Beyond Philosophy

NOVEMBER 10, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Beyond Philosophy

NOVEMBER 19, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 125

Net Promoter Score Social Media Conference Customer Centricity 125

Daniel Group

SEPTEMBER 20, 2022

The Daniel Group will host its annual CX Client Conference on Oct. The keynote speaker for this two-day event will be Fred Reichheld, the creator of the Net Promoter system of management. The conference will focus on helping clients move their CX programs into the future. This year’s conference will be held on Oct.

Conference 52

Conference Groups Net Promoter Score NPS 52

Beyond Philosophy

OCTOBER 29, 2014

By managing loss aversion, a charge card managed to increase its fees by more than $300 and still retain most of its customers. By focusing their communication on what their customer truly valued (even though some of the customers were not consciously aware of what it was they valued).

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

CSM Magazine

MAY 30, 2016

The reasons to embrace Customer Experience Management can be various, but the common truth is that businesses now find it hard to resist jumping on the bandwagon too as the age of the customer is finally and irrevocably here. But should you actually hire CX managers from the start? Most probably not.

Customer Experience Management 40

Customer Experience Management Management Customer Experience Customer Journeys 40

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. For more on CX: “ Customer Experience Definition — and How CX Differs from Customer Service”. Forrester CXNYC.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Beyond Philosophy

OCTOBER 28, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 120

Net Promoter Score Customer Experience CEM How To 120

Kustomer

OCTOBER 22, 2020

Having a customer service team that can cater to all of these modern consumers is imperative for success. “I I can’t think of a reason why it would not be better to have a diverse team,” said Liz Keys, Product Manager at Stella Connect. People start to feel that it really connects us all in CX.

Conference 74

Conference Self Service Sports CRM 74

CloudCherry

NOVEMBER 11, 2019

According to Sandy Michaels- Manager of Member Advocacy at Clearview, “Janet exemplifies top-notch service daily. She encourages her staff to not only provide great service and experiences for their members, but more importantly, to make personal connections with them.”.

Conference 150

Conference Connections Customer Experience Leadership 150

Kayako

JULY 14, 2016

Finding and building a customer support team can be daunting. Many customer support managers and directors are busy supervising or providing customer support themselves, making it hard to find the time (and it does take a lot of time) to recruit. Customer Service Champions (the largest group).

How To 120

How To e-support Conference Groups 120

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. This helps build relationships between the company and its customers.

Social Media 98

Social Media Management Multi-Channel Analytics 98

ShepHyken

SEPTEMBER 2, 2019

The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world. Focusing On Customer Experience Is No Longer Optional by Chris Cancialosi.

Customer Service 88

Customer Service Conference Employee Experience Customer Service Training 88

CX Accelerator

SEPTEMBER 16, 2022

So, CX Leader, the truth is, if these symptoms exist in your work and you find yourself frustrated by a lack of support for CX, it’s up to you to either make a change (more on that later), or learn to manage up, down, and across your organization to gain that buy-in. Take inventory. How much social equity do you have within the organization?

Study 208

Study Case Study Consulting Culture 208

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas. Annette Franz. Arie Goldshlager.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Beyond Philosophy

JUNE 13, 2024

More than one thing happens in a customer experience , from individual heuristics (i.e., Unfortunately, many customer experience managers focus only one thing at a time, ignoring all the rest. However, a more holistic view helps you design an experience to achieve the desired results. Click here.

Customer Experience 117

Customer Experience Insurance Conference Exercises 117

Calabrio

AUGUST 12, 2016

With analytics, evaluators can pinpoint which agent interactions are resulting in repeat calls, focus in on what is prompting the customer to call back, and coach the agent on how to better serve that person in the future; which results in a better customer experience. Managing Escalations. Register now !

Contact Center 113

Contact Center Analytics Conference Policies 113

COPC

APRIL 3, 2018

and Execs In The Know, reports based on the survey findings are released at Execs In The Know national leadership conferences, held twice a year in early fall and late winter. The post Now Available: The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series appeared first on COPC Inc.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Chatbots 40

Beyond Philosophy

NOVEMBER 4, 2014

Blogs Customer Emotions Customer Experience CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Pro

CEM 113

CEM Conference Customer Centricity Consumers 113

Beyond Philosophy

OCTOBER 14, 2014

Blogs CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Program customer experiences Customer

Net Promoter Score 102

Net Promoter Score Data CEM Customer Retention 102