Thematic

FEBRUARY 24, 2025

Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Here’s how: Gather real-time feedback through surveys, reviews, and social listening. Social media listening – Analyze comments, mentions, and discussions about your brand.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 26, 2025

Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. Social media comments – A raw and honest source of feedback shared in real time.

Feedback 62

Feedback Social Media Analysis Survey 62

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Thematic

OCTOBER 7, 2024

Gather feedback Collect insights from customers using various channels, such as surveys, interviews, social media, and online reviews. Competitive Advantage Companies that effectively implement VoC strategies stand out in a crowded marketplace. What are the key components of a Voice of Customer Strategy?

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. She led CX company-wide for 11 years at Applied Materials.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ProProfs Chat

JUNE 30, 2020

The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. The book enlightens us all about the much admired and feared powerhouse retains its customer-service supremacy in the competitive world of brick-and-mortar retail.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85