Totango

JULY 23, 2021

Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room. When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used.

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Customer Success Chief Customer Officer How To Sports 127

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Vonage

APRIL 12, 2018

For Gainsight CEO Nick “Block Chainz” Mehta, Customer Success isn’t just business; it’s personal. This year’s conference welcomed more than 5,000 attendees from 1,000+ companies for 240+ sessions. This year’s conference welcomed more than 5,000 attendees from 1,000+ companies for 240+ sessions.

Customer Success 120

Customer Success Contact Center Conference Sports 120

CloudCherry

AUGUST 26, 2019

But a B2B CX initiative also requires transformational changes to your entire business operation, not just new technologies. A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. Forrester’s Snapshot of B2B CX Programs.

B2B 199

B2B Conference Metrics B2C 199

ChurnZero

MAY 10, 2019

Top 10 Customer Success Takeaways from TSW 2019. Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing.

Customer Success 74

Customer Success Technology Conference Competitive Advantage 74

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 110

Interaction Customer Success Conference Industry 110

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.

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Innovation Customer Success Customer Journeys How To 103

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . Only 27.2%

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. As you grow and as your customers mature, so too should your segmentation. Very few products are built from a customer success perspective.

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Customer Success Strategy Chief Customer Officer NPS 123

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

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Communication Chief Customer Officer Customer Care Leadership 222

ChurnZero

OCTOBER 13, 2020

Don’t know about all of you, but we are still on a conference high from an amazing first ever BIG RYG virtual conference last week. Featuring speakers from the likes of G2, Mailchimp, and Pendo, we tackled some of the most pressing issues in Customer Success today. List critical success factors 5.

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Customer Success Conference Customers Measurement 98

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. This summit discusses the importance and innovations of customer success. Customer Contact West.

Conference 52

Conference Customer Success Case Study Innovation 52

Totango

NOVEMBER 22, 2017

So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

Customer Success 85

Customer Success Conference Customer Centricity Customer Engagement 85

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

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Chief Customer Officer Customer Success Leadership Consulting 98

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. Chief Customer Officer USA. DesignThinker’s Academy Design Thinking Conference. Gartner’s Customer 360 Summit.

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CEM Conference Chief Customer Officer Customer Experience Professionals 120

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience.

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Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

BlueOcean

MARCH 7, 2024

The relationship between our organization and Blue Ocean is so special and unique,” said the Senior Director of Customer Success & Product Delivery at the client. As a result of these efforts, Blue Ocean has significantly improved their service levels and simultaneously realized thousands of dollars in cost savings for the client.

Sales 177

Sales Customer Service Sports Contact Center 177

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

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Customer Success eBook Loyalty Conference 80

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

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Sales Customer Success Conference Customers 98

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. The Customer Success industry is changing because of computer science trends like AI, machine learning , and augmented reality. Now it is influencing the way we communicate with companies.

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Omni-Channel Customer Success Technology Social Media 52

PK

JUNE 3, 2020

Years ago, I sat in a conference room on the campus of a global technology company. The post Foundation for customer success appeared first on PK. The distance from one end of the room to the other was so great […].

Customer Success 59

Customer Success Conference Customers Technology 59

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”?

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Resources Customer Success Customers Customer Retention 80

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. 1: Is NPS a Customer Success metric? Here’s why.

Customer Success 98

Customer Success NPS Net Promoter Score Metrics 98

BlueOcean

MARCH 7, 2024

The relationship between our organization and Blue Ocean is so special and unique,” said the Senior Director of Customer Success & Product Delivery at the client. As a result of these efforts, Blue Ocean has significantly improved their service levels and simultaneously realized thousands of dollars in cost savings for the client.

Sales 156

Sales Customer Service Sports Contact Center 156

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. 1: Is NPS a Customer Success metric? Here’s why.

Customer Success 97

Customer Success NPS Net Promoter Score Metrics 97

Totango

JUNE 6, 2018

Customer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. That’s where Customer Success comes in. Customer Data into Action. That’s Totango’s mission.

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Customer Success Conference Trends Measurement 48

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. Register for SaaStr Annual 2021 here.

Conference 52

Conference Leadership Industry B2B 52

ChurnZero

APRIL 7, 2021

Being able to help arm your Sales team with positive customer testimonials, is pure gold. Due to COVID, field Sales meetings and in-person conference exhibit halls are no longer taking place, that means that 100% of software buying is all being done online, and why software review sites have seen an uptick in traffic over the last year.

Customer Success 81

Customer Success B2B Effort Score Software 81

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 73

Customer Success How To Net Promoter Score Financial 73

CustomerSuccessBox

DECEMBER 6, 2021

With the rising prominence of Customer Success, you need to be in power with the industry. Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. SaaStock is the best conference in Europe for SaaS founders and Executives. CS 100 Summit.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies.

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Self Service Customer Service Customer Experience Groups 123

AskNicely

JANUARY 17, 2017

Coming soon: We’re making it even easier to integrate with your existing technology with over 20 new Zap templates. Make sure sharing customer success stories isn’t limited to one department, make it available to the whole team. Want to join our customer input group and help test the latest features with us? Let us know.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

Coming soon: We’re making it even easier to integrate with your existing technology with over 20 new Zap templates. Make sure sharing customer success stories isn’t limited to one department, make it available to the whole team. Want to join our customer input group and help test the latest features with us? Let us know.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

Totango

AUGUST 23, 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. What will customer-centric organizations do?

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Customer Centricity Customer Success e-support Conference 66

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. If you are a ChurnZero customer, there will also be a half-day customer-only training / event the day before on October 7, 2020. How are we doing this conference?

Conference 17

Conference Chief Customer Officer NPS Customer Success 17

Totango

NOVEMBER 26, 2024

It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth. A sentiment that was heard over and over again on the conference floor.

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Tips Conference Financial Tools 62

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference.

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Conference Industry Strategy Innovation 52