NICE inContact

AUGUST 25, 2016

The traditional contact center organization has the greatest opportunity to transform its silos into the enterprise epicenter for customer interaction. SpiceCSM provides the building blocks to Connect, Automate and Iterate across your existing and evolving customer experience infrastructure. Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 110

Interaction Customer Success Conference Industry 110

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. This was my sixth visit to SXSW. Getting my pink on.

Interaction 110

Interaction Conference Innovation Fashion 110

Experience Investigators by 360Connext

OCTOBER 15, 2014

It was at South by Southwest Interactive Conference about 5(!) By the time we both arrived at the party, we were well connected in person. Learn more about the book and how to order. But the way Ann and I met in person for the first time will go down as one of my favorite social meets IRL stories ever. Back to the book.

Social Media 275

Social Media Consulting Conference Communication 275

GetFeedback

DECEMBER 26, 2018

This score indicates how satisfied or dissatisfied customers are with a particular service, interaction, procedure, or product—whatever the survey is measuring. Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Sales interactions. When to use CSAT.

Customer Satisfaction 286

Customer Satisfaction Measurement How To Net Promoter Score 286

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

ijgolding

OCTOBER 3, 2016

Whilst many – if not most – organisations are doing lots of ‘stuff’ connected to the Customer Experience, the reason why many – if not most – are finding it hard to SUSTAIN their organisations focus on it, is because they are failing (or unable) to connect all of the ‘stuff’ together.

Customer Centricity 263

Customer Centricity Customer Experience Customer Journeys Chief Customer Officer 263

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. 3: Customer service interactions drive more disloyalty than loyalty, in general. Which emphasizes the need for an effortless customer service interaction. . Is an effortless service interaction enough?

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Experience Investigators by 360Connext

NOVEMBER 17, 2014

Combine these findings with how customers want to interact directly with technical experts on social media, and it behooves brands to think about compelling ways to let customers in on the preparation. I’ve seen big corporations try to remind employees about “the customer” in laughingly ineffective ways.

Social Media 282

Social Media Study Consulting Customer Engagement 282

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.

Conference 195

Conference Banking ROI Customer Voice 195

Experience Investigators by 360Connext

AUGUST 23, 2018

But, customers interact in big ways and small with your brand. So journey maps that reflect touchpoints as only big interactions like “pay at the cash register” miss ways to show real customer empathy. That interaction is one of many steps for the customer. Empathy for Real Life Customers.

Customer Journeys 151

Customer Journeys Touchpoint Loyalty Programs Contact Center 151

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead.

Retail 189

Retail Conference Employee Engagement ROI 189

AWS Machine Learning

DECEMBER 12, 2023

This post shows you how you can create a web UI, which we call Chat Studio, to start a conversation and interact with foundation models available in Amazon SageMaker JumpStart such as Llama 2, Stable Diffusion, and other models available on Amazon SageMaker. Set up and run the user interface. Optionally, add other SageMaker foundation models.

Interaction 124

Interaction Chatbots Training Video 124

CX Accelerator

NOVEMBER 11, 2022

One of the most important things a good journey map can do is connect the employees of an organization to the customer. It helps everyone, even those who are not in a direct customer-facing role, to know their impact on the overall customer journey and connects critical dots. Back To CX Accelerator Blog

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts. Dude’s a rock star.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

BlueOcean

JULY 20, 2023

Let’s explore when and how it makes good business sense to connect with your prospective partners at each stage of the RFP process. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. But the basics of human interaction have not. The Kick-Off: Vendor Meeting Best Format: Virtual.

Contact Center 294

Contact Center Travel Culture Meeting 294

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! AI is already proving to be of great value in following and analysing customer service connections. CEX #CRM #Customer Click To Tweet.

Marketing 222

Marketing Chatbots Self Service Conference 222

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. It’s not only the importance of having that space so people can have those conversations, but it’s also how you respond and interact with them.

Conference 98

Conference Customer Success Leadership Sales 98

Gainsight

OCTOBER 15, 2024

We’ll explore strategies to ensure that AI supports, rather than replaces, human interactions. This session will explore how Learnship solved this challenge by leveraging Gainsight CS , its survey tools, and AI to connect user feedback with behavioral data and uncover insights that drive key decisions and boost customer satisfaction.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Calabrio

AUGUST 15, 2018

Heres another installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series. Q: The theme of this years conference is Amplify the Connection. About Calabrio Customer Connect (C3) Calabrios annual user conference, Calabrio Customer Connect (C3), is two and a half days of in-depth learning and networking.

Contact Center 130

Contact Center Conference Call Recording Sports 130

CX Accelerator

JULY 1, 2020

As a consumer, I was forced to change the way I interact with businesses. Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Changing Expectations.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Beyond Philosophy

FEBRUARY 15, 2024

Often, the language customers use in their interactions will give you clues as to how they feel. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. Thanks for reading, we appreciate you!

Connections 88

Connections Loyalty Brands How To 88

Team Support

MARCH 27, 2020

These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them. So, how can you maintain strong B2B customer relationships without face-to-face interactions? It’s not an easy task, but here are a few suggestions to help….

Customer relationships 80

Customer relationships B2B Interaction Multi-Channel 80

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Connect with peers, explore proven solutions, and stay ahead of market trends. Mark your calendars – Optimove Connect returns to London on March 19-20, 2025.

CRM 52

CRM Conference Connections Marketing 52

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Connecting the dots of customer experience. Noelle Eder , Chief Card Customer Experience Officer, made the case for AI and bots as a way to improve human to human interactions. It’s all about your people.

Case Study 152

Case Study Airlines Conference Wait Times 152

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. The technology has also enabled Blue Ridge to provide a quality interaction with customers using their preferred method of contact: chat, email or social media.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

ijgolding

NOVEMBER 28, 2014

Six years after Dave’s experience, we are arguably in an even more commanding position to get our voices heard by the masses, even if the companies we interact with directly appear not to be listening. Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in.

Social Media 318

Social Media Airlines Video Consumers 318

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb? The hill: increasing recurring revenue by a sizable percentage.

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

Calabrio

AUGUST 24, 2018

Best Practices C3 2018 Speaker Spotlight: Q&A with Tyler Dibble, LendingClub Share In the latest installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series, were highlighting customer presenter Tyler Dibble, senior manager of operations and workforce management at LendingClub. What will they learn?

Conference 130

Conference Call Center Connections Financial 130

ShepHyken

MARCH 30, 2025

My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. Connect with Shep on LinkedIn. Finally, employees must be given the right tools they need to take care of customers. If youre investing in a good CX, it must be supported with a good CX.

Customer Service 66

Customer Service Loyalty Feedback Contact Center 66

NICE inContact

APRIL 11, 2019

It’s basically a way to connect phones in a business to the external public switched telephone network (PSTN) using plain old phone telephone service (POTS) lines. A major limitation of these original PBX systems was that all of the business’ phones had to be connected by copper wire to the PBX system.

Call Center 136

Call Center Contact Center Conference System 136

Customers That Stick

DECEMBER 18, 2014

I had to learn how to plan and conduct conferences during which we would have constructive conversations about individual and parent-teacher “team” objectives and desired outcomes. To connect with Becky Lollar further visit her at Facebook page – Magical Travel. Fill-In-The-Blank. > Photo courtesy of Becky Lollar.

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

Connections 64

Connections CRM Conference Touchpoint 64

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. Balance humanity with technology Low confidence levels in AI come from uncertainty when humans are not present in the interaction.

Conference 59

Conference Technology Meeting Contact Center 59