Conference Customer Base Roadmap 
BirdEye
JULY 15, 2024
Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.
Alida
NOVEMBER 8, 2017
I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal. I’m incredibly grateful for the relationships I’ve built during my career with my customers based on the same ideals I witnessed in that workshop almost 20 years ago. have had the most impact on your career?
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Kayako
FEBRUARY 13, 2019
Helping to develop a (small) team focused on increasing the engagement, NPS and health of your current customer base can be a huge win, and the best part is the systems are currently in place for new customers! Build a Holistic Customer Health Metric. The health metric is very much the holy grail of customer success.
Integrity Solutions
JUNE 10, 2024
Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Buyers can detect the hard sell from a mile away, and that overbearing pushiness only ends up pushing customers to the competition while leaving the company’s reputation tarnished.
Gainsight
JUNE 11, 2021
Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.
Gainsight
APRIL 8, 2021
You are juggling implementing a tech touch segment with a large customer base to balance your higher touch, higher ARR accounts. We’ll be covering everything from building closed-loop feedback to make sure your roadmap is better informed to how CS fits into product-led growth strategies. This is the track for you!
ChurnZero
SEPTEMBER 25, 2020
Since Customer Success teams’ daily work revolves around customers and their ever-evolving needs, formalizing the feedback process helps bring order and balance to the constant stream of incoming demands and requests. As a business, you can’t ignore revenue, but you also don’t want to discount customers based solely on size.
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