Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

CX Accelerator

NOVEMBER 11, 2022

Project/Program Management. Change Management. One of the most important things a good journey map can do is connect the employees of an organization to the customer. It helps everyone, even those who are not in a direct customer-facing role, to know their impact on the overall customer journey and connects critical dots.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Experience Investigators by 360Connext

NOVEMBER 3, 2014

This is about staying connected to what could move your company forward, even when things seem to be going fine. Staff is added, roles are more defined, and customers are surprised by new account managers, cashiers, and others. As companies grow , similar trends occur within an organization.

How To 271

How To Leadership Social Media Consulting 271

InMoment XI

MAY 23, 2023

At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset management. The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future.

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. .

Conference 78

Conference Strategy Sales Social Media 78

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Payors send EOB’s, claims, and care management communications. Pharmacies reach out with refill information.

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

C3Centricity

JULY 20, 2020

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. In fact, if we lead a team, whether just a few people or many thousands, we should be good at managing people first. . Leadership #Management Click To Tweet. I hope you appreciate it!

Innovation 331

Innovation Leadership How To Marketing 331

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. The connection between the employee and customer experience. When: June 21, 9:15 am – 10 am. The networking.

Automotive 157

Automotive Conference Retail Employee Engagement 157

Calabrio

OCTOBER 20, 2020

Being a cloud-first company in a modern workforce management system allows us to quickly adjust our own transition and adjust our product functionality to further meet the needs of our customers. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment.

Company 207

Company Self Service Government Contact Center 207

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Lemkin , Founder and CEO, SaaStr | Managing Director, SaaStr Fund. Lemkin , Founder and CEO, SaaStr | Managing Director, SaaStr Fund.

Conference 98

Conference Customer Success Leadership Sales 98

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb? The hill: increasing recurring revenue by a sizable percentage.

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

ProProfs Chat

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?

Tips 108

Tips Management Customer Service Video 108

Experience Investigators by 360Connext

AUGUST 3, 2021

Customer experience management can feel like a lot. All across the internet, at the conferences you attend, in articles not too dissimilar from this one… experts are more than happy to tell you what your customers like, what they don’t like, and what they want. Three Activities for Customer Experience Quick Wins: 1.

Customer Experience 380

Customer Experience Social Media Feedback Brands 380

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Include organization change management at the beginning. Now: Schedule online meetings.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Calabrio

AUGUST 15, 2018

Heres another installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series. Name: Rob Morrissey Company: TD Ameritrade Title: Senior Manager, Partnerships and Emerging Products Experience: 9 years at TD Ameritrade Q: What are you most looking forward to for C3 2018 and why?

Contact Center 130

Contact Center Conference Call Recording Sports 130

InMoment XI

SEPTEMBER 20, 2022

Even consultants and professional HR associations like the Society for Human Resource Management have determined that even high-level satisfaction doesn’t necessarily mean closer connection to the employer or greater employee performance. The benefits, and the human connections underlying them, are immense.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195

Gainsight

OCTOBER 15, 2024

This session will explore how Learnship solved this challenge by leveraging Gainsight CS , its survey tools, and AI to connect user feedback with behavioral data and uncover insights that drive key decisions and boost customer satisfaction. If you see cool letterman jackets around the conference, don’t let the FOMO get you.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Calabrio

AUGUST 31, 2018

Best Practices C3 2018 Speaker Spotlight: Q&A with Josie Trimnal, Grand Canyon University Share With only a few weeks remaining until Calabrio Customer Connect (C3) 2018, were highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Q: The theme of this years conference is Amplify the Connection.

Conference 130

Conference Connections Contact Center Tips 130

Calabrio

AUGUST 24, 2018

Best Practices C3 2018 Speaker Spotlight: Q&A with Tyler Dibble, LendingClub Share In the latest installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series, were highlighting customer presenter Tyler Dibble, senior manager of operations and workforce management at LendingClub.

Conference 130

Conference Call Center Connections Financial 130

C3Centricity

APRIL 11, 2020

Management often thinks that insight is “just another word for market research”. I remember one of my previous CEOs saying exactly that to me just before he addressed the whole market research and insight’s team at our annual conference. As you can imagine, these two elements are closely connected.

Advertising 240

Advertising Brands Communication Examples 240

Beyond Philosophy

FEBRUARY 15, 2024

They won’t need any training to manage these emotions. With the tools to empathize with customers’ feelings, your team can look for signals and practice the right responses to manage the emotional situation. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Click here.

Connections 88

Connections Loyalty Brands How To 88

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. And at CPC, most seem to agree that there’s no going back.

Conference 68

Conference Contact Center Innovation Consulting 68

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Connecting the dots of customer experience. Managers have better communication with staff. Thank you to Medallia for a wonderful conference! It’s all about your people. Using truly customer-focused metrics.

Case Study 152

Case Study Airlines Conference Wait Times 152

AWS Machine Learning

JANUARY 21, 2025

This post builds on a previous post, Integrate QnABot on AWS with ServiceNow , and explores how to build an intelligent assistant using Amazon Lex , Amazon Bedrock Knowledge Bases , and a custom ServiceNow integration to create an automated incident management support experience. Sign up for a ServiceNow account if you do not have one.

Self Service 81

Self Service Knowledge Base Policies Conference 81

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

Beyond Philosophy

MAY 15, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. 5 Rules for Managing Your Customer Experience in Business to Business. Manage different customers differently. Manage different customers differently.

Customer Experience 103

Customer Experience Management B2B Effort Score 103

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. Nicole Kyle, managing director of CMP Research , said it’s a question of managing digital dexterity for brands and customers.

Conference 59

Conference Technology Meeting Contact Center 59

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Product Manager, and Yarin Singolda, Customer Marketing & Community Manager.

Connections 64

Connections CRM Conference Touchpoint 64

Calabrio

JULY 25, 2019

We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was! 2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. But they need to be managed centrally.

Conference 62

Conference NPS Hotels Self Service 62

eGain Blogs

NOVEMBER 12, 2021

Join eGain CEO, Ashu Roy, and a CxO of a premier eGain client at their keynote presentation at KMWorld Connect 2021. Note that the session requires you to register for the conference at [link]. KMWorld CONNECT 2021. We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference.

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

C3Centricity

MAY 1, 2018

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. In fact if we lead a team, whether just a few people or many thousands, we should be good at managing people first. . The same goes for meetings, events and conferences once they’ve started.

How To 220

How To Innovation Leadership Meeting 220

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. People are seeking a more balanced, healthy lifestyle.

Customer Experience 221

Customer Experience Social Media Video Customers 221

ShepHyken

SEPTEMBER 19, 2023

When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. They continue to open more distribution sites and grow their fleet of airplanes and vehicles to manage the entire experience, so they don’t have to rely on outside vendors as much.

Customer Service 143

Customer Service Effort Score Sports Conference 143

NICE inContact

APRIL 11, 2019

It’s basically a way to connect phones in a business to the external public switched telephone network (PSTN) using plain old phone telephone service (POTS) lines. A major limitation of these original PBX systems was that all of the business’ phones had to be connected by copper wire to the PBX system.

Call Center 136

Call Center Contact Center Conference System 136