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It gives you a competitiveadvantage: Your product and business improvements will likely enhance customer satisfaction. Leverage guides, webinars, video tutorials, and newsletters to inform customers. Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships.
Hiring remote workers can be a competitiveadvantage for companies, especially contact centers. Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Peer and team competition options can help unite teams even if they aren’t in the same room.
An active digital customer community is a competitiveadvantage for any B2B SaaS company. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. If your customer community is gathering dust, watch our webinar with Higher Logic’s Shauna McClemens on how to revive it.
A little healthy competition through gamified learning always helps. Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. Turning Your Multigenerational Workforce Into A CompetitiveAdvantage. But don’t forget to reward their efforts directly as well.
QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. Check out our webinar “ How to Infuse AI Into QM: What You Need to Know ” for expert advice. QA analyzes problems after they happen.
It is an essential component of creating a Hero-Class® customer experience that is a competitiveadvantage for your organization.”. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.
It is an essential component of creating a Hero-Class® customer experience that is a competitiveadvantage for your organization.”. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.
Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries! Tony: I did not.
It is an essential component of creating a Hero-Class® customer experience that is a competitiveadvantage for your organization.”. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.
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