ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. Customer Success Around the Web.

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Conference Leadership Industry B2B 95

Totango

JULY 23, 2021

Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room. When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used.

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Customer Success Chief Customer Officer How To Sports 127

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

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Conference Customer Success Chief Customer Officer Return on Investment 72

Gainsight

JANUARY 10, 2022

Past: Customer Success Started as a Community. The word “community” captures how the Customer Success movement got started. Customer Success Managers” were cropping up in dozens of SaaS companies, but they often felt isolated. Well, community has a special meaning here at Gainsight.

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Customer Success Chief Customer Officer Hotels Conference 27

Vonage

APRIL 12, 2018

For Gainsight CEO Nick “Block Chainz” Mehta, Customer Success isn’t just business; it’s personal. This year’s conference welcomed more than 5,000 attendees from 1,000+ companies for 240+ sessions. This year’s conference welcomed more than 5,000 attendees from 1,000+ companies for 240+ sessions.

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Customer Success Contact Center Conference Sports 120

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

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Interaction Customer Success Conference Industry 110

CloudCherry

AUGUST 26, 2019

A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. The survey questions were asked regarding where organizations stood on four core CX capabilities: business case development for CX, customer success management, CX measurement, and insights development.

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B2B Conference Metrics B2C 199

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. As you grow and as your customers mature, so too should your segmentation. Very few products are built from a customer success perspective.

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Customer Success Strategy Chief Customer Officer NPS 123

ChurnZero

OCTOBER 13, 2020

Don’t know about all of you, but we are still on a conference high from an amazing first ever BIG RYG virtual conference last week. Featuring speakers from the likes of G2, Mailchimp, and Pendo, we tackled some of the most pressing issues in Customer Success today. List critical success factors 5.

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Customer Success Conference Customers Measurement 98

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. What’s BIG RYG?

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Customer Success Conference Leadership Omni-Channel 98

ChurnZero

MAY 11, 2021

The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . Here’s a roundup of our top five takeaways for Customer Success professionals from TSIA Interact 2021. . . Customer Success Around the Web.

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Interaction Net Promoter Score Customer Success Conference 98

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.

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Innovation Customer Success Customer Journeys How To 103

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

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Communication Chief Customer Officer Customer Care Leadership 222

Education Services Group

MAY 20, 2022

I lock my laptop and go into a conference room to answer. I see a lot of chasing in Customer Success: chasing metrics that our data doesn’t support, chasing insight, chasing answers to the reason customers churn, and chasing a haven of exemplary plays and processes to mitigate risk and drive value. Justin…don’t be mad.

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Customer Success Net Promoter Score Customers Metrics 98

ChurnZero

FEBRUARY 11, 2022

6 Ways to Capitalize on the C-Suite’s Attention on Customer Success. As a customer success leader, you’re likely familiar with the struggles of gaining executive buy-in and advocating for the criticality of customer success to the larger organization. How to play offense as a customer success leader.

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Customer Success Chief Customer Officer Conference Customers 98

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

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Chief Customer Officer Customer Success Leadership Consulting 98

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Customer Success Association’s Customer SuccessCon East. Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference.

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Conference CEM Customer Experience Professionals Contact Center 120

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We’re in the running for Client Success Team of the Year. As a Customer Success company, this award couldn’t be closer to our hearts. this October.

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Customer Success Roadmap Conference Feedback 98

Gainsight

NOVEMBER 30, 2020

[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights. The face of every Gainster past and present who has played a role in making the Customer Success movement a reality. Is Customer Success really a thing?

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Customer Success Course Conference Software 101

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Since you might not have gotten the chance to carve out two full days from your schedule to listen in on the sessions, here’s our recap of the top ten Customer Success takeaways from the event. . .

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Net Promoter Score Customer Success Conference NPS 90

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Additional Headcount Considerations.

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Customer Success Self Service Case Study Customer Retention 91

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Are your compensation plans setting your business up for longer-term success or subscription contraction? . Customer Success begins in Sales and needs to be part of your funnel.

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Customer Success Conference B2B Sales 95

CSM Practice

MAY 13, 2020

As a response to help companies mitigate the impact of COVID-19 on Customer Success organizations around the globe. CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. Sales and Customer Success.

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Customer Success Survey Conference Customer Retention 83

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

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Sales Customer Success Conference Customers 98

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! By providing real-time, in-app guidance, you can create a seamless and intuitive customer journey that can be managed across all customer-facing departments.

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Communication Customer Success Conference Customer Journeys 89

Totango

FEBRUARY 14, 2022

Chapman’s original research on this topic was intended for use in romantic relationships, it has since been expanded to apply to any type of relationship – including between an organization and its customers. So, in honor of Valentine’s Day, let’s take a look at how you can apply the five love languages to customer success. .

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Customer Success How To Gamification Social Media 91

ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. We pulled together the top ten Customer Success takeaways to share with you here. . Walk In Your Customers Shoes. Customer Success Around the Web.

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Customer Success Customer Retention Customer Centricity Tips 92

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. Actionable ways to bridge the gap between customer success and marketing. Conferences and Webinars. Webinar: How We Became a Customer-Obsessed Company. Digital Marketing.

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Customer Retention Customer Success Marketing Case Study 81

Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

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Customer Success Customer Journeys Guidelines Customers 85

ChurnZero

SEPTEMBER 22, 2020

Being a phenomenal Customer Success Manager doesn’t just come naturally. Always staying abreast of the latest trends and developments is essential to your long -t erm success. . Be the Sherlock Holmes of Customer Success: Uncovering Hidden Points of Contact (with DocSend ) . We’ve all been there.

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Customer Success Management Conference Metrics 93

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Conference Europe. Design Leadership Conference. Customer Experience Strategies Summit. Where am I speaking ? CXPA’s 2016 European Insight Exchange. March 31, 2016.

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CEM Conference Customer Experience Professionals Contact Center 120

GetFeedback

DECEMBER 26, 2018

Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Customer onboarding. Conference and event feedback. Overall customer health and sentiment. General customer experience. This kind of insight can prove the success of initiatives.

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Customer Satisfaction Measurement How To Net Promoter Score 286

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. One way to solve this challenge is to use customer surveys which can allow you to normalize all the feedback to determine the next best course of action.

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Conference Industry Metrics Effort Score 66

ChurnZero

APRIL 22, 2022

Is your Customer Success (CS) team stuck in a copy-paste-repeat cycle ? While the human aspect of CS will never fully disappear, automation can free your team of repetitive processes and customer engagements. Create a dedicated space for collaboration and learning with Success Centers.

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Customer Success Knowledge Base Multi-Channel Touchpoint 98

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. Chief Customer Officer USA. DesignThinker’s Academy Design Thinking Conference. Gartner’s Customer 360 Summit.

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CEM Conference Chief Customer Officer Customer Experience Professionals 120

ChurnZero

MAY 20, 2022

In our webinar, The CSM journey: How to carve your Customer Success career path , Peter Armaly, vice president of Customer Success at ESG , explores specialized career paths in CS, the skills expected of CS professionals, and why you should be more serious than ever about taking charge of your own career.

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Customer Success How To Banking Leadership 98

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

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Customer Success eBook Loyalty Conference 80