 52

Contact Center Gamification Competitive Advantage Fashion 52

Verint

FEBRUARY 10, 2016

Everyone is looking for a competitive advantage in 2016. While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line.

Employee Engagement 20

Employee Engagement Engagement Gamification Customer Engagement 20

Stella Connect

JANUARY 4, 2022

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

RapportBoost

DECEMBER 10, 2018

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Kaye, Tony, did you have anything else that you might want to add unto that point?

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132