CloudCherry

AUGUST 26, 2019

A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. The survey questions were asked regarding where organizations stood on four core CX capabilities: business case development for CX, customer success management, CX measurement, and insights development.

B2B 199

B2B Conference Metrics B2C 199

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Customers Rock!

OCTOBER 4, 2010

Later in October, I am speaking in Orlando at the Customers 1st Conference , which is now co-located with two other customer-focused events at the Walt Disney World Dolphin hotel, October 25-27. Let me know if you plan to come; it should be very helpful for those of you in customer service! Customers Rock!

Social Media 146

Social Media Conference Hotels Loyalty 146

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. HORSHAM, PA (June 7, 2019) — Astea International Inc.,

Conference 50

Conference Hotels Leadership Financial 50

Alida

JUNE 30, 2017

Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California. Reinvent the brand-customer relationship. To remain ahead in the luxury market, Cadillac is putting customers in the driver’s seat and accelerating its efforts to improve the end-to-end experience.

Automotive 138

Automotive Industry How To Customer relationships 138

Alliance by IFS

MARCH 26, 2019

a leading global provider of field service management and mobility solutions , today announced that they will be presenting at the 4th Annual Field Service Summit UK 2019 conference on Wednesday, April 3, 2019 in Coventry, UK. To see which 2019 field service conferences we are sponsoring, visit Astea.com/resources/events/.

Conference 92

Conference Customer Satisfaction Management Communication 92

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

Conference 50

Conference Financial Customer Satisfaction Meeting 50

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

Conference 50

Conference Financial Customer Satisfaction Meeting 50

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Storyminers

JULY 2, 2020

If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. If I’m following or speaking before someone else, I’ll read up on that person or talk to them so we can come up with segues and carry a theme through a conference. Here are a few tools I’m currently reviewing: Sli.do.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

Strativity

FEBRUARY 11, 2015

Customer Relationship Status: “It’s Complicated!” Despite the plethora of “We Love Our Customers” mugs and t-shirts, only 14% of relationships between customers and organizati?ons However, of those surveyed, 58% report that their relationships are “enhancing and improving.”. . .

Customer relationships 40

Customer relationships Conference Study Employee Engagement 40

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52

Optimove

FEBRUARY 15, 2024

As a top customer relationship marketing authority, and a Senior Fellow at the Wharton School, Hoyne will share valuable insights and practical tips with top marketers during the conference. The post All About Connect: Optimove’s User Conference, March 20-21, 2024, in London appeared first on Optimove.

Conference 52

Conference Connections Case Study B2C 52

Lumoa

JANUARY 2, 2023

These surveys provide valuable insights into how well a company’s products or services meet customers’ expectations and can be used to improve customer experience, drive product innovation, and build better customer relationships. Asking your customers to give feedback also shows that you value their opinion.

Net Promoter Score 195

Net Promoter Score NPS Effort Score Survey 195

Beyond Philosophy

JUNE 15, 2023

Other emotional connections are necessary for healthy relationships, too. With customers, our emotional research indicates that happiness and pleasure combined with trust is a winning combination for customer relationships. Many emotions are necessary for a relationship, with faith at the base of it all.

Brands 145

Brands Banking Insurance Conference 145

Vonage

SEPTEMBER 3, 2015

He claims , “The social revolution is a trust revolution,” because treating your customers like you treat your friends can only improve the customer relationship. The advance of social media goes beyond customer service at a practical level and looks set to transform the way software is developed.

Customer Service 120

Customer Service Social Media Hotels Conference 120

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

ENGAGE.cx

SEPTEMBER 18, 2015

One of the buzzy topics at VentureBeat’s GrowthBeat conference in San Francisco last month was figuring out how to integrate all of a company’s different views of a customer. it can be incredibly difficult for any company to get a single, cohesive view of the customer from this myriad of physical and digital touch points.

Omni-Channel 40

Omni-Channel Customer relationships Customer Journeys Call Center 40

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. Conference, Las Vegas.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

Beyond Philosophy

JULY 14, 2015

Sometimes we have a relationship we think is good, but it really isn’t. It’s true in friendships, marriages, and yes, even business relationships. There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think.

Customer relationships 60

Customer relationships Net Promoter Score Effort Score Customer Centricity 60

Kayako

MAY 12, 2016

Flavio’s great customer service tips are insightful, and he often writes about how call centers can up their game and create amazing customer experiences. Named one of Mind Touch’s top 100 customer success influencers of 2016 , you can find Sarah on Medium and Twitter. Elevate Summit doubles up as a conference, and meetup.

Conference 120

Conference Call Center Video Tips 120

Totango

NOVEMBER 26, 2024

It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth. A sentiment that was heard over and over again on the conference floor.

Tips 62

Tips Conference Financial Tools 62

Wired and Dangerous

APRIL 15, 2020

Our days are filled with conference calls and video conferences since we are all “social distancing”. In times like these it is critical that we find ways to communicate how important our employees and customers are to our business. We wish all our readers the best. Stay safe and healthy!

Communication 103

Communication Conference Video Interaction 103

BlueOcean

MARCH 1, 2017

They provide innovative call center outsourcing services that provide practical solutions to real problems, enhancing the relationships that clients have with their customers. Blue Ocean Contact Centers is driven to strengthen and enhance these customer relationships and build lifetime loyalty leading to increased profitability.

Contact Center 120

Contact Center Sales Customer Service Call Center 120

ChurnZero

NOVEMBER 26, 2024

Utilize data-driven insights and customer feedback to develop innovative solutions and drive product improvements. Develop and execute strategic success management plans to foster long-term customer relationships. Leverage analytics and customer success metrics to track product usage, adoption rates, and customer engagement.

Customer Success 52

Customer Success How To Insurance Culture 52

Lumoa

AUGUST 23, 2021

Those who can see the complete picture by using effective CX programs—combining systems, data, capabilities, and processes—will be better able to anticipate customer needs and build stronger, more complete customer relationships. You may also want to recreate or update your brand personas.

Customer Experience 221

Customer Experience Social Media Video Customers 221

ShepHyken

JULY 5, 2017

Companies who can personalize their experiences win over customers. I recently attended the Internet Retailers Conference and Expo (IRCE) in Chicago and listened to a number of keynote and breakout presenters talk about how personalization is becoming one of the major differentiators. The fifth P stand for Personalization.

Marketing 103

Marketing Customer Relationship Management Conference Customer Service Training 103

Comm100

JUNE 30, 2016

.” With a 4 ½ out of 5 star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features and active feedback that can help students obtain top-notch customer relationship management skills. Customer Service by Vision2Learn. Cost: Free. Duration: 9 or 11 weeks. Cost: $199+.

Customer Service Training 186

Customer Service Training Course Training Customer Service 186

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. These sessions and more will provide a practical framework for measuring the organization and functional ROI of your efforts in customer relationship intelligence.

ROI 100

ROI Innovation Effort Score Customer relationships 100

Oracle

DECEMBER 24, 2018

Omnichannel: the key to building customer relationships. “Propinquity: the greater the physical or psychological proximity between people, the greater chance that they will form friendships or romantic relationships. . ” – Scott Harrison, Founder & CEO, charity:water, at the INBOUND 2018 conference.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

ShepHyken

JUNE 22, 2016

Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). It had to do with improvisational acting.

Meeting 85

Meeting Wireless CRM Conference 85

Blake Morgan

FEBRUARY 22, 2023

Do you need a speaker for your next event, conference, or meeting? Look no further than a customer experience keynote speaker like Blake Morgan to share a motivating and engaging message about how and why to make customers central to every business decision. Modern customers demand great experiences.

Customer Experience 105

Customer Experience Customer Centricity Case Study Contact Center 105

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer engagement is critical to your success. This podcast is sponsored by Verint. Register at www.Verint.com/engage.

Customer Experience 103

Customer Experience Consulting Conference Groups 103

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals.

Conference 52

Conference Self Service Social Media Contact Center 52

Customer Bliss

APRIL 25, 2019

He understands that this is a concept that can be applied internally to how people interact with one another and most importantly, customers. For instance, he shares, if someone sees an empty cup in the conference room, they should pick it up and take it to the kitchen, don’t let someone else do it.

Chief Customer Officer 170

Chief Customer Officer Customer Success B2B Consulting 170