CX University

JULY 9, 2018

Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction. These two are more closely linked than sleeping pills with sleep, or ibuprofen with pain reduction (Moore and Humphrey, “The link between customer engagement and employee engagement”).

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Beyond Philosophy

NOVEMBER 6, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

Beyond Philosophy

NOVEMBER 10, 2014

The Value of Customer Experience, Quantified.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Beyond Philosophy

NOVEMBER 10, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Experience Investigators by 360Connext

JANUARY 23, 2015

Why not get better at how you’re serving customers there? After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community!

Customer Care 110

Customer Care Social Media Marketing Conference 110

Beyond Philosophy

OCTOBER 29, 2014

So yes, that…and make sure you end with bagpipes–really, really loud bagpipes.

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. There were sessions on co-creating with customers, social media, and customer journey mapping.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada.

Marketing 110

Marketing Conference Transportation Innovation 110

Beyond Philosophy

OCTOBER 28, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 120

Net Promoter Score Customer Experience CEM How To 120

Experience Investigators by 360Connext

MARCH 12, 2015

It’s where ideas like the importance of Net Neutrality and using neuroscience as a privacy hack are discussed in conference rooms and cocktail parties. My hope this year, as I travel with my partner-in-chaos Lisa Diomede , is to find the glimmers of what’s next for customer experience. Yes, there are parties.

Customer Experience 110

Customer Experience Fashion Social Media Conference 110

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. Gartner Digital Marketing Conference. When: July 4 to 5, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Experience Investigators by 360Connext

MARCH 18, 2015

It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. The mix of people at SXSW is unlike any other conference you can attend. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Interaction 110

Interaction Conference Innovation Fashion 110

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Think Customers

DECEMBER 14, 2015

When the New York Times published an article in August shining a spotlight on Amazon's bizarre company culture, it triggered a barrage of comments and articles about the importance of culture in engendering engagement. Personal accounts of 1 a.m. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Employee Engagement 40

Employee Engagement Culture Engagement Conference 40

Bold360

JANUARY 29, 2020

The Consumer Electronics Show (CES), which highlights what’s coming in the next wave of consumer electronics and technology and how it’s impacting customer experience (CX) trends happened in Las Vegas, and the National Retail Federation (NRF) show, which focuses on the future of retail, retail trends, and retail technology was in New York.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Experience Investigators by 360Connext

JUNE 29, 2015

Or maybe she works remotely and has a video conference with 4 people from all over the globe by 7 am. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Or maybe he’s a seasoned executive who is now feeling like he can’t quite keep up with the pace of the world.

Customer Journeys 110

Customer Journeys Social Media Exercises B2B 110

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Experience Investigators by 360Connext

JANUARY 5, 2015

It was a room of 12 people, with the founder sitting at the end of a big conference table. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. appeared first on Customer Experience Consulting. The day I presented the findings changed how I do business. And here’s why.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Calabrio is proud to recognise and support the strides our customers are making in more human-centric interactions.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Customer Engagement 34

Customer Engagement Engagement Employee Engagement Conference 34

Experience Investigators by 360Connext

MARCH 9, 2015

If you’re serious about becoming a customer experience professional, then the Customer Experience Professionals Association is the place for you. This community of CX pros from around the globe provides tons of resources, educational opportunities, conferences, and more.

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

FEBRUARY 24, 2022

Customer engagement is one of the most challenging aspects that marketers need to perfect to increase sales and build lasting relationships with their audiences. You will need to convince your customers to choose your brand over your competition and recommend your products to family and friends. Study The Customer Journey.

Customer Engagement 10

Customer Engagement Sales Engagement Innovation 10

Calabrio

MAY 10, 2019

You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. How to Measure and Build the Business Case for Customer Experience. If you’re planning to attend the conference to assess new technology to support your CX efforts, this is a must-see. Thursday, 23 May at 8:00 am.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Experience Matters

APRIL 7, 2015

1) Company Overview: Confirmit enables businesses to operationalize feedback and drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer (VoC), Employee Engagement and Market Research (MR) programs. Confirmit. Qualtrics.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Call Experts

DECEMBER 18, 2019

In such a scenario, if a human agent is available, we hand over the call to one of our trained Experts to deal with your customer’s grievances. . AI-powered automated phone lines are designed to assess the reasons and results of customer engagements effectively. 6 Key Benefits of Employee Call Off Lines. Data matters.

Tips 81

Tips Self Service Contact Center Call Center 81

Experience Investigators by 360Connext

MAY 20, 2015

Customer experience is a new department , focus or strategy and leaders need a resource. Need a speaker for your corporate event or conference? Customer Journey Mapping. Customer journey mapping is often strictly defined, but it comes in many forms. The best athletes have coaches. The best CX leaders do, too.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Verint

APRIL 27, 2017

Customer Contact East: Frost & Sullivan Executive MindXchange. Primary themes during the conference included: Digital Transformation Is Ushering in an Era of Unprecedented Change. Earlier this week Verint took part in the. in Fort Lauderdale, Florida. Verint’s own research has shown that:

Customer Engagement 41

Customer Engagement Engagement Strategy Conference 41

Beyond Philosophy

OCTOBER 24, 2014

If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

ROI 74

ROI Net Promoter Score CEM Conference 74

Beyond Philosophy

MARCH 5, 2015

Southwest Attacks Its Late Problem Head-on with Its Customers. Southwest Airlines is a great Customer-centric airline with excellent employee engagement.

Airlines 60

Airlines Examples Net Promoter Score CEM 60

Customer Guru

AUGUST 8, 2018

He has coauthored “Outside In: The Power of Putting Customers at the Center of Your Business” with Kerry Bodine. Harley is a world-renowned keynote speaker and has addressed major business conferences around the world. Ian is the CEO and Founder of Customer Experience Consultancy Ltd., Ian Golding Follow @ijgolding.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). About Calabrio Customer Connect. This year, C3 was held as a virtual event. About Calabrio.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25

Call Experts

DECEMBER 12, 2019

Most companies present special offers to customers during the holidays to help boost customer engagement and acquisition. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth!

Contact Center 69

Contact Center Call Center Customer Journeys Conference 69

Beyond Philosophy

MARCH 16, 2015

Blogs Customer Experience CEM CEO Conferences consumer behaviour Customer Analysis Customer Behaviour customer engagement Customer experience customer experience books customer experience management Customer Loyalty Customer Management Customer Mirrors customer research customer retention customer satisfaction Emotional Experience Emotional Signature (..)

CEM 60

CEM CRM Conference Employee Engagement 60

Verint

FEBRUARY 23, 2017

Verint recently took part in the Customer Response Summit in Las Vegas, a forum for customer experience and customer service executives. One of the primary themes of the conference was “Leaders Learning from Leaders.”. Verint’s contribution to this theme was an interactive general session called “Customer Engagement LIVE!”

Customer Engagement 28

Customer Engagement Engagement Conference Groups 28

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. So, what's on the "dessert" menu of Engage 18? The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community.

Conference 29

Conference Roadmap Employee Engagement Tips 29