Experience Investigators by 360Connext

NOVEMBER 3, 2014

This is about staying connected to what could move your company forward, even when things seem to be going fine. The focus moves from straight-up sales to profitability and efficiency. The foosball table is replaced with an austere conference table, and the leaders are getting down to business. Our customers LOVE us, though.”

How To 271

How To Leadership Social Media Consulting 271

GetFeedback

DECEMBER 26, 2018

Sales interactions. Conference and event feedback. Sales and product satisfaction. Sales can use post-purchase feedback to refine their sales process and increase wins. If you’re looking to connect the dots in one or more of these areas, then CSAT is a great metric for you. Customer onboarding.

Customer Satisfaction 286

Customer Satisfaction Measurement How To Net Promoter Score 286

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. With industry sales softening, now is a critical time to listen and implement key takeaways. Here are three of the sessions we’ll be exploring at this year’s conference: 1. The networking.

Automotive 157

Automotive Conference Retail Employee Engagement 157

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Connections Social Media Effort Score 91

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Fail fast and forward.

Retail 189

Retail Conference Employee Engagement ROI 189

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy.

Conference 78

Conference Strategy Sales Social Media 78

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

C3Centricity

JULY 20, 2020

. #2 Meeting company quotas: Instead of company quotas on the number or proportion of new product launches, a better target is a percentage of sales. This should eliminate all but the very best ideas, which are expected to increase sales rather than merely replace current products or expand on-shelf display. #3

Innovation 331

Innovation Leadership How To Marketing 331

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Get Sales invested in NRR by conducting weekly deal reviews and stipulating sales commission based on Customer Success acceptance of customers.

Conference 98

Conference Customer Success Leadership Sales 98

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 113

Sales Marketing Sports Customer Journeys 113

C3Centricity

APRIL 11, 2020

I remember one of my previous CEOs saying exactly that to me just before he addressed the whole market research and insight’s team at our annual conference. If you are looking to increase sales or improve your brand’s image or equity, look to connect emotionally with your (potential) customers.

Advertising 240

Advertising Brands Communication Examples 240

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. In all likelihood, the future of healthcare sales will be a blend. Helping Healthcare Sales Reps Adjust to Virtual Selling.

Healthcare 92

Healthcare Sales Meeting Hospitality 92

Experience Investigators by 360Connext

AUGUST 23, 2018

What if the customer doesn’t receive the sale price as promised? “Fully connected” customers are 52% more valuable than those who are “highly satisfied,” according to Harvard Business Review research. How does that make someone feel? Is there a long line or confusion about where to even line up?

Customer Journeys 151

Customer Journeys Touchpoint Loyalty Programs Contact Center 151

Storyminers

NOVEMBER 8, 2017

When people think of branding, they tend to think of it in terms of attracting customers—showing off your company’s best qualities to acquire new sales. But branding doesn’t stop after a sale is made. Narrate it in a way that viewers can clearly understand and connect with on a personal level.

Brands 190

Brands Tools Customer Experience Entertainment 190

datastax

DECEMBER 18, 2018

Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in. Tips For Submitting.

Conference 72

Conference Fashion Course Tips 72

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. Let’s explore when and how it makes good business sense to connect with your prospective partners at each stage of the RFP process.

Contact Center 294

Contact Center Travel Culture Meeting 294

Customer Bliss

MARCH 14, 2017

Brainshark is a sales enablement and product suite company in Massachusetts; their customer experience efforts were profiled in Forbes recently. Similarly (longer-term), if employee turnover declines and renewals increase , then there was a sustainable connection there. ” The customers would agree, and provide benchmarks.

Chief Customer Officer 219

Chief Customer Officer Sales Customers Measurement 219

Oracle

APRIL 8, 2019

This past month at Oracle’s Modern Customer Experience conference , CX leaders from 37 countries gathered in Las Vegas for three days of customer experience insights, trends, and technologies. 10 Quotes from Oracle CEO Mark Hurd on the Evolution of Sales and Customer Experience at ModernCX 2019. They work together.”

Sales 107

Sales Customer Experience Conference Training 107

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Now: Schedule online meetings. Haircuts: Before: A hairdresser cut my hair. Now: My wife cuts my hair!

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Strativity

NOVEMBER 28, 2022

The lipstick index, a financial indicator that leverages data from cosmetic sales to forecast recessions, is an excellent illustration. They sought to make their home environments worth seclusion; fitness equipment, cooking tools, and comfy clothes all saw record sales. The expectation of a better experience.

Connections 98

Connections Brands Culture Consumers 98

ShepHyken

MARCH 30, 2025

My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. Companies that excel at creating positive and memorable experiences often enjoy higher customer loyalty, increased sales, and a stronger brand reputation. Connect with Shep on LinkedIn.

Customer Service 69

Customer Service Loyalty Feedback Contact Center 69

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. His specialty is exploring the connection between customer service and technology.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

NICE inContact

APRIL 11, 2019

It’s basically a way to connect phones in a business to the external public switched telephone network (PSTN) using plain old phone telephone service (POTS) lines. A major limitation of these original PBX systems was that all of the business’ phones had to be connected by copper wire to the PBX system.

Call Center 136

Call Center Contact Center Conference System 136

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 110

Interaction Customer Success Conference Industry 110

ShepHyken

MARCH 12, 2021

He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well. Increasing online prospects, lead generation and sales. Consumer interactions have changed as well.

Strategy 152

Strategy Self Service Customer Journeys B2B 152

Beyond Philosophy

NOVEMBER 19, 2014

Great ads create a great emotional connection, and many times, don’t even involve a product or service. When they can evoke empathy, joy, laughter, or inspiration from the audience, they connect with us and embed in our memories, colored with the feelings we had when we watched them. It’s great!”. Sainsbury’s Christmas Ad.

Net Promoter Score 125

Net Promoter Score Social Media Conference Customer Centricity 125

Customers That Stick

DECEMBER 18, 2014

I had to learn how to plan and conduct conferences during which we would have constructive conversations about individual and parent-teacher “team” objectives and desired outcomes. To connect with Becky Lollar further visit her at Facebook page – Magical Travel. Many companies have lost the “personal touch.”

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Experience Investigators by 360Connext

FEBRUARY 21, 2018

The National Speakers Association Winter Conference sought to be an experience, and to ask professional speakers how they can be an experience. Here are some ideas I believe anyone can apply to the experience connected to their personal brand. What if the customer experience you delivered was a 20-minute speech? Same is lame.

Conference 110

Conference Entertainment Sports Travel 110

Vonage

OCTOBER 24, 2016

I recently organized a service bench-marking visit to Singapore for 22 Korean sales and service trainers. Attending Connect 2016? Here are 5 tips for making the most of our conference. Connect – customer, company and the thought process behind every interaction. Industry leaders tend to think so. A very busy week!

Airlines 120

Airlines Customer Service Conference Culture 120

Alida

JUNE 30, 2017

Vehicle sales are softening, and car ownership is down, especially among younger consumers. While the new paradigm of CASE (Connected, Autonomous, Shared, Electric) vehicles is expected to generate new economic opportunities, the picture for the legacy manufacturer/franchise dealer sales model is alarming.

Automotive 138

Automotive Industry How To Customer relationships 138

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

Connections 64

Connections CRM Conference Touchpoint 64

Integrity Solutions

JUNE 19, 2023

Since our work focuses on both skill and will — the skillset as well as the mindset necessary for sales success — we often get asked what the specific, core sales skills are that every salespeson today needs to have. We know that sales prospecting is a vital part of sales success.

Sales 16

Sales Communication Roadmap Competitive Advantage 16

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry. This purpose also informs our approach to Customer Success.

Customer Success 120

Customer Success Contact Center Conference Sports 120