InMoment XI

DECEMBER 10, 2024

It gives you a competitive advantage: Your product and business improvements will likely enhance customer satisfaction. Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Calabrio

MARCH 4, 2025

Cost Savings + Increased Revenue = Greater ROI While the initial investment in software and implementation might seem daunting, an omnichannel approach to customer service can bring an incredible return on investment. By operating more efficiently and increasing overall productivity , organizations can reduce costs.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Optimove

DECEMBER 18, 2024

Data is highlighted as the cornerstone of competitive advantage. Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

NobelBiz

APRIL 18, 2023

This can provide valuable insights into areas for improvement and potential competitive advantages. Overall, this creates an environment where operational updates enhance productivity and service delivery outcomes, resulting in increased ROI-generating potential over the long run. Why is benchmarking important?

Contact Center 52

Contact Center Call Center Management Gamification 52

Stella Connect

JANUARY 4, 2022

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40