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A Deep Dive into Conversational Intelligence

InMoment XI

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 195
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2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. and Harvard Business Publishing, were honored at the conferences 2014. Confirmit.

Groups 120
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Delightful Tools: Our Secrets to Working Remotely During COVID-19

ProProfs Chat

In case you are someone with lots of paper-work taking place, the best way to deal with document e-signing is with the help of Right Signature. Awesome Screenshots supports multiple editing options that allows us to focus on areas that need to be highlighted. They can take up support calls no matter where they are.

Tools 100
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No Google My Business app? No worry, check these best alternatives to drive engagement

BirdEye

Google Meet: Conduct video conferences, online meetings, and webinars. Provide training and support Ensure your team is well-trained in using Google apps effectively. Offer training sessions, provide documentation, and establish a support channel to address questions or issues.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels.

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Key Retail Influencers Talk Mobile

Storyminers

our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. International conference speaker and corporate consultant on customer experience, retail, and innovation.

Retail 113
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Avoid This Customer Service Mistake with Matt Dixon

Kustomer

And so, we tried to get Matt a few times to a couple of our conferences, meet with some of our clients. We’ve got a Kustomer conference coming up. This was a multi-year, probably 10 year plus research effort. So given that I still think it’s right, I know repeat channel flipping is bad Matt.