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Loyalty Programs!?! We Don’t Need No Stinkin’ Loyalty Programs!!!

Beyond Philosophy

Without fear of (much) argument, it’s a fair statement that all companies want, and try to generate and achieve, optimum loyalty from their customer base. They should want this because study after study shows the financial rewards of having loyal customers. Customer loyalty programs are especially popular among retailers.

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iOS 14.5: The New Frontier of Ecommerce Retention

Retently

Announced during the Annual Worldwide Developers Conference in June 2020 but rolled out starting with iOS 14.5 Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others. What do privacy updates mean to the industry?

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Walked Right into That One: How Location Technologies Revolutionize Customer Engagement

Optimove

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Personalized promotions: Beacons are perfect for delivering targeted offers and promotions to customers based on their location, purchase history and preferences.

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10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

The answer lies in behavioral segmentation , which allows businesses to divide customers into groups according to their knowledge of, attitude towards, use of, or response to a product, service or brand. Hand-picked related content: 10 Powerful Behavioral Segmentation Methods to Understand Your Customers ]. Image Source: www.sas.com.

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How to Calculate and Improve Your Customer Retention Rate

Totango

It’s an invaluable metric and, with this data in hand, you can spot any problems and work on keeping your customers satisfied in the long run. The Benefits of Improving Your Customer Retention Rate. Why is it important to improve your customer retention rate?

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Loyalty partners: co-creating customer value

Currency Alliance

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. The value can be immediate.

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How to Build a Customer Retention Strategy

ProProfs Chat

Understand Customer Retention. Let’s first get a definition of customer retention. According to the Growth Marketing Conference, customer retention “[…] refers to efforts by a business to keep customers from defecting.” All you want to focus on at this stage is growing your customer base.