SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Experience Investigators by 360Connext

NOVEMBER 17, 2014

One Fortune 50 company decided to put felt blankets on office chairs and conference room chairs that had “CUSTOMER” in lettering on them. Blog Culture Customer Engagement Customer Experience Featured Recent News customer engagement customer service linkedin'

Social Media 282

Social Media Study Consulting Customer Engagement 282

Experience Investigators by 360Connext

OCTOBER 15, 2014

It was at South by Southwest Interactive Conference about 5(!) By the time we both arrived at the party, we were well connected in person. Learn more about the book and how to order. But the way Ann and I met in person for the first time will go down as one of my favorite social meets IRL stories ever. Back to the book.

Social Media 275

Social Media Consulting Conference Communication 275

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. Presenters.

Connections 93

Connections Conference Innovation Customer Engagement 93

Experience Investigators by 360Connext

NOVEMBER 12, 2014

At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity. Blog Customer Engagement Customer Experience Featured brand identity consulting customer engagement experimental marketing linkedin targeted marketing' These customers had, after all, self identified as adventure seekers.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Experience Investigators by 360Connext

NOVEMBER 3, 2014

This is about staying connected to what could move your company forward, even when things seem to be going fine. The foosball table is replaced with an austere conference table, and the leaders are getting down to business. Our customers LOVE us, though.” ” See the difference?

How To 271

How To Leadership Social Media Consulting 271

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences. This first one is from HubSpot.

Customer Engagement 157

Customer Engagement Engagement Social Media Measurement 157

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

ijgolding

OCTOBER 3, 2016

Whilst many – if not most – organisations are doing lots of ‘stuff’ connected to the Customer Experience, the reason why many – if not most – are finding it hard to SUSTAIN their organisations focus on it, is because they are failing (or unable) to connect all of the ‘stuff’ together.

Customer Centricity 263

Customer Centricity Customer Experience Customer Journeys Chief Customer Officer 263

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

Michelli Experience

JANUARY 19, 2018

Guest post by Zorian Rotenberg: As more and more hard evidence surfaces indicating the impact of employee engagement on company performance, it’s clear that organizations actively addressing this concern will outperform their competitors. Defining Employee Engagement. In other words, engaged employees care. Let’s take a look.

Employee Engagement 127

Employee Engagement Engagement Effort Score Measurement 127

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

Conference 195

Conference Banking ROI Customer Voice 195

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

InMoment XI

SEPTEMBER 20, 2022

Even consultants and professional HR associations like the Society for Human Resource Management have determined that even high-level satisfaction doesn’t necessarily mean closer connection to the employer or greater employee performance. Employee Engagement: Doing What (Almost) Everybody Else Does. What keeps them there.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195

GetFeedback

APRIL 15, 2019

Good event marketing is about more than simply hosting a conference or fundraiser. It’s about connecting with your audience and providing them with a meaningful experience that leaves them wanting more. This is useful for applying any last-minute adjustments to your content to maximize engagement and customer satisfaction. .

Survey 207

Survey Transportation Conference Hotels 207

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. Reading this told me that effort is not the only important element of great customer experience; a strong emotional connection to the brand is also key. . Emotional connections will help the bottom line.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. The connection between the employee and customer experience. When: June 21, 9:15 am – 10 am. The networking.

Automotive 157

Automotive Conference Retail Employee Engagement 157

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Conference 78

Conference Strategy Sales Social Media 78

CX Accelerator

NOVEMBER 11, 2022

More very specific skills are then required to deeply engage the organization's workforce around the common objectives that are linked to that strategy. One of the most important things a good journey map can do is connect the employees of an organization to the customer. Back To CX Accelerator Blog

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. As you participate, you’ll earn points that unlock exclusive rewards, with multiple tiers that offer exciting benefits based on your engagement.

Customer Success 52

Customer Success Conference Sports Roadmap 52

BlueOcean

JULY 20, 2023

Let’s explore when and how it makes good business sense to connect with your prospective partners at each stage of the RFP process. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Expect that everyone stays focused and engaged. The Kick-Off: Vendor Meeting Best Format: Virtual.

Contact Center 294

Contact Center Travel Culture Meeting 294

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. A frequent speaker and writer on engagement. . How to look at onboarding for building connection.

Culture 98

Culture Connections Leadership Communication 98

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. AI Centered Around Human Needs Is the Future The day kicked off with an engaging keynote that emphasized the importance of placing human needs at the forefront of AI development. Learn more about Staircase AI.

Customer Success 52

Customer Success Self Service Conference Connections 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Conference 98

Conference Customer Success Leadership Sales 98

Strativity

NOVEMBER 28, 2022

They didn’t have easy access to cross-cultural communication, trends, and the ability to engage with global brands. Unlike in 2008, consumers today have a greater expectation for personalization and a customer-centric approach to engagement. In our connected world, building a brand or selling a quality product is not enough.

Connections 98

Connections Brands Culture Consumers 98

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Uplight

JUNE 5, 2024

This year Uplight brought together technical teams from utilities, the clean energy ecosystem, and Uplight at our inaugural Developer Conference as part of our annual Uplight Customer Connect event.

Conference 59

Conference Connections Engagement Data 59

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

Conference 52

Conference Connections Case Study B2C 52

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaborate, innovate, and succeed. Our Path Forward – Together.

Conference 68

Conference Contact Center Innovation Consulting 68

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52

eGain Blogs

NOVEMBER 12, 2021

Join eGain CEO, Ashu Roy, and a CxO of a premier eGain client at their keynote presentation at KMWorld Connect 2021. Note that the session requires you to register for the conference at [link]. KMWorld CONNECT 2021. Avaya ENGAGE 2021. Our team will be present at the conference all day everyday.

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

Customer Bliss

NOVEMBER 1, 2018

They uplift their drivers/employees by being authentic and engaged. Mary and her team ensure that they’re conscious and connected with the driver community. Tactic 1: Be Authentically Engaged. In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Michelli Experience

SEPTEMBER 15, 2016

I was reminded of the importance of mastery recently as I have been preparing to speak at a TEDx conference in Sarasota , Florida, on October 6 th. There are still a few tickets available – so if you are in the area, I’d love to see you there.). TEDx has stretched and enlivened me and my colleagues.

Engagement 100

Engagement Entertainment Conference Analysis 100

Beyond Philosophy

FEBRUARY 15, 2024

Some starters can be: Working on active listening skills Acknowledging customer concerns out loud and being sincere in responses Practicing empathy for customers’ emotions Engaging in proactivity and anticipating customers’ needs This last one, proactivity, is critical. Click here. Thanks for reading, we appreciate you!

Connections 88

Connections Loyalty Brands How To 88