Influitive

AUGUST 3, 2015

The majority of survey respondents (71%) said detailed ROI analyses are becoming an incredibly important part of the buying process. The best way to show ROI is to create case studies showcasing how your advocates are using your products to succeed. Grow Your Customer Base. Cut Your Reference Program.

B2B 66

B2B Report Social Media Marketing 66

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Second, having an organized strategy that is carried out on a regular basis ensures that your business has an active presence and stays top of mind with customers.

Social Media 98

Social Media Management Multi-Channel Analytics 98

ChurnZero

OCTOBER 30, 2020

No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. In-product onboarding also affords CSMs more time to focus on the work that makes the greatest customer impact and return on effort. “I The expert panel included Pendo.io

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

Gainsight

JUNE 11, 2021

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Experience Matters

APRIL 7, 2015

Our consultants have helped customers to achieve successes such as: Recommendation rate driven to 94 percent, 30+ percent increase in NPS®, 90 percent renewal rate, and 96 percent low or very low Customer Effort Score. and Harvard Business Publishing, were honored at the conferences 2014. Engaging Employees on the Frontline.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Resources: Resources that you provide for your customer’s success.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Resources: Resources that you provide for your customer’s success.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Resources: Resources that you provide for your customer’s success.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

West Monroe

DECEMBER 12, 2021

This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. “Figure out how to do more with less” could have been the unofficial slogan of the conference. This concern became a significant discussion point at the conference.

Conference 40

Conference Technology Fashion Software 40

Wootric CX Blog

NOVEMBER 24, 2020

Whether you’ve been operating a web-driven business for years or recently made the transition, boosting customer engagement is a top priority. . This guide breaks down what every remote business needs to know about increasing engagement rates and building lasting customer relationships. Know Your Customer Base.

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . Companies apply the golden rule of business to customers and employees. . High-value outcomes with real ROIs will reign supreme. .

Customer Success 61

Customer Success Chief Customer Officer ROI Sales 61

ClientSuccess

MARCH 20, 2017

Net Promoter Score (NPS) has been a long standing metric that many organizations rely on to determine the health of their customer base. How to Navigate: Tie the NPS score to an important event defined in your customer journey to help attract as many responses as necessary. Customer Success Leaders Share Best Practices.

NPS 40

NPS Customer Success Net Promoter Score ROI 40

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.

B2B 52

B2B Marketing Social Media Advertising 52

Integrity Solutions

AUGUST 24, 2022

And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI? The introduction of new technology and tools, combined with a shift away from face-to-face and drop-in visits to tightly planned Zoom meetings, has permanently changed the selling landscape.

Training 85

Training Sales Strategy Study 85

ClientSuccess

APRIL 20, 2017

This led to delivering reports via CDs and eventually to the delivering via the Internet, which is what we now refer to as a SaaS or cloud-based model. His career has been mostly about growing and driving adoption and measuring ROI of his customers. He believes if you do this, customers will inevitably grow.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

Education Services Group

MAY 11, 2018

Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. While attending this year’s Gainsight Pulse Conference, the significance of human-touch was made clear across the board.

Customer Success 40

Customer Success Engagement Customer Journeys Case Study 40

Pointillist

JUNE 15, 2018

The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. It’s actually retaining an existing one.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Gainsight

JUNE 28, 2024

Courtney said, “When we sit down to create customer education and use AI [and other technology] to do so, we’re crafting a digital experience, but we’re doing so for humans.” We can’t say we’re doing it for just ROI. Register before July 1st and get a second complimentary ticket to the conference.

Training 52

Training Customer Success Conference Software 52

BirdEye

APRIL 7, 2023

Return on Marketing Investment ROI is a pretty standard marketing KPI that every business tracks. ROI = (Sales growth – marketing spend) ÷ Marketing spend Tracking the return on marketing investment may not give you an accurate picture if you have many active marketing campaigns.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Gainsight

MARCH 15, 2023

So we found an opportunity to deliver that to our customers, to support them through their careers during this time when they may not have the budget from their HR teams to attend conferences or facilitate learning and development paths. KC: Your customer base is your business’s best revenue engine and growth engine.

Strategy 52

Strategy Self Service Case Study Trends 52

BirdEye

MARCH 24, 2023

For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn. Advertising Advertising can increase brand visibility and grow your customer base.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Seaton CX

MAY 16, 2024

Typically, we use in-depth interviews (IDIs) of customers, conducted one-on-one, either in person or via video conference, lasting about 45 minutes. Work with the core team to develop business cases that show a forecasted return-on-investment (ROI). This is how you use journey mapping to show the ROI of CX.

Customer Journeys 52

Customer Journeys ROI B2B Financial 52

Gainsight

FEBRUARY 13, 2023

Really, using Gainsight is predicated on how we can scale our proactive outreach and engagement across a wide customer base. So we’re focused on proactively engaging our customers in more thoughtful, data-driven ways. And truly driving adoption, which means ROI across the platform. JM: Fourth is operational excellence.

Customer Insights 52

Customer Insights Strategy Innovation Customer Success 52

Gainsight

JUNE 10, 2021

As the world began to open back up, we were excited to see our Pulse Everywhere conference evolve into a hybrid event. Their hard work of moving from proactive motions to predictive action has paid off and is proof of the value of visibility into the customer base. NPS responses grew, and ROI improved.

Software 52

Software Customer Success NPS Leadership 52

BirdEye

AUGUST 9, 2024

The company chooses to provide custom pricing to customers based on their requirements. Birdeye pricing varies based on the number of locations you manage, the duration of your contract, and other factors. The ROI, implementation time, and ease of setup are trending high for Birdeye products.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

SurveySensum

JULY 14, 2020

Irit Eizips is Chief Customer Officer and CEO at CSM Practice, a global customer success management consulting firm that specializes in the design and implementation of best of breed scalable customer success programs using an optimal combination of strategy, playbooks, and technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. You will very quickly begin to see a more informed customer base.

Training 52

Training Course Consulting Software 52

Currency Alliance

DECEMBER 7, 2021

I heard it once, two weeks ago at a loyalty conference in London. Most programs do a fairly good job focusing on frequent customers. Your key question for 2022 should be: “across each customer segment, how can I lower the cost of delivering the right mix of value to maximize ROI?”. Strive to be channel agnostic.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Help Scout

JUNE 5, 2019

But ultimately, the real benefit of customer-centric marketing is a more profitable company with sustainable growth. McKinsey found that “companies with a customer-centric, data-driven marketing and sales platform improve marketing ROI by 15-20% or more.” Customer centricity is good for your company’s growth.

Customer Centricity 40

Customer Centricity Strategy Marketing Leadership 40

Qualtrics

MARCH 1, 2021

This one’s especially useful if you run an ecommerce site, although it’s good practice for any business with a web presence (which these days is pretty much every business) to check in with customers on how their site is performing. Customer segmentation survey. Learn more about customer segmentation. Event feedback survey.

Survey 29

Survey Net Promoter Score NPS Employee Engagement 29

Currency Alliance

NOVEMBER 16, 2021

Relationships with suppliers, partners, dealing with customer issues, accounting, etc, needs to be proactively managed to optimize ROI. Managing a type of storefront where customers can shop for redemption options and pay with points can be a small or big business activity in its own right. Management.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Relationships with suppliers, partners, dealing with customer issues, accounting, etc, needs to be proactively managed to optimize ROI. Managing a type of storefront where customers can shop for redemption options and pay with points can be a small or big business activity in its own right. Management.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Grade.us

MAY 28, 2019

UberConference is free, cloud-based conferencing. Join conference calls without pins, with live chat, automated reminders, local numbers for each participant and screen sharing for attendees. Zoom is a sophisticated conferencing platform that's designed to handle conference calls, meetings, rooms and webinars. It just works.".

Tools 37

Tools Marketing Social Media Advertising 37

Currency Alliance

NOVEMBER 17, 2020

That type of cost-reduction and enhanced productivity from agile systems will allow insights from team members to be tested and deployed as fast as their customers are changing. And because of the high frequency, they could assemble thousands of collaborating brands that want to market to their customer base.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Driving the customer’s business transformation and operational excellence.

Customer Success 10

Customer Success Roadmap ROI Customers 10

RapportBoost

DECEMBER 10, 2018

So, you probably have to start for every customer who complains than 26 customers who don’t say anything and I know I have had it mentioned, as many as 96% of unhappy customers don’t say a word, they just leave. 100, it is uncovering that hidden customer base that we found to be super powerful for our client.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40