C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Consumers receive fragmented communications across their care journey.

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Conference 78

Conference Strategy Sales Social Media 78

ijgolding

NOVEMBER 28, 2014

Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. The threat of consumers taking ‘matters into their own hands’ has not appeared to change the way organisations behave. They know a bit about the world of Customer Experience!

Social Media 318

Social Media Airlines Video Consumers 318

IntouchInsight

AUGUST 25, 2022

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina.

Conference 156

Conference Leadership Survey Consumers 156

AWS Machine Learning

DECEMBER 1, 2022

While the benefits of AI are already plain to see and improving our lives each day, unlocking AI’s full potential will require building greater confidence among consumers. An important baseline for any regulation must be to differentiate between high-risk AI applications and those that pose low-to-no risk. About the Author.

Innovation 98

Innovation Consumers Policies Conference 98

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. A case in point is TurboTax, says Parrish, which found striving to minimize clicks actually hurt consumer experiences and hence loyalty. While some data says yes, other research says no. .

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

C3Centricity

APRIL 2, 2018

Difficulty in isolating impact of consumer insights. The secondary concerns are: Consumer insights distant from business decision-makers. If you want to learn more about what they are doing, check out the discussions on the topic in last year’s ESOMAR conference in Amsterdam. Business objectives not clearly defined.

Handbook 275

Handbook Marketing ROI Social Media 275

ShepHyken

MARCH 30, 2025

My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. How Consumer Feedback Shapes Customer Experience by Jessica Aleman (FocusGroups.org) Today’s competitive business landscape highlights customer experience as a crucial differentiator across industries.

Customer Service 70

Customer Service Loyalty Feedback Contact Center 70

eGain Blogs

JUNE 24, 2022

These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands. The post US Consumers Rate eGain Clients at the Very Top in CX, Yet Again! Just like in previous years, eGain clients came out on top! Forrester CX rankings.

Consumers 87

Consumers Airlines Transportation Banking 87

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. As a consumer, I was forced to change the way I interact with businesses.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. One of the best aspects of industry conferences is the opportunity to network with peers and make new contacts.

Automotive 157

Automotive Conference Retail Employee Engagement 157

Beyond Philosophy

NOVEMBER 11, 2014

“ Duhigg goes on to say that understanding consumers’ shopping habits and personal habits for marketing is a priority despite the fact that most of us are hardly aware of those patterns ourselves. Their primary goal in the marketing campaign is to convey this to consumers. What they have discovered that this isn’t an easy task.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

GetFeedback

JUNE 10, 2019

Surveys are also a way for a brand to present itself in front of consumers. Leave plenty of white space: Your form should appear uncluttered and visually clean so that people don’t feel it’ll be time-consuming and difficult to fill in. Use the forms as if they were one of your products.

Feedback 199

Feedback Survey Conference Airlines 199

GetFeedback

FEBRUARY 12, 2019

In fact, 66% of consumers prefer to be reached by SMS over any other channel, and that number jumps to 75% when we’re talking about millennials. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference. Want to learn more?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Beyond Philosophy

NOVEMBER 24, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Expectations 167

Customer Expectations Net Promoter Score Customer Centricity CEM 167

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. The post Emerging technologies meet familiar challenges at CCW conference appeared first on 1to1 Media.

Conference 59

Conference Technology Meeting Contact Center 59

ijgolding

AUGUST 12, 2014

Our obsession with Facebook, Twitter, Google+, Instagram and more has led to the humble consumer actively seeking to interact with companies via social networks. It is impossible to ignore the fact that customer service has gone all social on us.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

BlueOcean

MARCH 3, 2020

Their success story is focused on the challenges of launching a new consumer line of products designed at increasing brand awareness and gaining market share. Our consumer cybersecurity team members are true A-players at Blue Ocean. About the Stevie Awards.

Contact Center 156

Contact Center Insurance Conference Customer Care 156

Forrester's Customer Insights

AUGUST 25, 2023

In July 2023, we attended the Esri User Conference in San Diego, which with 20,000 attendees is the world’s largest geographic information systems (GIS) conference. We thought a bit about […]

Conference 49

Conference Innovation System Consumers 49

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. Tell consumers what THEY can do, not what IT can do. Here are a few ideas.

Marketing 110

Marketing Conference Transportation Innovation 110

Storyminers

NOVEMBER 8, 2017

An event can be entertaining (like a concert or comedy show) or educational (such as a conference or webinar that educates others in your industry). If your branding is inconsistent, it will only confuse your audience–and a confused consumer isn’t likely to stick with you for long.

Brands 190

Brands Tools Customer Experience Entertainment 190

BlueOcean

JANUARY 21, 2020

Blue Ocean’s Stevie Award entry highlighted the incredible success they have achieved in supporting consumers with security and antivirus products from a leading security software company. Our consumer cyber security team is a perfect example. Our solutions, and our teams, are founded on the relentless pursuit of customer satisfaction.

Customer Service 156

Customer Service Insurance Conference Customer Satisfaction 156

Customer Bliss

JUNE 14, 2019

How does a global consumer brand create value for its customers, consumers, and employees? There’s a lot of great strategic advice in here for those of you who are improving CX in the consumer goods sector, so I encourage you to listen to the full episode! Chester joined Johnson & Johnson Consumer Inc.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

Experience Investigators by 360Connext

FEBRUARY 21, 2018

The National Speakers Association Winter Conference sought to be an experience, and to ask professional speakers how they can be an experience. I travel to many conferences in the roles of speaker, influencer/content provider , and attendee throughout any given year. What if the customer experience you had to deliver was all about YOU?

Conference 110

Conference Entertainment Sports Travel 110

Beyond Philosophy

NOVEMBER 6, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

Lumoa

AUGUST 23, 2021

The post-COVID-19 consumer is still going to be a bit financially nervous and hesitant with their spending, so the largest change in behavior is going to be the building (or re-building) of their trust. Other factors that influence brand decisions are also changing as the “buy local” trend continues to accelerate.

Customer Experience 221

Customer Experience Social Media Video Customers 221

C3Centricity

JULY 20, 2020

The same goes for meetings, events and conferences once they’ve started. If you are struggling to develop insights that truly resonate with your consumers or customers, I suggest you follow these 8 tips. #1. Get into the habit of speaking with consumers at every chance you can. Accept defeat and mistakes.

Innovation 331

Innovation Leadership How To Marketing 331

Heart of the Customer

SEPTEMBER 20, 2018

I attended an excellent conference today. The Carlson School of Management sponsored their second annual Ignite Conference, focused on “Protecting Trust in Today’s Consumer Journey.”

Conference 102

Conference Consumers Management Customers 102

Heart of the Customer

MAY 6, 2022

If you want to fill a room at a conference, just put the word “metric” in your session title, and you’re good to go. We CX folks love to discuss measurement. Mention “Net Promoter Score” or “Customer Effort Score,” and you’ll need to order more chairs. That’s because we spend so many of our waking […].

Net Promoter Score 148

Net Promoter Score Measurement Effort Score How To 148

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Yes, it’s more time-consuming and potentially more costly. The Kick-Off: Vendor Meeting Best Format: Virtual. Vendor kick-off meetings are a procurement best practice in our world. Yes, there’ll be travel and calendars to coordinate.

Contact Center 294

Contact Center Travel Culture Meeting 294

ShepHyken

MARCH 12, 2021

With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage. Consumer interactions have changed as well. Ever since technology has become a part of remote selling, consumer interactions have witnessed a massive disruption.

Strategy 154

Strategy Self Service Customer Journeys B2B 154

eGain Blogs

NOVEMBER 12, 2021

Note that the session requires you to register for the conference at [link]. 57% of consumers say that they got different answers for the same question from different agents during the outbreak last year. We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference.

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

NICE inContact

JULY 5, 2019

This year, Ruby brought along George, her most senior agent, to the conference as a perk for a good performance for the last 2 quarters. For the consumer, it means less waiting, less repeating, and a seamless, more personalized interaction with your business – regardless of the communication channel. . A win-win for all!

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

Beyond Philosophy

NOVEMBER 10, 2014

. < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com. February 2006. 26 August 2014. The Value of Customer Experience, Quantified.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

C3Centricity

JULY 26, 2018

(>> Tweet this <<) The reason is that there are two serious problems with that way of thinking: Firstly t hey are all following the same trends, attending the same trend “shows” & conferences, and getting the same or at least very similar trend reports.

Competitive Advantage 189

Competitive Advantage Advertising Trends Exercises 189