ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Video 52

ShepHyken

MARCH 29, 2017

Just last week I attended Social Media Marketing World in San Diego. So, what does a social media marketing conference have to do with customer service? It’s been said that customer service is the new marketing. It is proof that social customer care is something that companies cannot ignore.

Customer Care 48

Customer Care Social Media Conference Customer Service Training 48

ShepHyken

APRIL 3, 2017

Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media.

Social Media 76

Social Media Customer Service Hotels Hospitality 76

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. These are just a handful of the channels that keep your social team busy. This article is going to discuss 3 ways the addition of a private, online customer community can help boost your brand, provide some focus for your social team, and make life easier for your customers.

Social Media 40

Social Media Strategy Conference B2C 40

ShepHyken

MARCH 20, 2017

If the customer is willing to share their phone number with you, treat it with respect it deserves. As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion . Tnooz) Customer service has always been one of the most challenging areas of any service-based business.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customer Bliss

NOVEMBER 15, 2016

Her background is interesting as she is professionally an engineer, but found her way to the customer care space. She stayed within customer experience and remained focused there. Specialties: Frequent speaker at conferences and forums talking about sustainable energy strategies and customer service. Storytelling.

Chief Customer Officer 0

Chief Customer Officer Industry Social Media Conference 0

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. As point solutions turn to suites, Constellation Research predicts organizations that want to keep all the information about customers flowing in one place will most likely turn to platforms, suites and hubs for customer experience.

Conference 40

Conference Report Social Media Case Study 40

Natalie Petouhof

JUNE 12, 2015

Tweet Social Customer Care has become an expectation amongst consumers. Telling your community that you’re accessible on social channels delivers a strong message. Be proactive and get your organization to be proactive in their strategy around social customer care and marketing. See you there!

Customer Care 40

Customer Care Social Media Connections Marketing 40

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. How to Calculate Social Customer Care ROI.

ROI 45

ROI Social Media Airlines Customer Service 45

Call Experts

FEBRUARY 12, 2020

Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. Summer Conferences for Medical Professionals and Equipment Providers.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners. Don’t make me speak robot.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals?

Self Service 73

Self Service Customer Service Social Media Ecommerce 73

Kayako

NOVEMBER 21, 2018

For instance, Chick-Fil-A’s customer service is so noteworthy it spawned countless memes and is one of the keys to them generating more revenue per restaurant than any other fast food chain in the U.S. The brands mentioned above aren’t just shaping the customer service experience for their customers.

Culture 120

Culture Banking How To Customer Service 120

Lithium

DECEMBER 28, 2020

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. So how can your brand stand out in the areas your customers care about? Paid and organic social media are better together.

Engagement 52

Engagement Social Media ROI Multi-Channel 52

Experience Investigators by 360Connext

MAY 20, 2015

Customer experience is a new department , focus or strategy and leaders need a resource. Need a speaker for your corporate event or conference? Customer Journey Mapping. Customer journey mapping is often strictly defined, but it comes in many forms. The best athletes have coaches. The best CX leaders do, too.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Call Experts

JANUARY 23, 2019

Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. Scott Witte is the Director of Customer Care at Call Experts based in Charleston, South Carolina. Summer HR Conferences. Retailers have lost millions.

Omni-Channel 53

Omni-Channel Management Call Center Multi-Channel 53

Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Deep listening and insights lead the way this year. Download the report today to get the full story. Khoros Marketing Release Notes, October 2022. Analytics.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

SEPTEMBER 12, 2019

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. So how can your brand stand out in the areas your customers care about? Paid and organic social media are better together.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

SEPTEMBER 12, 2019

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. So how can your brand stand out in the areas your customers care about? Paid and organic social media are better together.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

AUGUST 2, 2018

More than 300 companies on four continents have created successful programs with his advice and guidance, and his work has been cited in more than 50 books on the subject of online community, social media, online commerce and knowledge management. He also led the creation of Lithium’s community management certification programs.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

More than 300 companies on four continents have created successful programs with his advice and guidance, and his work has been cited in more than 50 books on the subject of online community, social media, online commerce and knowledge management. He also led the creation of Lithium’s community management certification programs.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

More than 300 companies on four continents have created successful programs with his advice and guidance, and his work has been cited in more than 50 books on the subject of online community, social media, online commerce and knowledge management. He also led the creation of Lithium’s community management certification programs.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

More than 300 companies on four continents have created successful programs with his advice and guidance, and his work has been cited in more than 50 books on the subject of online community, social media, online commerce and knowledge management. He also led the creation of Lithium’s community management certification programs.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

JUNE 7, 2022

The partnership includes new TikTok API integrations, making it fast and easy for social media managers to manage their accounts and scale their content on TikTok—all without leaving the Khoros platform. Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Clarabridge

MAY 11, 2018

We did it – just like that, Clarabridge’s 10th Annual Customer Connections Conference (C3) has officially come to a close. After donning 80s garb and rocking out to The Legwarmers on Tuesday night, everyone came together one last time to discuss the exciting future of customer experience. Unable to attend this year’s conference?

Self Service 40

Self Service Social Media Healthcare Conference 40

Stella Connect

JUNE 5, 2017

This week, we’ve enjoyed meeting and sharing ideas with like-minded professionals at the ICMI conference in Orlando. But we’re also looking ahead to the next great industry event: this year’s CCW Conference & Expo , June 26–30 in Las Vegas. Conversocial makes social customer care look effortless. Conversocial.

Call Center 40

Call Center Contact Center Conference CRM 40

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 86

e-support Customer Centricity Apparel Leadership 86

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Customer Experience. Conferences. The best customer experience events you can still go to in 2018. Customer Spark and Executive Summit. Leave the conference better informed and up to date on the latest trends in CX. 24-25, Dallas, Texas.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

ClearAction

MAY 18, 2017

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), 3) Create synergy in your VoC portfolio.

ROI 54

ROI Feedback Survey Financial 54

Magellan Solutions

SEPTEMBER 8, 2021

Digital marketing comprises, but is not limited to, social media marketing, web optimization, content authoring, podcast production, and creative design. Data input, programming, customer care support , online development and design, data storage, app or software design, and cybersecurity outsourcing are just a few examples. .

Healthcare 52

Healthcare Call Center Resources Case Study 52