InteractionMetrics

SEPTEMBER 9, 2024

Ask them how they allocate their budget, and they’ll list ads, social media, and conference costs. But if you ask them what their customer service strategy is, you’ll probably get blank stares. Here are two realities worth pondering: Every company communicates something about itself through customer service.

Customer Service Strategies 52

Customer Service Strategies Strategy Brands Customer Service 52

ShepHyken

JULY 20, 2022

This was my big takeaway as I listened to supermodel, talk show host, producer, writer, actress, and entrepreneur Tyra Banks share her life story at CCW (Contact Center Week), the industry’s largest conference and trade show of its kind. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Competitive Advantage 145

Competitive Advantage Banking Fashion Contact Center 145

ShepHyken

SEPTEMBER 11, 2019

I met Rodney at a conference where I was speaking about customer service. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Competitive Advantage 133

Competitive Advantage Conference Customer Service Training Course 133

ShepHyken

SEPTEMBER 19, 2018

We do an exercise in our customer service workshops. We ask the audience members to confer with their colleagues to answer the following question: “What are the most common complaints that you hear?”. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Hotels 24

Hotels Exercises Conference Customer Service Training 24

ShepHyken

JANUARY 24, 2018

If you’ve ever been to a hotel for a conference, they are the people who set up the audio/visual support, the staging, lighting, rigging, and more. Prior to the “departure meeting”, the director of event technologies is briefed on some of the highlights of the client’s conference, which are brought up during the discussion.

Hotels 104

Hotels Conference Meeting Fashion 104

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Colin has written seven bestselling books on Customer-driven growth. Aimee Lucas. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Colin has written seven bestselling books on Customer-driven growth. Aimee Lucas. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130