Kerry Bodine

JUNE 7, 2017

In addition to the lovely award pictured above, there are multiple benefits of winning: Winners will have the opportunity to share their work with over 650 professionals from the industry during the Service Design Award Ceremony at the 10th Service Design Global Conference in November 2017.

Conference 0

Conference Course Industry Brands 0

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 370

Feedback Management Self Service Conference 370

InMoment XI

MAY 24, 2022

We’ve designed this all-in-one-day conference to make sure each delegate leaves with the best, most actionable information to inspire their experience program.

Entertainment 370

Entertainment Case Study Conference Leadership 370

Kristina Evey

SEPTEMBER 13, 2018

I was recently at a business conference at a highly regarded venue. Upon the conclusion as everyone was walking out to their cars, I overheard several conversations focusing on two extreme irritations during the conference. The point… the conference content was wonderful. Frustration Drives People Away. The food was great.

Customer Experience 243

Customer Experience Conference Customers Connections 243

InMoment XI

APRIL 27, 2017

I spoke to conference attendees about the importance of human touch in an automated world. The age of automation is going to be the age of do it yourself.” — Marshall McLuhan, 1964 I recently had the pleasure of delivering the closing keynote at CXFusion 2017. This topic is a daily tug-of-war we’re all experiencing at. View Article

Conference 249

Conference 249

IntouchInsight

JUNE 19, 2019

In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience.

Customer Experience 240

Customer Experience Conference Customers Brands 240

InMoment XI

SEPTEMBER 28, 2022

As a qualitative researcher with 30 years of experience, I consistently find that there is no substitute for gaining a complete understanding of a customer’s story than by talking to customers live, whether it’s in person, on the phone, or via video conference.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal. Use this list of online CX events to get started — no matter where you are in the world!

Customer Experience 177

Customer Experience Conference Course Training 177

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

InMoment XI

MARCH 26, 2020

The Importance of Listening Imagine a scenario where you just met a new CX colleague for the first time at a conference or other similar professional networking event. The two of you introduce yourselves to one another after which the person you just met launches into a personal story around something personally interesting to them.

Conference 221

Conference 221

GetFeedback

FEBRUARY 6, 2019

Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. Event and conference surveys are a great way to capture attendee feedback without spreading yourself too thin. Making the Most of Attendee Feedback.

Tips 276

Tips Feedback Survey Conference 276

Lumoa

NOVEMBER 15, 2017

More meetings and conferences. However, the opportunity is still open as only 5% of companies has managed to adopt it in scale. We are excited about the next year. More product development. More customer experience. More Lumoa. A few more pictures. Pictures taken by Verena Rentrop.

Competitive Advantage 284

Competitive Advantage Conference Feedback Analysis 284

Experience Matters

JUNE 15, 2020

Adobe pivoted to a 100% Digital Summit, in their words “the digital experience conference has gone digital”, Google Cloud Next Read More. In this rapidly changing environment, just about every organization and industry has needed to ramp up its digital capabilities. For instance, we found a surge in: Virtual events.

Conference 222

Conference Industry Company Management 222

GetFeedback

JANUARY 6, 2020

Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.

Tips 195

Tips Feedback Conference Survey 195

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . In this article, we cover the key CX takeaways from this year’s Dreamforce conference. This year, Salesforce announced the next steps in its Einstein Voice project, which was introduced at last year’s conference.

Conference 48

Conference Case Study Fashion Customer Expectations 48

Kerry Bodine

APRIL 4, 2018

When I bumped into a former colleague at a recent conference, he was eager to chat about a journey mapping initiative his organization (a major financial services provider) was kicking off. But I got a blank look when I asked what journeys his team planned to focus on. “We We were going to do the whole lifecycle,” he told me. “We

Customer Journeys 308

Customer Journeys B2C Insurance B2B 308

AWS Machine Learning

FEBRUARY 21, 2025

session_id="test") # Response: Unfortunately, the dates for the AWS re:Invent 2024 conference have not # been announced yet by Amazon. The re:Invent conference is typically held in late # November or early December each year, but the specific dates for 2024 are not # available at this time.

Knowledge Base 122

Knowledge Base Conference Examples Data 122

CloudCherry

AUGUST 26, 2019

A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. Most importantly, it requires buy-in throughout your organization, starting at the highest level. Forrester’s Snapshot of B2B CX Programs.

B2B 199

B2B Conference Metrics B2C 199

GetFeedback

APRIL 15, 2019

Good event marketing is about more than simply hosting a conference or fundraiser. But you’d be surprised how often you get answers that you can address immediately, like “The conference room is too hot” or “The volume is too low.” But they should be. Use post-event survey questions to learn how to improve future events.

Survey 207

Survey Transportation Conference Hotels 207

InMoment XI

AUGUST 31, 2023

Reason #4: The Conference is More Practical Than Ever The event has been crafted to provide you with an insider’s perspective on a selection of EMEA’s most successful experience programmes. Hear what our delegates had to say about last years’ event! Reason #5: Hear from our Exclusive Partner, NPSx by Bain & Company!

Conference 195

Conference Banking ROI Customer Voice 195

TechSee

DECEMBER 11, 2024

Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future.

Trends 109

Trends Self Service Omni-Channel Social Media 109

CX Accelerator

MAY 15, 2019

To that end, Jeff leaves us with some conference-related pointers that can help us improve the quality of our experience a the Expo: Balance Quality & Quantity: Conferences can really overload you with content! You can often leave with a notebook full of ideas but no clue how to implement them.

Contact Center 51

Contact Center Customer Service Conference Exercises 51

Gainsight

OCTOBER 15, 2024

If you see cool letterman jackets around the conference, don’t let the FOMO get you. The conference is also an excellent platform for networking. Pulse Europe 2024 is not just another conference; it’s an opportunity to participate in the evolution of Customer Success. Plus, we always have an epic party.

Customer Success 52

Customer Success Conference Sports Roadmap 52

CX Accelerator

MAY 25, 2022

She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents.

Self Service 316

Self Service Social Media Contact Center Knowledge Base 316

Calabrio

MAY 6, 2019

The ICMI Contact Center Expo is a great conference to submerge yourself in meaningful content; learn how to take back to your workforce, listen to expert speakers and network with the industry’s leading-edge vendors. We’ll be navigating the tides of transformation at ICMI Contact Center Expo from May 13–16 at The Diplomat Resort in sunny Ft.

Contact Center 193

Contact Center Social Media Conference Analytics 193

BlueOcean

MARCH 31, 2022

In the post -game press conference, the rookie Butler made it clear he didn’t just get lucky. Butler read a shotgun play from Seattle’s QB Russell Wilson and reacted with lightning reflexes, robbing the Seahawks of what looked like certain victory.

Contact Center 296

Contact Center Sports Conference Resources 296

TechSee

OCTOBER 22, 2024

Provide them with opportunities to learn about the latest trends and technologies, and reward the standouts with trips to conferences or industry events. Recognize those who excel in experimenting with their new tools and sharing their experiences with their colleagues. Trust them to use their expertise and judgment to solve problems.

Technology 109

Technology Customer Satisfaction Conference Culture 109

IntouchInsight

AUGUST 25, 2022

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina.

Conference 156

Conference Leadership Survey Consumers 156

CloudCherry

SEPTEMBER 1, 2019

Matt is a sought-after speaker and advisor to management teams around the world, having presented his findings at a wide range of industry conferences as well as to hundreds of senior executive teams around the world, including those of many Fortune 500 companies.

Conference 244

Conference Study Sales Leadership 244

IntouchInsight

SEPTEMBER 8, 2021

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!

Consumers 156

Consumers Conference Leadership Report 156

Retently

OCTOBER 16, 2024

Post-Event Feedback (Conferences, Webinars, Workshops) After hosting events like webinars or conferences, follow-up emails are commonly sent to attendees. What You Gain : Feedback from these surveys helps improve service offerings and increase renewal rates by ensuring customer satisfaction is maintained.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

GetFeedback

JUNE 10, 2019

IAM Weekend is a yearly conference for creative thinkers and organizations to discuss the future of internet culture. Right after the conference, the organizers sent a form out which felt like the conference itself: the survey was fun and refreshing to fill in.

Feedback 199

Feedback Survey Conference Airlines 199