Conference and Customer Experience Management

Conference

Customer Experience Management

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

JANUARY 27, 2011

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. If you are a customer experience or other customer-centric professional, this is one event you should consider attending. Lara Wise, Vice President, Customer Experience and Customer Care, tw telecom.

Conference

Conference Customer Experience Insurance Customer Centricity

9 Customer Experience Conferences that You shouldn’t miss in 2020

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited.

Conference

Conference Customer Experience Customer Journeys Omni-Channel

Join 97,000+

Insiders

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Webinars

Relevance, Reach, Return: How to Turn Marketing Trends From Hype to High-Impact

What Your Financial Statements Are Telling You—And How to Listen!

MORE WEBINARS

Trending Sources

SaaS Customer Experience Starts in the C-Suite

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide. In 2014, Annie was recognized as being one of the 50 most influential CMOs in social media.

Customer Experience

Customer Experience Chief Customer Officer B2B Conference

Webinars

Relevance, Reach, Return: How to Turn Marketing Trends From Hype to High-Impact

What Your Financial Statements Are Telling You—And How to Listen!

MORE WEBINARS

Now We Are Here…Let’s Get This Party Started

InMoment XI

APRIL 22, 2013

Today, the Maritz Restaurant Research Group is here at the Restaurant Leadership Conference in Scottsdale, Arizona. We are here to launch Capella Restaurant — the newest addition to Maritz’ proven end-to-end customer experience management system that captures the voice of the customer and acts on it.

Conference

Conference Leadership Customer Experience Management Groups

Now We Are Here…Let’s Get This Party Started

InMoment XI

APRIL 22, 2013

Conference

Conference Leadership Customer Experience Management Groups

Now We Are Here…Let’s Get This Party Started

InMoment XI

APRIL 22, 2013

Conference

Conference Leadership Customer Experience Management Groups

Customer Experience Management Prevents Process Silos

ClearAction

OCTOBER 21, 2017

Customer Experience Management Prevents Process Silos Lynn Hunsaker. Customer journey mapping is an eye-opener about process gaps — especially when it spans the end-to-end customer life cycle. It’s the job of customer experience management to drive smooth journeys and maximize value across the life cycle.

Customer Experience Management

Customer Experience Management Customer Experience Management Customer Journeys

Giving Thanks for the CX Accelerator Community

CX Accelerator

NOVEMBER 26, 2019

Ryan Freeland, a Design Strategist at MHI, shared that his team produced a mini-conference to teach their partners design thinking and work together to find solutions to the biggest challenges their organization faces. Some of the answers were so inspiring!

Contact Center

Contact Center Airlines Conference Travel

The Always Up-To-Date Guide To CX Events

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Customer Success Association’s Customer SuccessCon East. Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference.

Conference

Conference CEM Customer Experience Professionals Contact Center

3 Activities for Quick Wins in Customer Experience (& 3 More to Avoid)

Experience Investigators by 360Connext

AUGUST 3, 2021

But I get nervous when people ask me about customer experience shortcuts. Customer experience management can feel like a lot. Some CX leaders try to take on every part of the customer journey. They are designing customer feedback surveys and strategizing around the onboarding communications.

Customer Experience

Customer Experience Social Media Feedback Brands

4 Actions to Exceed Customer Expectations

Beyond Philosophy

NOVEMBER 24, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Expectations

Customer Expectations Net Promoter Score Customer Centricity CEM

CloudCherry Welcomes Customer Experience Expert Deborah Eastman as Director on Board

CloudCherry

DECEMBER 12, 2017

Disruptive Customer Experience Management platform CloudCherry has appointed Deborah Eastman, a thought leader in the Customer Experience space, as part of its board of directors. I’ve spent over a decade helping organizations learn to create a customer centric business.

Chief Customer Officer

Chief Customer Officer Customer Experience NPS Customer Centricity

Do You Harness the Power of Habit in Your Marketing Yet?

Beyond Philosophy

NOVEMBER 11, 2014

Watch out this space as in a subsequent blog we’ll give advice on the different ways to change a habit… Blogs CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience (..)

Net Promoter Score

Net Promoter Score Marketing CEM Social Media

Are You Deliberate with Your Customer Strategy or Just Taking a Chance?

Beyond Philosophy

NOVEMBER 6, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score

Net Promoter Score Strategy Customer Centricity CEM

The Daniel Group Announces Its Annual CX Client Conference

Daniel Group

SEPTEMBER 20, 2022

The Daniel Group will host its annual CX Client Conference on Oct. The keynote speaker for this two-day event will be Fred Reichheld, the creator of the Net Promoter system of management. The conference will focus on helping clients move their CX programs into the future. This year’s conference will be held on Oct.

Conference

Conference Groups Net Promoter Score NPS

It Takes Teamwork: Customer Experience Management and the Little Red Hen

Beyond Philosophy

AUGUST 16, 2016

There’s a nice metaphor here that can be applied to the development and execution of customer experience management programs, particularly the elements that are dependent upon skilled, user-friendly data development and management. Think of customer experience results as the cornbread.

Customer Experience Management

Customer Experience Management Customer Experience Management Consulting

9 Customer Experience Conferences that You shouldn’t miss in 2020

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited.

Conference

Conference Customer Experience Customer Journeys Omni-Channel

Watch A Great Emotional Ad That Is Critically Acclaimed

Beyond Philosophy

NOVEMBER 19, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score

Net Promoter Score Social Media Conference Customer Centricity

Giving Thanks for the CX Accelerator Community

CX Accelerator

NOVEMBER 26, 2019

Contact Center

Contact Center Airlines Conference Travel

Giving Thanks for the CX Accelerator Community

CX Accelerator

NOVEMBER 26, 2019

Contact Center

Contact Center Airlines Conference Travel

5 Facts to End the ROI Debate on Customer Experience

Beyond Philosophy

NOVEMBER 10, 2014

[link]. (..)

Net Promoter Score

Net Promoter Score ROI Customer Experience Insurance

The Customer Experience Management Cheat Sheet [INFOGRAPHIC]

Win the Customer

MARCH 20, 2015

In a recent conference call is asked an organization if they had a report of their key performance metrics related to service and customer experience […]. Call Center Customer Experience Customer Service Infographic Management'

Infographics

Infographics Customer Experience Management Customer Experience Management

4 Things We Can All Learn from a Retail Customer Experience

Beyond Philosophy

NOVEMBER 4, 2014

Blogs Customer Experience Retail Customer Experience CEM CEO Conferences consultants consumer behaviour Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Emotional Experience Manage

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

5 Tests to Reveal How Customer Centric Your Channel Strategy Is

Beyond Philosophy

NOVEMBER 18, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Centricity 129

Customer Centricity Omni-Channel Net Promoter Score Strategy 129

Customer Experience Conferences and Events to Attend in 2017

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. For more on CX: “ Customer Experience Definition — and How CX Differs from Customer Service”.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

5 Reasons Your KPIs Are Hurting Your Customer Experience

Beyond Philosophy

NOVEMBER 10, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Key Takeaways From the Kustomer NOW Conference

Kustomer

OCTOBER 22, 2020

Women are just great listeners,” said Caroline Nolan, Customer Experience Manager at Brooklinen. When you are in CX roles you are trying to walk in the customer’s shoes and pay attention to what their pains are and provide solutions,” said Drumond. People start to feel that it really connects us all in CX.

Conference 74

Conference Self Service Sports CRM 74

State of Business-to-Business Customer Experience Management

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? Trendy Customer Experience Management. Need for a Customer Experience Management Strategy Model.

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48

How to Balance Intuition in Customer Experience Management and Sales

PeopleMetrics

JULY 27, 2016

If you’ve been reading our blog, you know by now that customer experience management is an exercise in perspectives. Far away from the customer, it becomes easy to buy into intuition and personal perspective. Far away from the customer, it becomes easy to buy into intuition and personal perspective.

Customer Experience Management 48

Customer Experience Management Sales Customer Experience Management 48

5 Top Customer Service Articles for the Week of September 2, 2019

ShepHyken

SEPTEMBER 2, 2019

The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world. Focusing On Customer Experience Is No Longer Optional by Chris Cancialosi.

Customer Service 90

Customer Service Conference Employee Experience Customer Service Training 90

How to Make or Break Your Customer Experience

Beyond Philosophy

OCTOBER 28, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 120

Net Promoter Score Customer Experience CEM How To 120

Why Random Sampling Alone is Not Enough to Ensure Contact Center Quality

Calabrio

AUGUST 12, 2016

With analytics, evaluators can pinpoint which agent interactions are resulting in repeat calls, focus in on what is prompting the customer to call back, and coach the agent on how to better serve that person in the future; which results in a better customer experience. Managing Escalations. Register now !

Contact Center 113

Contact Center Analytics Conference Policies 113

The CX Champions

CloudCherry

NOVEMBER 11, 2019

Moving on to the Influencer Champs, our 1 st Place CX Influencer is…deep breath… JENNY DEMPSEY , Customer Experience Manager at NumberBarn. Jenny is what CloudCherry’s first CX Champ- Nate Brown- calls, “exactly the type of ambassador that the Customer Experience space needs.

Conference 150

Conference Connections Customer Experience Leadership 150

How to Find and Build Your Customer Support Team

Kayako

JULY 14, 2016

For customer support, join and start searching within these top groups: Customer Support Innovation Group. Customer Service Champions (the largest group). Customer Experience Management. Making Excellent Customer Service the Standard. Customer Support Professionals. Customer Service Handling.

How To 120

How To e-support Conference Groups 120

5 Top Customer Service Articles for the Week of October 7, 2019

ShepHyken

OCTOBER 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. The One Customer Experience Management Tool That Every CX Leader Must Use by Denise Lee Yohn. The fear is that companies are doing away with the human experience – and that fear has merit.

Customer Service 118

Customer Service Infographics Customer Centricity Social Media 118

Has Your CX Lost The Human Touch?

PeopleMetrics

JUNE 26, 2019

Yet despite these technological advancements, it appears that many of those charged with leading these initiatives are too focused on polished, buzzword - laden tools , and are in turn losing focus of why these programs exist in the first place – t o enhance the c ustomer experience. Why are we measuring engagement but not resolution?

Chatbots 115

Chatbots Self Service Net Promoter Score CEM 115

How is Your Business Dealing with the Paradox of Choice?

Beyond Philosophy

NOVEMBER 4, 2014

Blogs Customer Emotions Customer Experience CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Pro

CEM 113

CEM Conference Customer Centricity Consumers 113

Empathy Leads – Customer Experience Follows

Horizon CX

DECEMBER 29, 2014

customers and publishing and speaking at conferences, getting into the field of. laboratory automation and robotics and selling systems, managing training and teaching. landing in the role of Customer Experience Manager. That last role of Customer Experience Manager is significant.

Customer Experience 100

Customer Experience Customer Centricity Conference B2B 100

Empathy Leads - Customer Experience Follows

Horizon CX

DECEMBER 29, 2014

That last role of Customer Experience Manager is significant for me because it’s the profession I believe I was destined to be in and working toward along my entire career path.

Customer Experience 100

Customer Experience Customer Centricity Conference B2B 100

eBay & PayPal’s Split is Good for Customers

Beyond Philosophy

OCTOBER 8, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

4 Ways to Gain Customers’ Trust in Data Security

Beyond Philosophy

OCTOBER 14, 2014

View our books on Customer Experience here.

Net Promoter Score 102

Net Promoter Score Data CEM Customer Retention 102

Now Available: The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series

COPC

APRIL 3, 2018

and Execs In The Know, reports based on the survey findings are released at Execs In The Know national leadership conferences, held twice a year in early fall and late winter. The post Now Available: The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series appeared first on COPC Inc.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Chatbots 40

Don’t Disappoint your Customers this Holiday Season

Beyond Philosophy

DECEMBER 23, 2014

Blogs Customer Emotions Customer Experience CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Pro

CEM 98

CEM eBook Social Media Customer Centricity 98

Should You Stay or Should You Go? Reading the Signs and Leading CX Buy-In at Your Organization

CX Accelerator

SEPTEMBER 16, 2022

Have you discovered a small portion of the company that doesn’t respect customer research, or is this more widespread? Once you have a general understanding of how this organization practices Customer Experience Management and Design - you can start to make decisions. Take inventory. Back to CX Accelerator Blog

Study 208

Study Case Study Consulting Culture 208

Customer Experience Conference Next Week: NetPromoter

9 Customer Experience Conferences that You shouldn’t miss in 2020

Webinars

Trending Sources

SaaS Customer Experience Starts in the C-Suite

Webinars

Now We Are Here…Let’s Get This Party Started

Now We Are Here…Let’s Get This Party Started

Now We Are Here…Let’s Get This Party Started

Customer Experience Management Prevents Process Silos

Giving Thanks for the CX Accelerator Community

The Always Up-To-Date Guide To CX Events

3 Activities for Quick Wins in Customer Experience (& 3 More to Avoid)

4 Actions to Exceed Customer Expectations

CloudCherry Welcomes Customer Experience Expert Deborah Eastman as Director on Board

Do You Harness the Power of Habit in Your Marketing Yet?

Are You Deliberate with Your Customer Strategy or Just Taking a Chance?

The Daniel Group Announces Its Annual CX Client Conference

It Takes Teamwork: Customer Experience Management and the Little Red Hen

9 Customer Experience Conferences that You shouldn’t miss in 2020

Watch A Great Emotional Ad That Is Critically Acclaimed

Giving Thanks for the CX Accelerator Community

Giving Thanks for the CX Accelerator Community

5 Facts to End the ROI Debate on Customer Experience

The Customer Experience Management Cheat Sheet [INFOGRAPHIC]

4 Things We Can All Learn from a Retail Customer Experience

5 Tests to Reveal How Customer Centric Your Channel Strategy Is

Customer Experience Conferences and Events to Attend in 2017

5 Reasons Your KPIs Are Hurting Your Customer Experience

Key Takeaways From the Kustomer NOW Conference

State of Business-to-Business Customer Experience Management

How to Balance Intuition in Customer Experience Management and Sales

5 Top Customer Service Articles for the Week of September 2, 2019

How to Make or Break Your Customer Experience

Why Random Sampling Alone is Not Enough to Ensure Contact Center Quality

The CX Champions

How to Find and Build Your Customer Support Team

5 Top Customer Service Articles for the Week of October 7, 2019

Has Your CX Lost The Human Touch?

How is Your Business Dealing with the Paradox of Choice?

Empathy Leads – Customer Experience Follows

Empathy Leads - Customer Experience Follows

eBay & PayPal’s Split is Good for Customers

4 Ways to Gain Customers’ Trust in Data Security

Now Available: The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series

Don’t Disappoint your Customers this Holiday Season

Should You Stay or Should You Go? Reading the Signs and Leading CX Buy-In at Your Organization

Stay Connected