InMoment XI

SEPTEMBER 28, 2022

The distinguishing feature of qualitative research is that a trained interviewer is interacting live with an engaged respondent. Contact your client success director to inquire about how you can engage with InMoment for qualitative research, customer journey mapping, or ideation to improve the customer experience.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Kristina Evey

SEPTEMBER 13, 2018

I was recently at a business conference at a highly regarded venue. Upon the conclusion as everyone was walking out to their cars, I overheard several conversations focusing on two extreme irritations during the conference. The point… the conference content was wonderful. Frustration Drives People Away. The food was great.

Customer Experience 243

Customer Experience Conference Customers Connections 243

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 Let’s explore the key reasons why they lead to higher engagement, integrate seamlessly into workflows and collect feedback without being intrusive: 1. The recipient can choose to engage with it at their own pace, without feeling pressured.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

Experience Investigators by 360Connext

NOVEMBER 17, 2014

One Fortune 50 company decided to put felt blankets on office chairs and conference room chairs that had “CUSTOMER” in lettering on them. Blog Culture Customer Engagement Customer Experience Featured Recent News customer engagement customer service linkedin'

Social Media 282

Social Media Study Consulting Customer Engagement 282

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences. This first one is from HubSpot.

Customer Engagement 157

Customer Engagement Engagement Social Media Measurement 157

Experience Investigators by 360Connext

NOVEMBER 12, 2014

At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity. Blog Customer Engagement Customer Experience Featured brand identity consulting customer engagement experimental marketing linkedin targeted marketing' These customers had, after all, self identified as adventure seekers.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide. In 2014, Annie was recognized as being one of the 50 most influential CMOs in social media.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

GetFeedback

FEBRUARY 6, 2019

Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. Event and conference surveys are a great way to capture attendee feedback without spreading yourself too thin. How will you keep attendees engaged? Making the Most of Attendee Feedback.

Tips 276

Tips Feedback Survey Conference 276

The DiJulius Group

APRIL 14, 2021

The post Want Stronger Employee Engagement? Engage Their Families appeared first on The DiJulius Group. However, when Dave Timmons was the SVP at Bank of America, he took it to another level. He says, “I asked one of my. Read Full Article.

Employee Engagement 116

Employee Engagement Engagement Banking Tips 116

Experience Investigators by 360Connext

OCTOBER 15, 2014

It was at South by Southwest Interactive Conference about 5(!) Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Social Media 275

Social Media Consulting Conference Communication 275

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

GetFeedback

APRIL 15, 2019

Good event marketing is about more than simply hosting a conference or fundraiser. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions. Use mid-event survey questions for addressing issues in real time.

Survey 207

Survey Transportation Conference Hotels 207

Experience Investigators by 360Connext

NOVEMBER 3, 2014

The foosball table is replaced with an austere conference table, and the leaders are getting down to business. Staff is added, roles are more defined, and customers are surprised by new account managers, cashiers, and others. The original team members become uncomfortable with the changes.

How To 271

How To Leadership Social Media Consulting 271

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

TechSee

DECEMBER 11, 2024

Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. Many businesses embraced omnichannel solutions, with journey orchestration tools improving engagement and reducing friction across touchpoints across 2024.

Trends 109

Trends Self Service Omni-Channel Social Media 109

NICE inContact

JULY 15, 2020

A major virtual conference, open to contact center pros everywhere. Even six months ago, who could have predicted that across the planet, we’d be leaving in-person conferences behind—at least for now—and recreating them as virtual events?

Interaction 156

Interaction Conference Contact Center Call Center 156

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The power users will be easy to identify from your weekly or monthly calls; they’re very engaged. I would focus on multi-threading within the organization.

Conference 98

Conference Customer Success Leadership Sales 98

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. As you participate, you’ll earn points that unlock exclusive rewards, with multiple tiers that offer exciting benefits based on your engagement.

Customer Success 52

Customer Success Conference Sports Roadmap 52

InMoment XI

AUGUST 31, 2023

Reason #3: Network With Your Peers Engage with over 200 seasoned CX professionals representing the foremost brands in the region. Reason #4: The Conference is More Practical Than Ever The event has been crafted to provide you with an insider’s perspective on a selection of EMEA’s most successful experience programmes.

Conference 195

Conference Banking ROI Customer Voice 195

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Establish the Rules of Engagement: parameters around communication, expectation on timelines and what slippage/remediation might look like. Expect that everyone stays focused and engaged. Natural dialogue is harder.

Contact Center 294

Contact Center Travel Culture Meeting 294

InMoment XI

SEPTEMBER 20, 2022

Employee Engagement: Doing What (Almost) Everybody Else Does. This construct is engagement, which also seeks to quantify emotional and rational job satisfaction (as well as motivation to think, feel, and act). The principal intents of employee engagement, then, are to identify: What originally drew individuals to the company.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195

Michelli Experience

SEPTEMBER 15, 2016

I was reminded of the importance of mastery recently as I have been preparing to speak at a TEDx conference in Sarasota , Florida, on October 6 th. There are still a few tickets available – so if you are in the area, I’d love to see you there.). TEDx has stretched and enlivened me and my colleagues.

Engagement 100

Engagement Entertainment Conference Analysis 100

Uplight

JUNE 5, 2024

This year Uplight brought together technical teams from utilities, the clean energy ecosystem, and Uplight at our inaugural Developer Conference as part of our annual Uplight Customer Connect event.

Conference 59

Conference Connections Engagement Data 59

GetFeedback

FEBRUARY 12, 2019

Given this trend, it’s no surprise that customers prefer to engage with people and companies via SMS, otherwise known as text message. Companies are sending unbranded, batch and blast SMS surveys to customers, which hinders engagement. GetFeedback’s SMS Invitations. What do SMS surveys look like at GetFeedback?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

NICE inContact

SEPTEMBER 13, 2016

If a customer is engaging you in one channel, he or she is likely engaging you in another channel at the same time. Catch SmartAction CEO, Tom Lewis, speaking at the inContact User Conference in October! . #2 – One bad encounter in a weak channel can stain the entire customer experience.

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

NICE inContact

FEBRUARY 14, 2019

In our breakout sessions, learn how to create the most engaged workforce, how to use analytics to maximize business results and how to take your next step in your journey to the cloud. We carefully selected topics that are top of mind for dynamic organizations, bringing in the best industry experts to deliver them.

Interaction 159

Interaction Insurance Conference Analytics 159

Horizon CX

SEPTEMBER 1, 2023

Then there are those organizations that get engaged with CX because a senior leader either read a book on CX or attended an industry conference where CX was presented in such a way that demonstrated how that business drove revenues and profits to higher levels through CX than if they hadn’t engaged.

Exercises 246

Exercises Customer Centricity NPS Culture 246

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. For every type of engagement, CX professionals need to consider whether an easy interaction makes customers feel valued. While some data says yes, other research says no. . Effectiveness: The experience delivers value.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. As a result, engaging and retraining associates is a top leadership priority.

Conference 59

Conference Technology Meeting Contact Center 59

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Zonka Feedback

JULY 31, 2024

The world of customer experience is ever-evolving, and staying ahead requires more than just understanding trends—it demands active engagement with the leading minds in the industry. Was it made in isolation, or was it influenced by a breakthrough idea at a conference? Imagine your last pivotal decision.

Conference 59

Conference Customer Experience Trends Industry 59