SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

CSM Magazine

FEBRUARY 20, 2025

Want to make your conference, corporate event, or workshop amazing? Why Leadership and Customer Service Speakers Matter Leadership shapes the culture of an organization, while excellent customer service ensures customer satisfaction and retention. This guide and these examples will get you off to a great start.

Leadership 52

Leadership Customer Service Chief Customer Officer How To 52

Kristina Evey

MAY 15, 2018

The core values are the solid foundational building blocks on which your culture is built. Just as your culture should only be able to describe your company alone, the Core Values follow the same idea. Core Values MUST be exemplified at the leadership level. Core Values should be unique to your company.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

BlueOcean

JULY 20, 2023

The buying team made in-person site visit to the shortlisted bidders’ locations to assess cultural compatibility and assess facility/location suitability. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. In-person negotiations with successful bidder. Does it align with your own?

Contact Center 294

Contact Center Travel Culture Meeting 294

Beyond Philosophy

APRIL 15, 2019

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. After all, Suttle says, your culture is not just words on a page.

Culture 114

Culture Customer Service Leadership Airlines 114

Horizon CX

SEPTEMBER 1, 2023

Then there are those organizations that get engaged with CX because a senior leader either read a book on CX or attended an industry conference where CX was presented in such a way that demonstrated how that business drove revenues and profits to higher levels through CX than if they hadn’t engaged. It requires courage and real leadership.

Exercises 246

Exercises Customer Centricity NPS Culture 246

ijgolding

OCTOBER 24, 2016

Whilst I do not proclaim to be a shining example of leadership myself, I am constantly looking for new ideas, knowledge and inspiration that will help me to become ever more effective in my specialism. The clip is actually an animation – an animation of David delivering a conference speech. You can read my column here!

Customer Centricity 120

Customer Centricity Leadership Entertainment Conference 120

Kayako

NOVEMBER 21, 2018

For these brands, customer service isn’t just a department within the organization, it’s the center of their entire company culture and plays a role in nearly everything they do. How do you build a customer-oriented culture? Seemingly little things like this become the building blocks of a customer-oriented culture.

Culture 120

Culture Banking How To Customer Service 120

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. As a consultant, he guides clients who want to develop customer-focused cultures.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Experience Investigators by 360Connext

JANUARY 5, 2015

It was a room of 12 people, with the founder sitting at the end of a big conference table. The others were his senior staff , his trusted leadership team members. ” CXI® means re-evaluating your leadership practices. More Posts - Website Follow Me: The post Destructive Leadership Practices: Is Your CEO in Denial?

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb? Why that hill? Strategy – what is the strategy to climb the hill?

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. I mean, you’re talking stories, you’re talking about leadership. Russel Lolacher.

Culture 98

Culture Connections Leadership Communication 98

Integrity Solutions

DECEMBER 21, 2022

Effective leadership development focuses on the mindset, key skills and competencies they need for their particular role. Effective leadership development is like following a tried and true recipe; the core ingredients have to be there and they have to be high-quality. The Secret Sauce of Effective Leadership Development.

Leadership 82

Leadership Culture Competitive Advantage Employee Engagement 82

Customer Bliss

NOVEMBER 1, 2018

How do you hold yourself accountable when managing culture and employee experience? Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. This was a major improvement within their culture.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Customer Bliss

MARCH 28, 2018

When it came to these particular CX experts, I noticed a common theme — realize that customer experience implementation isn’t just a program, it’s a cultural shift that requires patience and understanding. Implementing a Customer Success Strategy is a Cultural Transformation. Listening to the customer never stops.

B2B 171

B2B Chief Customer Officer Net Promoter Score Culture 171

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Virtual employees go the distance to cultivate culture. Values are what we say we do.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Up Your Service

SEPTEMBER 6, 2018

Your Service, we have developed a comprehensive checklist of strategic implementation activities that help our clients plan, implement, and sustain the momentum of a service culture building program. We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist.

Leadership 53

Leadership Culture Engagement How To 53

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

Experience Investigators by 360Connext

MAY 17, 2018

Leadership is starting to catch up, but their understanding of CX varies greatly! Organizational leadership is beginning to realize that CX requires investment. Cultural transformation is never easy. In most organizations, CX cultural transformation includes so many moving parts, there’s no way to speed things up.

Leadership 161

Leadership Culture Customer Experience Professionals Customer Centricity 161

C3Centricity

APRIL 2, 2018

Seat-at-the-table and leadership. Impact and truth culture. If you want to learn more about what they are doing, check out the discussions on the topic in last year’s ESOMAR conference in Amsterdam. Functional talent blueprint. Ways of working with the Line. Self-determination.

Handbook 275

Handbook Marketing ROI Social Media 275

ijgolding

OCTOBER 3, 2016

Customer journey maps of all shapes and sizes are adorning many a conference room wall. Whether you like an analogy or not, this particular one is a remarkably accurate way of thinking about any organisations journey to embedding a Customer Centric culture.

Customer Centricity 263

Customer Centricity Customer Experience Customer Journeys Chief Customer Officer 263

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. Jon has been with KONE Americas for over 16 years, and serves on the Americas Leadership Team. Prior to joining KONE, Jon was a manager for Accenture.

Management 41

Management Automotive Leadership Effort Score 41

The DiJulius Group

APRIL 5, 2022

This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant! The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group.

Conference 72

Conference Customer Service Culture Loyalty 72

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Aimee Lucas. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

One Millimeter Mindset

AUGUST 11, 2021

As a result, value silos easily become their own domains, with their own cultures. Over time, pride of ownership within these domains creates a sense of professional exclusivity within these cultures. From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures.

Innovation 116

Innovation Culture Leadership Meeting 116

Customer Bliss

MARCH 14, 2017

” Diane also wanted to focus on building out a great employee culture, but believed that was out of scope with a “Head of Services” title. This concept helped her get a buy-in on culture. That drives her funding resource “asks” of the rest of the leadership team. Proving The Impact.

Chief Customer Officer 219

Chief Customer Officer Sales Customers Measurement 219

Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. Trimble’s Alex Larsen on Curating a CV-Centric Culture. Meet Ted, Centercode’s Newest Team Member.

Conference 69

Conference Tips Roadmap Culture 69

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Improving customer experience starts with a commitment to change the culture. Kevin Gibson, Humana #ngce.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Aimee Lucas. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Russel Lolacher

OCTOBER 8, 2019

I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. 3) Create a great culture and defend it – put people first, through not just words but by action. I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. Share them below.

Leadership 60

Leadership Culture Conference Policies 60

Customer Bliss

FEBRUARY 15, 2016

I recently got back from speaking at a conference where I met with many CMOs of the worlds’ largest companies. It affects leadership, operations, how people are hired, and how the company goes to market. Executive Leadership. Culture Change. Customer experience is a priority to all. The Answer Is “Yes, However…”.

Leadership 100

Leadership Conference Customer Experience Design Culture 100

ShepHyken

MARCH 25, 2019

How Blending Brand And Culture Can Impact The Customer Experience by Chris Cancialosi. My Comment: A company that is known for its amazing customer service has it baked into its culture. Leadership is where it starts, and then it permeates throughout the organization. Here are my top five picks from last week.

Customer Service 112

Customer Service Competitive Advantage Trends Culture 112

Customer Bliss

OCTOBER 3, 2017

Enrique is also a sought-after speaker and has spoken in some Customer Experience conferences and has appeared in major Spanish newspapers and magazines. This is a crucial situation with CX leadership right now. Understanding Quick ROI. You need to have passion for what you do. You need to believe the role matters.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. He also regularly writes and speaks at global conferences on subjects ranging from customer experience, innovation, marketing and leadership.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137