InMoment XI

MARCH 17, 2009

And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs.

Marketing 150

Marketing Conference CRM Customer Retention 150

InMoment XI

MARCH 17, 2009

And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs.

Marketing 150

Marketing Conference CRM Customer Retention 150

InMoment XI

MARCH 17, 2009

And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs.

Marketing 150

Marketing Conference CRM Customer Retention 150

Uniphore

JANUARY 4, 2022

He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP). Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

GetFeedback

FEBRUARY 12, 2019

You can also view responses in Salesforce, so you can layer it on top of CRM data and take action on feedback. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference. Ready to see SMS Invitations in action?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Three themes emerged that I continue to think about. We all agreed…. Many (many!)

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. CRM Lightning Talks – 3 experts, 3 topics, 10 minutes each. Visit Booth D120 on September 24 & 25 between 12:00 and 15:30.

CRM 64

CRM Meeting Marketing Conference 64

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Key Takeaways: Connect with Customers: Discover innovative CRM practices to deepen relationships and boost loyalty.

CRM 52

CRM Conference Connections Marketing 52

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. But there are so many more wonderful bits of CRM knowledge from those two days that we must share. Louise Mian, Director of CRM, Lifesum. Moderator: Greg Sterling.

CRM 69

CRM Ecommerce Travel Fashion 69

Optimove

NOVEMBER 3, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The Heptagon Awards are back, celebrating the best in CRM marketing. Each year, the Heptagons recognize standout CRM campaigns, teams, and individuals who excel in driving customer-led growth. CRM Executive of the Year : Laura L.

CRM 52

CRM Conference Touchpoint Loyalty 52

NICE inContact

JULY 5, 2019

This year, Ruby brought along George, her most senior agent, to the conference as a perk for a good performance for the last 2 quarters. When the AI chatbot elevates a contact to a live agent, George would have a CRM screen-pop with the full context to seamlessly pick up with the customer, without any delay.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

NICE inContact

APRIL 24, 2019

I’ll be speaking at the CRM Evolution conference in Washington DC next week on the importance of customer experience to sales and presenting a brief overview of the maturity model. The session (A104), Improving Sales Results with Customer Service , is on Monday, April 29 th at 2:15 in the Smart Sales track.

Sales 136

Sales Customer Service Conference CRM 136

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! CEX #CRM #Customer Click To Tweet. The huge turnout of thousands clearly shows the value that both attendees and exhibitors get from it.

Marketing 222

Marketing Chatbots Self Service Conference 222

SurveySparrow

APRIL 10, 2019

You have decided to employ a CRM app for your business? Be it small or large, your company needs a CRM app to deliver a seamless customer experience. Be it small or large, your company needs a CRM app to deliver a seamless customer experience. A CRM app is the perfect solution to be proactive and intuitive.

CRM 76

CRM Software Sales System 76

NICE inContact

AUGUST 2, 2016

Integration with collaboration and productivity applications including CRM and MS Lync/Skype for Business. Learn more about Momentum at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Momentum’s solution portfolio includes: Best-in-class Voice and Contact Center Software.

Contact Center 121

Contact Center Contact Center Software Conference Exceptional Customer Service 121

Customers Rock!

FEBRUARY 4, 2010

Been hearing that for ages; I even spoke at a conference of that name 2 years ago! Tags: Customer experience social media CRM Marketing social customer. Service is the New Marketing. How does an organization’s view of their customer need to change in today’s “social&# world? Image credit: sqursozlu ).

Social Media 158

Social Media B2C CRM Contact Center 158

Forrester's Customer Insights

AUGUST 26, 2024

Its only a couple of weeks away from CRM conference season – Oracle’s Cloud World is in Las Vegas from September 9-12; Salesforce’s Dreamforce is in San Francisco from September 17-19; Hubspot’s Inbound is in Boston from September 18-20 to name a few of the upcoming events. I’m excited to hear about all the new […]

Conference 36

Conference CRM Trends Customer Relationship Management 36

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 Optimove 2024 Recognitions In 2024, Optimove achieved significant milestones that reflect our commitment to innovation, excellence, and leadership in CRM Marketing.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Tricia Morris

JUNE 1, 2016

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2016 CRM Evolution conference chaired by Paul Greenberg (as well as the Customer Service Experience and SpeechTEK conferences running concurrently), here are 16 terrific takeaways from the event.

CRM 50

CRM Customer Experience Conference Customers 50

TechSee

JUNE 16, 2022

As well as being a speaker at numerous conferences, Sharad is a regular contributor and writes about key trends and insights in the customer engagement space for publications including Smart Customer Service. His recent piece on why Companies Can’t Afford to Leave Customer Insights on the Table is a must read!

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kustomer

OCTOBER 22, 2020

But they may spend two or three minutes after a call, putting in their notes and then dispositioning the call and inserting that into a CRM. We can actually summarize the call for the agent … and just automatically insert that into the CRM.”.

Conference 74

Conference Self Service Sports CRM 74

Totango

AUGUST 27, 2018

Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain. To meet both customer needs and business demands, companies not only need a single view of the customer, they need to cultivate and manage a relationship that extends beyond the initial sale.

CRM 67

CRM Customer Centricity Innovation Meeting 67

Optimove

FEBRUARY 15, 2024

As a top customer relationship marketing authority, and a Senior Fellow at the Wharton School, Hoyne will share valuable insights and practical tips with top marketers during the conference. The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution.

Conference 52

Conference Connections Case Study B2C 52

ShepHyken

JUNE 19, 2019

I recently shared the stage with Jeff Nicholson, global head of CRM for Pegasystems, at the PegaWorld users conference in Las Vegas. Perhaps the biggest friction point of all with customers is making them wait and disrespecting their time. Our discussion was all about eliminating friction, especially in the customer support world.

Self Service 133

Self Service Customer Service Conference Customer Service Training 133

Tricia Morris

APRIL 22, 2016

On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Microsoft is pleased to be a platinum sponsor of CRM Evolution. Read 20 top takeaways from the 2015 CRM Evolution conference here. .

CRM 40

CRM Customer Engagement Engagement Conference 40

Vonage

SEPTEMBER 3, 2015

As a CRM provider, Marc’s perspective on customer service is unique; he has to look after his customers just as much as he has to help other businesses look after theirs. Conventionally attractive: The irresistible assets of industry conferences. As with any charismatic CEO, there are plenty of stories about his lifestyle.

Customer Service 120

Customer Service Social Media Hotels Conference 120

Tricia Morris

AUGUST 21, 2015

Customer Relationship Management (CRM) is a technology and system that sustains sales, marketing and customer service activities. CRM technology automates processes and workflows and helps organize and interpret data to support a company in engaging its customers more effectively. Ray” Wang. Engagement is transitory. Brian Vellmure.

CRM 40

CRM Customer Focused Self Service Conference 40

CSM Magazine

MAY 25, 2023

By leveraging existing CRM features, CTI provides a single interface to automate customer interactions and customer service processes in real-time. With Dynamics CRM, your business can now benefit from an integrated solution that helps simplify contact centre management across all channels. Why Should You Use It?

CRM 52

CRM Management First Call Resolution Customer Satisfaction 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Kustomer

SEPTEMBER 6, 2022

In this post, we’ll be taking a look at an approach to customer relationship management (CRM) that places social media and the data it can create front and center of efforts to build and develop strong relationships with your customers. What Is Social CRM? Social CRM thus encompasses both elements of marketing and public relations.

Customer Relationship Management 96

Customer Relationship Management Customer relationships Social Media CRM 96

Optimove

JULY 6, 2020

Events and Conferences. Optimove created PostFunnel Events Series to give the growing B2C CRM community a home and to facilitating insightful conversations about Relationship Marketing (while munching on great food). Calendar and more info here.

Sports 90

Sports B2C Travel Conference 90

customer sure

MARCH 12, 2024

Our team have just returned from the Institute of Customer Service ’s Annual Conference. adding recent feedback to a CRM record in Salesforce), and get it done. It’s vital that we stay in touch with our network, to learn from both the issues they’re facing in their businesses, and the solutions they’re putting in place.

Conference 62

Conference Trends Customer Service Fashion 62

Joe Rawlinson

MAY 31, 2017

Upgrade their software package to premium service or extend an invitation to a VIP conference. Figuring out how to interpret and leverage data from your CRM system can be difficult to master and pass on to your entire team. You can find ongoing video training on data-driven tools and insights for Infor CRM.

Customer Retention 98

Customer Retention Omni-Channel Strategy CRM 98

ShepHyken

JUNE 22, 2016

I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). So, what does improv have to do with CRM and business? It had to do with improvisational acting.

Meeting 85

Meeting Wireless CRM Conference 85

AWS Machine Learning

SEPTEMBER 12, 2023

MLOps – Because the SageMaker endpoint is private and can’t be reached by services outside of the VPC, an AWS Lambda function and Amazon API Gateway public endpoint are required to communicate with CRM. The function then relays the classification back to CRM through the API Gateway public endpoint.

e-support 122

e-support Management CRM Training 122

Optimove

DECEMBER 27, 2018

This two-day conference, held for the fourth straight year in Tel Aviv, drew the attention of 450 CRM enthusiasts. Click here for the full conference recap. Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. Now you can enjoy these six lectures as well.

Conference 74

Conference CRM Consulting Video 74

Tricia Morris

MAY 31, 2016

CRM Essentials co-founder Brent Leary notes phones are also going to start talking back soon, so brands must be actively looking and innovating forward when it comes to mobile engagement. CRM consultant Marshall Lager says “it sounds really nice, but not only is it impossible to do that at scale – it is impossible to maintain.

CRM 40

CRM Customer Experience Self Service Conference 40