Oracle

NOVEMBER 5, 2019

To get a beat on the market, we’re rounding up some of the key themes from the key retail conferences of 2020 to look ahead at what forces are likely to be shaping retail in the months ahead. Another theme showing up across conferences is the evolving last mile. Experiential selling moves to the forefront. The evolving last mile.

Retail 76

Retail Innovation Self Service Conference 76

TechSee

MARCH 10, 2021

Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. Remote assistance is here to stay.

Self Service 109

Self Service Customer Service Video Engagement 109

Eptica

APRIL 23, 2020

Author: Pauline Ashenden - Marketing Manager Consumers expect the same high levels of service from every company in any sector. That’s why the presentation from famed maître d’ and TV personality, Fred Sirieix , at the Institute of Customer Service (ICS)’s Annual Conference in early March, had such broad appeal.

Hospitality 72

Hospitality Self Service Conference Training 72

Beyond Philosophy

FEBRUARY 3, 2015

Dobrev asserts that most consumers say they want more choices, but they really want just enough choices. Like the famous discerning fictional heroine Goldilocks, consumers want an amount of choices that is just right. What about Call to Action in the Retail Experience? How Subconscious Clues Improve Calls to Action in Websites.

CEM 60

CEM Retail Consulting Conference 60

Beyond Philosophy

JUNE 11, 2015

It’s true that in some sectors, such as online retail, convenience and speed has seemed to overtake more social elements of loyalty and loyalty programs – games, comments, reviews, and product sharing. In addition to the competitive aspect, this has the added benefit of self-improvement, helping the consumer achieve his or her personal goals.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

SaleMove

MAY 26, 2020

Given the high expectations towards services we consume, and the examples of Netflix, Amazon and many others, it’s time to look at what some of these customer journeys look like today and where they are headed.

Social Media 52

Social Media Self Service Banking Conference 52

Thunderhead

JULY 2, 2018

And of course, these new online experiences must align with those provided so brilliantly ‘in branch’. Of course, consumers are increasingly savvy and may well be skeptical of financial organisations attempting to engage. understand consumers as individuals rather than as archetypes in a risk-scoring model”.

Customer Engagement 40

Customer Engagement Engagement Banking Financial 40