Experience Investigators by 360Connext

NOVEMBER 3, 2014

The foosball table is replaced with an austere conference table, and the leaders are getting down to business. Blog Customer Experience Featured Innovation business growth improvement leadership linkedin' Staff is added, roles are more defined, and customers are surprised by new account managers, cashiers, and others.

How To 271

How To Leadership Social Media Consulting 271

Totango

MAY 17, 2024

A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Connect engagement to communications Record your calls! Tools like Chorus and Gong.io

Innovation 101

Innovation Call Recording Conference Tools 101

Customers Rock!

MAY 10, 2012

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual.

Social Media 174

Social Media Conference Self Service Entertainment 174

NICE inContact

SEPTEMBER 13, 2016

If a customer is engaging you in one channel, he or she is likely engaging you in another channel at the same time. The iterative process represents adapting to changing landscapes and planning for innovation. Catch SmartAction CEO, Tom Lewis, speaking at the inContact User Conference in October!

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. As you participate, you’ll earn points that unlock exclusive rewards, with multiple tiers that offer exciting benefits based on your engagement.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. These characteristics make an agile approach personalized, engaging and flexible. Why Bring Agile Innovation to Customer Success?

Innovation 103

Innovation Customer Success Customer Journeys How To 103

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Reason #3: Network With Your Peers Engage with over 200 seasoned CX professionals representing the foremost brands in the region. Hear what our delegates had to say about last years’ event!

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Conference Banking ROI Customer Voice 195

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

ReviewTrackers

APRIL 19, 2017

The summit is considered to be one of the leading conferences for executives in marketing, strategy, and physician relations from healthcare-related organizations. The Importance of Innovation in Healthcare. Companies must continue to innovate, even after they have grown and matured, Joel suggests.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

Conference 59

Conference Innovation Connections Customer Engagement 59

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? Another theme showing up across conferences is the evolving last mile. Experiential selling moves to the forefront.

Retail 76

Retail Innovation Self Service Conference 76

Customers That Stick

OCTOBER 23, 2014

The Compete Through Service Symposium is an annual conference held in Arizona that brings innovative minds in business and academic thought leaders together to further the science of service. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. Conference ticketing should be at the forefront of all event planning efforts: Design your perfect event ticket.

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Conference Strategy Sales Social Media 78

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business. Register Now. Save £100 and register now through 31 st March to lock in the early bird rate.

Conference 136

Conference Employee Engagement Innovation Analytics 136

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

C3Centricity

APRIL 2, 2018

As the handbook mentions: “Architecting a world-class Insights organization requires executive, cross-functional commitment/engagement” To do this, they mention the following six points: Vision & Pace. The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money.

Handbook 275

Handbook Marketing ROI Social Media 275

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaboration + Innovation = Success. Our Path Forward – Together.

Conference 68

Conference Contact Center Innovation Consulting 68

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. That’s because we celebrate customers for using NICE inContact products and services to drive exceptionally creative, innovative customer experiences. Best Employee Engagement. Rookie of the Year.

Conference 120

Conference ROI Employee Engagement Interaction 120

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. They should care that it is an easy experience for them.

Marketing 110

Marketing Conference Transportation Innovation 110

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

AWS Machine Learning

JANUARY 21, 2025

With it, developers can quickly build conversational interfaces that can understand natural language, engage in realistic dialogues, and fulfill customer requests. The solution will confer with responsible AI policies and Guardrails for Amazon Bedrock will enforce organizational responsible AI policies.

Self Service 81

Self Service Knowledge Base Policies Conference 81

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. AI Centered Around Human Needs Is the Future The day kicked off with an engaging keynote that emphasized the importance of placing human needs at the forefront of AI development. See you tomorrow!

Customer Success 52

Customer Success Self Service Conference Connections 52

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. Best Employee Engagement This category salutes clients who have utilized technology to successfully engage and motivate their workforce. And The Winner Is….

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Net Promoter Score Conference Hotels First Call Resolution 120

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience.

Retail 74

Retail Innovation Trends Ecommerce 74

NICE inContact

FEBRUARY 22, 2018

With the 2018 NICE inContact CX Excellence Awards program, we’re excited to once again recognize customers like you who drive exceptionally creative, innovative customer experiences with NICE or NICE inContact products and services. Best Employee Engagement. Best Customer Experience. Best Business Impact. Rookie of the Year.

Hotels 12

Hotels Contact Center Conference Employee Engagement 12

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. This summit discusses the importance and innovations of customer success. Customer Engagement Summit.

Conference 52

Conference Customer Success Case Study Innovation 52

eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

Conference 52

Conference Self Service Contact Center Government 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Experience Investigators by 360Connext

MARCH 18, 2015

It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. These are things that help me think about the endless possibilities of innovation and experience. The mix of people at SXSW is unlike any other conference you can attend.

Interaction 110

Interaction Conference Innovation Fashion 110

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. As a result, engaging and retraining associates is a top leadership priority.

Conference 59

Conference Technology Meeting Contact Center 59

One Millimeter Mindset

AUGUST 11, 2021

Have you ever felt marginalized, dismissed, or even excluded as a member of one professional culture trying to engage in a cross-functional team? First, this strategy catalyzes teams to take a more non-traditional, less habit-bound, direction for engagement. Then engage me to present a One Millimeter Mindset program!

Innovation 116

Innovation Culture Leadership Meeting 116

Experience Investigators by 360Connext

DECEMBER 10, 2015

It was a privilege to present at the recent Next Generation Patient Experience conference. I had never attended a conference solely focused on healthcare, so I learned a lot about what innovative healthcare systems are doing to improve the patient experience. Healthcare […].

Healthcare 88

Healthcare Conference Consulting Innovation 88

CX University

MAY 23, 2023

The CX Professionals Association (CXPA) recently organized the CX Leaders Advance Conference, bringing together CX experts, thought leaders, and enthusiasts from around the world. In this article, I will share key takeaways and insights from this conference.

Conference 52

Conference Customer Centricity Innovation Strategy 52

Experience Investigators by 360Connext

MARCH 12, 2015

It’s where ideas like the importance of Net Neutrality and using neuroscience as a privacy hack are discussed in conference rooms and cocktail parties. Blog Customer Experience Featured Innovation Opinion #SXSWi innovation interactive linkedin South by Southwest SXSW technology' Yes, there are parties.

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Customer Experience Fashion Social Media Conference 110