DCX

DECEMBER 22, 2024

It’s about shaking things up, asking better questions, and connecting with people in ways that actually make their lives easier (and maybe even a little more delightful). Bain highlights how AI-driven targeting leaves old-school demographics in the dust, letting brands connect with customers on a much deeper level.

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Retail Self Service Tips Customer Centricity 52

Oracle

NOVEMBER 14, 2018

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Insight 19 will take place August 26 – 28 in Austin, Texas.

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Conference Roadmap Resources Brands 40

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

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Exercises ROI Conference Video 97

DCX

JANUARY 19, 2025

Whether it’s leveraging AI to predict needs, fostering curiosity to uncover hidden insights, or putting people first to create meaningful connections, the key to success is being deliberate about how you show up for customers. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

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Travel Customer Centricity Culture Brands 52

Gainsight

NOVEMBER 26, 2024

Whether it was playing pong, searching for the best espresso, getting down with Dance Dance Revolution, chowing down at the secret poké station, or—oh right, it’s a work conference—I meant soaking in numerous insightful tracks, keynotes, and running the executive meeting center along with Kristen Keller , Field Marketing Manager, Gainsight.

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Conference Consulting Roadmap Customer Success 52

Natalie Petouhof

APRIL 13, 2016

The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people together and give everyone a voice. Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

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PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

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Connections B2B Roadmap Conference 40

Martin Hill-Wilson

JANUARY 29, 2016

Dan Miller and his team from Opus Research are bringing over their hugely successful conference on the topic which is already in its third year stateside. I’ve tracked the previous two conferences and been updating my omni-channel master classes with the use cases as soon as they were published. Some remains on the roadmap.

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Omni-Channel Roadmap Self Service Customer Journeys 40

Gainsight

APRIL 7, 2022

If you ask us, logging off Zoom and making face-to-face connections once again is reason enough to buy your ticket right now. Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three.

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Entertainment Conference Innovation Fashion 105

Oracle

JANUARY 9, 2019

According to Forrester , the Forrester’s 2018 Customer Experience Index shows that “companies are struggling to create and sustain a human connection with their customers.” And then, developing a roadmap on how you’re going to move forward.” Watch our interview with CX Heroes and read their advice below.

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Tips Customer Experience Roadmap Conference 80

Gainsight

JULY 13, 2022

Get connected. At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

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Roadmap Conference Analytics Connections 59

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

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Customer Experience How To Chief Customer Officer Roadmap 100

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

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Social Media Conference Automotive Competitive Advantage 59

Natalie Petouhof

MARCH 29, 2016

Data is a way to connect to your audience, experiment with new content, stop doing the things that don’t work, appreciate your segments and the changing set list, being able to do all of this yourself and working pretty darn close to real-time, if not real-time. How Is The Data Being Applied?

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Conference Data Roadmap Culture 40

Optimove

NOVEMBER 7, 2019

Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. Furthermore, timing it around the middle of Q4 allows us to incorporate feedback into next year’s roadmap.

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Conference Roadmap CRM Customer Retention 64

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community. It has everything we want or need for a great meal. Bon Appétit!

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Conference Roadmap Employee Engagement Tips 29

Integrity Solutions

JUNE 10, 2024

The difference a salesperson brings to the table is their ability to connect, understand and, critically, listen to the customer. The Role of a Customer-First Sales Process When you only have a few minutes or even seconds to capture the customer’s attention and make a connection, you can’t leave the conversation to chance.

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Sales Customers Training Case Study 107

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

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Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. How do you balance increased productivity with a personal connection and driving engagement?

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Roadmap Conference Engagement Feedback 72

West Monroe

JULY 24, 2023

But when you go into work, you’re using a spreadsheet that may not even be connected to the cloud – hence, digital whiplash Allie K. Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries? However, that would be the case if AI greatly advances technologically.

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B2C Innovation Healthcare Industry 98

Alliance by IFS

APRIL 22, 2019

In addition, its streamlined integration capabilities lay the foundation for increased usability, connectivity, and performance. The conference takes place April 23–26, in Palm Desert, CA. Astea has planned an extensive product release roadmap for 2019.

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Software Management Roadmap Conference 77

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. But wait, that was only the first day at each conference! NetBase LIVE NY. How Warner Bros.

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Social Media Conference Analytics Multi-Channel 62

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? From journey mapping, to analytics, to technology, to digital engagement, to agent empowerment, you’ll know how to create the unbreakable connections that drive customer loyalty, advocacy and revenue. Kustomer Conference. Go virtual!

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Conference Customer Journeys Roadmap Contact Center 52

Gainsight

OCTOBER 15, 2024

This session will explore how Learnship solved this challenge by leveraging Gainsight CS , its survey tools, and AI to connect user feedback with behavioral data and uncover insights that drive key decisions and boost customer satisfaction. Their stories can inspire your own initiatives and provide a roadmap for future successes.

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Customer Success Conference Sports Roadmap 52

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. QR codes to connect. Bring back QR codes that direct to our LinkedIn accounts to make connecting on the fly easy and effortless. This one’s for TSIA directly.

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Interaction Multi-Channel Conference Customer Success 52

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. Bob Monahan and Gary Grieshaber kicked off the roadmap session by reviewing recent 9.2 JD Edwards Roadmap Presentation.

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Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. Bob Monahan and Gary Grieshaber kicked off the roadmap session by reviewing recent 9.2 JD Edwards Roadmap Presentation.

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Resources Roadmap Chatbots Conference 40

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Webinars & Events.

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Conference Analytics Social Media Roadmap 52

NetBase

OCTOBER 22, 2018

Campaign Strategies that Connect Emotionally with Your Target Audience , everyone had the opportunity to increase their expertise in the art of analyzing social media. All that learning made us hungry, so we fueled up with a yummy lunch before starting the conference proper with a terrific keynote address. and Matt.

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Analytics Social Media Roadmap Hotels 58

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Chime in here with a comment to show your interest in our upcoming developer conference.

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Self Service Social Media Roadmap Insurance 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Key components of S.P.E.A.K.:

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e-support Customer Centricity Apparel Leadership 86

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. For us, the pillars are always very clear.

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Roadmap Innovation Customer Journeys Analysis 59

Oracle

FEBRUARY 7, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. In this session, learn how to use marketing to tell a story and connect with customers by enhancing your relationship. Oracle Commerce and Oracle Commerce Cloud Roadmap.

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Customer Experience Conference Ecommerce Roadmap 44

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. Connect Your Tribe Through Storytelling.

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Brands Social Media Analytics Conference 60

Gainsight

FEBRUARY 16, 2021

And there were so many memories along the way, many from our Pulse conference. While “trade shows” and “user conferences” in tech are tried and true practices, we found that we could do much more. Like all companies, we had to build our roadmap and product vision. An underreported part of category creation is human connection.

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Chief Customer Officer Conference Customer Success Software 64

ChurnZero

SEPTEMBER 25, 2020

To regulate your customer feedback flow and better prioritize your roadmap, you first need to quantify feedback urgency (and the cost of delaying it). When you look at your entire roadmap from ideation to go-to-market, there are opportunities to involve Customer Success in every single step. Put on Your Product Hat.

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Customer Centricity Customer Success How To Roadmap 76

Circular Edge

JUNE 17, 2020

Connecting with new & longtime JDE friends over Zoom. I do hope you & yours are staying safe & healthy during this time and I look forward to connecting at a face-to-face event (perhaps InFocus, scheduled August 25-27 ) or another virtual conference. CE’s partnership with Quest as a Platinum Partner.

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Resources Case Study Study Conference 52