Customer Bliss
NOVEMBER 1, 2018
As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience?
Customer Bliss
FEBRUARY 23, 2018
Turns out, the employee came first.” Fight High Turnover by Investing in Employees. Ruff shares that at a Future Stores Miami conference , executives at big-box retailers discussed how they’ve rethought employee training and invested in support for customer and product interaction. Treat Your Employees as Assets.
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Experience Investigators by 360Connext
MAY 5, 2020
Today’s employee experience is not what people were promised. The employee experience today, with social distancing, distributed teams, and different expectations, is a far cry from what most of our employees have come to expect and rely upon. Customer experience is directly connected to employee experience.
Customer Bliss
JULY 19, 2019
Lucy spent almost a year traveling, listening to salespeople, customers, partners, and going to conferences. She needed to understand the space she was in, and what both partners and customers thought about their experience with Genesys. Develop a Business Plan.
Speaker: Conference Speakers
The Role of IT, Intranets & the Digital Workplace in Employee Experience. Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness. Explore how you can get your workers and organization ready for whatever the future holds.
SurveySparrow
DECEMBER 6, 2021
It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.
CX Accelerator
NOVEMBER 11, 2022
Employee Experience. EMPLOYEE EXPERIENCE The evidence has shown time and time again that the internal experience determines the external experience. Business owners need to treat their employees how they would like them to treat customers. The 8 skills required by any CX team are: Strategy.
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