Thematic

FEBRUARY 24, 2025

Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Those that fail to adapt risk falling behind, while those that embrace customer experience insights and AI-powered tools gain a competitive edge. So, how do you turn insights into action? It’s all about strategy.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 26, 2025

Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. Businesses that implement real changes based on feedback gain a competitive advantage by building products and services that people actually want. But we’re not talking about just any feedback.

Feedback 62

Feedback Social Media Analysis Survey 62

Alida

APRIL 11, 2017

Companies that truly understand their customers are uniquely positioned to overcome mistrust, offer superior customer experience and create a sustainable competitive advantage. To learn more about enabling authentic customer engagement, download The Authenticity Handbook.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

ClearAction

FEBRUARY 13, 2023

Strategic impact means you’re creating competitive advantages for your enterprise. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. It’s indisputable, enduring value.

Sports 71

Sports Customer Experience Handbook Case Study 71

Dapresy

FEBRUARY 2, 2018

All solid reasons, yet this isn’t hindering a growing number of companies that are re-thinking strategies and processes to enable a competitive advantage and future growth. There are a number of great resources available starting with GRBN’s Invest in Insights Handbook. How does one get started on this journey?

Handbook 40

Handbook ROI Competitive Advantage eBook 40

ProProfs Chat

JUNE 30, 2020

The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. In this book, you can see how the author has talked about known companies that have used customer service as one of the biggest competitive advantages in the market.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Thematic

OCTOBER 7, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. Competitive Advantage Companies that effectively implement VoC strategies stand out in a crowded marketplace.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62