Wired and Dangerous

APRIL 6, 2020

Most of us are learning about social distancing and how to navigate a world of conference calls and WebExes. Could this be a good time to strengthen your connections with your customers? How can you make a strong emotional connection with customers? As we often tell our consulting clients, “it is not hard”!

Connections 127

Connections Conference Consulting Communication 127

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Kristina Evey

SEPTEMBER 13, 2018

I was recently at a business conference at a highly regarded venue. Upon the conclusion as everyone was walking out to their cars, I overheard several conversations focusing on two extreme irritations during the conference. The point… the conference content was wonderful. Frustration Drives People Away. The food was great.

Customer Experience 243

Customer Experience Conference Customers Connections 243

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Since the weather postponed travel, our team added a half day to the conference. Top 10 Takeaways from the Calabrio Customer Connect. The Digital Transformation of the Contact Center Is Still Happening.

Connections 147

Connections Contact Center Analytics Travel 147

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal. Use this list of online CX events to get started — no matter where you are in the world!

Customer Experience 177

Customer Experience Conference Course Training 177

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

Experience Investigators by 360Connext

OCTOBER 15, 2014

It was at South by Southwest Interactive Conference about 5(!) By the time we both arrived at the party, we were well connected in person. Learn more about the book and how to order. But the way Ann and I met in person for the first time will go down as one of my favorite social meets IRL stories ever. Back to the book.

Social Media 275

Social Media Consulting Conference Communication 275

Heart of the Customer

SEPTEMBER 1, 2023

Look no further than the B2B conference. This season brings a host of exciting events tailored to enhance your professional growth and industry connections. With top-notch speakers, workshops, and cutting-edge insights, these conferences offer invaluable learning experiences.

Conference 78

Conference B2B Industry Trends 78

Experience Investigators by 360Connext

NOVEMBER 3, 2014

This is about staying connected to what could move your company forward, even when things seem to be going fine. The foosball table is replaced with an austere conference table, and the leaders are getting down to business. Our customers LOVE us, though.” ” See the difference?

How To 271

How To Leadership Social Media Consulting 271

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

ijgolding

OCTOBER 3, 2016

Whilst many – if not most – organisations are doing lots of ‘stuff’ connected to the Customer Experience, the reason why many – if not most – are finding it hard to SUSTAIN their organisations focus on it, is because they are failing (or unable) to connect all of the ‘stuff’ together.

Customer Centricity 263

Customer Centricity Customer Experience Customer Journeys Chief Customer Officer 263

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

Conference 195

Conference Banking ROI Customer Voice 195

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

InMoment XI

APRIL 29, 2016

This year’s conference energized a record number of attendees with insights, connections, and tools for building and extending CX programs that deliver hard business results. Did you miss the conference? Customer experience (CX) professionals, business leaders, and research experts gathered in Vegas this week to attend CXFusion.

Conference 150

Conference Connections Tools Customer Experience 150

Experience Investigators by 360Connext

NOVEMBER 17, 2014

One Fortune 50 company decided to put felt blankets on office chairs and conference room chairs that had “CUSTOMER” in lettering on them. I’ve seen big corporations try to remind employees about “the customer” in laughingly ineffective ways. The result was an easily overlooked and impersonal piece of furniture.

Social Media 282

Social Media Study Consulting Customer Engagement 282

InMoment XI

APRIL 11, 2015

This year’s conference energized a record number of attendees with insights, connections, and tools for building and extending CX programs that deliver hard business results. Did you miss the conference? Here’s a quick recap of what we experienced. View Article

Conference 150

Conference Connections Tools Customer Experience 150

InMoment XI

MAY 23, 2023

The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future. Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth.

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

Experience Investigators by 360Connext

NOVEMBER 12, 2014

At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity. And it’s a great way to help customers identify with your products and experience. These customers had, after all, self identified as adventure seekers. This experience recognized who they were in an unexpected and amazing way.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead.

Retail 189

Retail Conference Employee Engagement ROI 189

GetFeedback

APRIL 15, 2019

Good event marketing is about more than simply hosting a conference or fundraiser. It’s about connecting with your audience and providing them with a meaningful experience that leaves them wanting more. Like all feedback, event survey questions help you look objectively at the strengths and weaknesses of your conference or seminar.

Survey 207

Survey Transportation Conference Hotels 207

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Conference 98

Conference Customer Success Leadership Sales 98

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

CX Accelerator

NOVEMBER 11, 2022

One of the most important things a good journey map can do is connect the employees of an organization to the customer. It helps everyone, even those who are not in a direct customer-facing role, to know their impact on the overall customer journey and connects critical dots. Back To CX Accelerator Blog

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Three themes emerged that I continue to think about. What creative ways are you breaking through silos and internal gaps?

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! AI is already proving to be of great value in following and analysing customer service connections. This is not always the case, so choose wisely.

Marketing 222

Marketing Chatbots Self Service Conference 222

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Attendees connected with industry peers, sharing their unique challenges and solutions and fostering a sense of community that feels both supportive and empowering. Learn more about Staircase AI. See you tomorrow!

Customer Success 52

Customer Success Self Service Conference Connections 52

Uplight

JUNE 5, 2024

This year Uplight brought together technical teams from utilities, the clean energy ecosystem, and Uplight at our inaugural Developer Conference as part of our annual Uplight Customer Connect event.

Conference 59

Conference Connections Engagement Data 59

InMoment XI

SEPTEMBER 20, 2022

Even consultants and professional HR associations like the Society for Human Resource Management have determined that even high-level satisfaction doesn’t necessarily mean closer connection to the employer or greater employee performance. The benefits, and the human connections underlying them, are immense.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. Reading this told me that effort is not the only important element of great customer experience; a strong emotional connection to the brand is also key. . Emotional connections will help the bottom line.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Gainsight

OCTOBER 15, 2024

This session will explore how Learnship solved this challenge by leveraging Gainsight CS , its survey tools, and AI to connect user feedback with behavioral data and uncover insights that drive key decisions and boost customer satisfaction. If you see cool letterman jackets around the conference, don’t let the FOMO get you.

Customer Success 52

Customer Success Conference Sports Roadmap 52

GetFeedback

DECEMBER 26, 2018

Conference and event feedback. If you’re looking to connect the dots in one or more of these areas, then CSAT is a great metric for you. When to use CSAT. Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Sales interactions. Customer onboarding.

Customer Satisfaction 286

Customer Satisfaction Measurement How To Net Promoter Score 286

Beyond Philosophy

FEBRUARY 15, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Click here.

Connections 88

Connections Loyalty Brands How To 88

Strativity

NOVEMBER 28, 2022

Why a consumer tries a new brand or remains loyal to their favorite one; how lipstick makes them feel confident during a video conference or lets them express who they truly are when they feel a little lost — the real impact comes from understanding these motivations and desires and being able to take action.

Connections 98

Connections Brands Culture Consumers 98

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Connect with peers, explore proven solutions, and stay ahead of market trends. Mark your calendars – Optimove Connect returns to London on March 19-20, 2025.

CRM 52

CRM Conference Connections Marketing 52

Experience Investigators by 360Connext

AUGUST 3, 2021

All across the internet, at the conferences you attend, in articles not too dissimilar from this one… experts are more than happy to tell you what your customers like, what they don’t like, and what they want. Emphasize how their work is connected to the customer and is critical to the organization’s success.

Customer Experience 380

Customer Experience Social Media Feedback Brands 380