Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Three themes emerged that I continue to think about. Use design thinking approaches to build solutions. We all agreed….

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

Customers That Stick

OCTOBER 23, 2014

The Compete Through Service Symposium is an annual conference held in Arizona that brings innovative minds in business and academic thought leaders together to further the science of service. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. He’s the author of Culture Renovation: A Blueprint for Action 18 Leadership Actions to Build an Unshakable Company.

Culture 105

Culture Leadership Analysis Groups 105

C3Centricity

APRIL 2, 2018

Impact and truth culture. The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. A lot of times there’ll be [a need for] an innovation project but it can’t find a home.”. Functional talent blueprint. Ways of working with the Line. Self-determination.

Handbook 275

Handbook Marketing ROI Social Media 275

BlueOcean

MARCH 7, 2024

We saw there was a true cultural fit. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. “The relationship between our organization and Blue Ocean is so special and unique,” said the Senior Director of Customer Success & Product Delivery at the client.

Sales 177

Sales Customer Service Sports Contact Center 177

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Law of Diffusion of Innovation – Simon Sinek. ” Chris Hsiung. RESOURCE RECOMMENDED .

Culture 98

Culture Connections Leadership Communication 98

Customer Bliss

AUGUST 9, 2018

The video feedback was one of the first steps in reshaping how the customer experience was viewed, but to truly have a catalyst for the CX program and drive culture change, Daniel and Elizabeth decided to create a customer room. Drive culture change. A large conference room is set up once a quarter by stages of the customer lifecycle.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Kerry Bodine

MAY 14, 2018

It was an energizing (and, to be completely honest, exhausting) two days—but the work didn’t end for Amelia when the conference was over. The following day, she took the CXPA ’s exam to become a certified customer experience professional. It’s no surprise to me, but I’m thrilled to announce that Amelia passed with flying colors!

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Conference ROI 120

One Millimeter Mindset

AUGUST 11, 2021

As a result, value silos easily become their own domains, with their own cultures. Over time, pride of ownership within these domains creates a sense of professional exclusivity within these cultures. From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures.

Innovation 116

Innovation Culture Leadership Meeting 116

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. Calabrio enables Shopify to empower cultural nuances of its global workforce with added flexibility, such as varying vacation budgets based on location and season.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Customer Bliss

NOVEMBER 1, 2018

How do you hold yourself accountable when managing culture and employee experience? Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. This was a major improvement within their culture.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CX Accelerator

AUGUST 16, 2018

Jeremy Watkin you've created a wonderful culture inside the dialog with your thought-provoking questions and helpful nature. Highlight #2: No More Post-Conference Blues. Don't you hate that feeling of come home after an amazing conference and missing everyone like crazy?

Conference 140

Conference Social Media Tips Culture 140

Comm100

JUNE 30, 2016

Culture of Service: New Perspective on Customer Service Relation by edX and Kyoto University. Innovative Customer Service Techniques by Lynda.com. The Customer Service 101 course focuses on creating a great customer service culture rather than just a good one, and focuses on exceeding customer expectations to inspire loyalty.

Customer Service Training 183

Customer Service Training Course Training Customer Service 183

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Conference 78

Conference Data Analysis Culture 78

BlueOcean

MARCH 7, 2024

We saw there was a true cultural fit. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. “The relationship between our organization and Blue Ocean is so special and unique,” said the Senior Director of Customer Success & Product Delivery at the client.

Sales 156

Sales Customer Service Sports Contact Center 156

eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

Conference 52

Conference Self Service Contact Center Government 52

ChurnZero

NOVEMBER 26, 2024

A clear, detailed, and well-written customer success job description is essential to attract the right candidate while providing important information about the company, necessary qualifications and skills for the role , company culture, benefits and more. Foster a culture of customer-centricity throughout the organization.

Customer Success 52

Customer Success How To Insurance Culture 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. Her goals are to drive innovation and transformation, resulting in end-to-end digitization, transparency, and business optimization. How to sift through it all?

Management 41

Management Automotive Leadership Effort Score 41

CSM Magazine

FEBRUARY 20, 2025

Want to make your conference, corporate event, or workshop amazing? Why Leadership and Customer Service Speakers Matter Leadership shapes the culture of an organization, while excellent customer service ensures customer satisfaction and retention. Equip leaders with strategies to foster collaboration and innovation.

Leadership 52

Leadership Customer Service Chief Customer Officer How To 52

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Organizations are finally recognizing they cannot afford to ignore their most important asset—their customer. That’s where Customer Success comes into play.

Chief Customer Officer 56

Chief Customer Officer Conference Customer Centricity Customer Success 56

Clarivate

SEPTEMBER 18, 2023

It will be delivered by Dr. Henry Small on September 28th at the International Conference on Science, Technology and Innovation Indicators (STI) in Leiden, Netherlands. The Eugene Garfield Memorial Lecture replaces the Eugene Garfield Award for Innovation in Citation Analysis which was established in 2017.

Conference 119

Conference Analysis Policies Innovation 119

Kayako

MARCH 21, 2017

Innovation – a brand must continue to develop & innovate. “Someone I had sent a reply to in a ticket found me at a conference last year, and thanked me for taking the time to write back acknowledging his feedback, and also for sending educational material about how and why we work here.

Interaction 211

Interaction How To Self Service Customers 211

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 110

Interaction Customer Success Conference Industry 110

Chadwick Martin Bailey

MAY 12, 2020

We’re proud to say that our culture is stronger than ever and in the spirit of openness, we’re sharing creative ways to building and maintaining our bonds: “Very productive day for Nala” - Mike Helms, Research Manager. One secret to CMB’s strong and enduring culture? CMB’s culture continues to thrive even with the close of our offices.

Culture 59

Culture Social Media Conference Video 59

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. He also regularly writes and speaks at global conferences on subjects ranging from customer experience, innovation, marketing and leadership.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137

Beyond Philosophy

NOVEMBER 8, 2018

I was a keynote speaker there for a Customer Experience conference. Rami Sweis, the CEO of GolfCX invited me to speak at the conference. It has forced these old businesses to innovate, to re-establish relevance, and to compete with the new businesses. I went to Bahrain for the first time recently.

Customer Centricity 154

Customer Centricity Conference Transportation Consulting 154

Daniel Group

SEPTEMBER 20, 2024

In this interview, Lynn Daniel speaks with Dr. Anna Kallschmidt , a keynote speaker at the upcoming conference in Charleston, South Carolina. When people do change classes, there is still a culture shock… it can still be a very different experience. Anna Kallschmidt : So to, me it means a cultural group.

Conference 98

Conference Culture Groups Communication 98

CX Accelerator

SEPTEMBER 16, 2022

Budget, personnel, structure, culture, organizational habits, and lack of demonstrable progress impact sustained operational commitment to customer experience. It takes leaders with eyes wide open to the risks and pitfalls to champion this kind of change and see CX adopted as a cultural and operational norm in a business.

Study 208

Study Case Study Consulting Culture 208

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Gordon Schleffer, VP of Customer Care at Magellan Healthcare , thinks that the companies who succeed in a remote environment have strong cultures, and keep their staff engaged.

Conference 74

Conference Self Service Sports CRM 74

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

DCX

JANUARY 19, 2025

From Delta’s seamless travel concierge to Dutch Bros’ culture of care, these stories remind us that great CX doesn’t just happen—it’s designed. Each link offers a unique lens on how to approach your work with purpose, whether you’re focusing on innovation, leadership, or simply nailing the details.

Travel 52

Travel Customer Centricity Culture Brands 52