TechSee
MARCH 17, 2021
Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). This is quickly becoming a visual transformation in telecom, comprising of three core elements: Video. Augmented Reality. The strategy has proved successful for companies like Vodafone.
Beyond Philosophy
MAY 3, 2018
The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. Fewer choices means providers require less attention to fostering a competitive advantage by providing an excellent, customer-centered experience. However, the merger between T-Mobile and Sprint threatens this type of competitive differentiation.
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TechSee
MARCH 17, 2021
Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Visual technology in telecom has three core elements: Video.
TechSee
APRIL 10, 2019
In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. Power’s Highest in Customer Service among Full-Service Wireless Providers twice in a row. Do customers still appreciate the human touch in an increasingly digital world?
AWS Machine Learning
JULY 31, 2024
NTT builds lightweight, high-performance LLMs for sustainable AI The NTT group, together with Intel and Sony, has established Innovative Optical and Wireless Network (IOWN) as a new industry forum whose mission is to meet social and technological needs of society through innovative and sustainable technology.
Michel Falcon Experience
JANUARY 10, 2019
I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online. I’ve trained hundreds of people on these customer personality types, such as customer service team members from Verizon Wireless and sales professionals from Lexus. I’m an operator, just like you!
Alliance by IFS
JANUARY 30, 2017
Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.
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