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Reduce Customer Churn to Boost Revenue and Stay Competitive

InMoment XI

It gives you a competitive advantage: Your product and business improvements will likely enhance customer satisfaction. Leverage guides, webinars, video tutorials, and newsletters to inform customers. Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships.

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Top Three Myths of Hiring Remote Contact Center Agents

NICE inContact

Hiring remote workers can be a competitive advantage for companies, especially contact centers. Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Peer and team competition options can help unite teams even if they aren’t in the same room.

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How to build a digital customer community and maximize its impact.

ChurnZero

An active digital customer community is a competitive advantage for any B2B SaaS company. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. If your customer community is gathering dust, watch our webinar with Higher Logic’s Shauna McClemens on how to revive it.

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Leading A Multigenerational Workforce in the Contact Center

Playvox

A little healthy competition through gamified learning always helps. Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. Turning Your Multigenerational Workforce Into A Competitive Advantage. But don’t forget to reward their efforts directly as well.

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5 Ways AI and Automation Can Improve Your QM Processes

Playvox

QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. Check out our webinar “​​ How to Infuse AI Into QM: What You Need to Know ” for expert advice. QA analyzes problems after they happen.

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29 Customer Service Training and Coaching Tips

Stella Connect

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.

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29 Customer Service Training and Coaching Tips

Stella Connect

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.