Thematic

FEBRUARY 24, 2025

Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Personalization boosts loyalty and revenue through data-driven insights. Businesses that successfully tailor their offerings see higher engagement, improved loyalty, and increased revenue.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 26, 2025

Customer loyalty is no longer guaranteed—it’s earned through continuous improvement. Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. They also build stronger relationships and lasting loyalty. Why does the customer feedback loop matter?

Feedback 62

Feedback Social Media Analysis Survey 62

Alida

APRIL 11, 2017

This is a great opportunity for dealers to provide an excellent customer experience and create loyalty. The service relationship often starts off strong, but as time goes on and warranties expire, customer loyalty declines. To learn more about enabling authentic customer engagement, download The Authenticity Handbook.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ProProfs Chat

JUNE 30, 2020

Create better customer loyalty programs. The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. Books on Building Customer Loyalty. Customer Loyalty: How to Earn It, How to Keep It. The Loyalty Effect.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Thematic

OCTOBER 7, 2024

It's essential for driving loyalty, refining your offerings, and boosting your bottom line. By incorporating this feedback, businesses can increase customer satisfaction, boost loyalty, and drive long-term success. This leads to higher customer satisfaction, which directly impacts loyalty and retention.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62