BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Experience Investigators by 360Connext

NOVEMBER 12, 2014

At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity. Blog Customer Engagement Customer Experience Featured brand identity consulting customer engagement experimental marketing linkedin targeted marketing' These customers had, after all, self identified as adventure seekers.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Experience Investigators by 360Connext

OCTOBER 15, 2014

But the way Ann and I met in person for the first time will go down as one of my favorite social meets IRL stories ever. It was at South by Southwest Interactive Conference about 5(!) Learn more about the book and how to order. Ann and I had communicated virtually for a number of years by then.

Social Media 275

Social Media Consulting Conference Communication 275

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide. In 2014, Annie was recognized as being one of the 50 most influential CMOs in social media.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

NetBase

NOVEMBER 19, 2018

When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Social Media’s Favorite #Foodporn for Thanksgiving.

Social Media 83

Social Media Marketing Conference Analytics 83

Experience Investigators by 360Connext

NOVEMBER 3, 2014

The foosball table is replaced with an austere conference table, and the leaders are getting down to business. Staff is added, roles are more defined, and customers are surprised by new account managers, cashiers, and others. The original team members become uncomfortable with the changes.

How To 271

How To Leadership Social Media Consulting 271

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 89

Social Media Self Service Customer Service Marketing 89

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

NICE inContact

SEPTEMBER 13, 2016

The omnichannel approach has sent customer service professionals into a tizzy trying to buy the latest technology or go viral on social media. If a customer is engaging you in one channel, he or she is likely engaging you in another channel at the same time. Or, they did earlier that day, or last week.

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). What does that mean?

Customer Experience 221

Customer Experience Social Media Video Customers 221

C3Centricity

APRIL 2, 2018

Thanks to social media and websites, the IoT (Internet of Things) and smart products, companies are inundated with information these days. If you want to learn more about what they are doing, check out the discussions on the topic in last year’s ESOMAR conference in Amsterdam. Let me explain. Functional talent blueprint.

Handbook 275

Handbook Marketing ROI Social Media 275

Beyond Philosophy

NOVEMBER 19, 2014

The clamor on Social media and with my friends and family in England has been, “Have you seen that Sainsbury’s Christmas ad? Sainsbury’s Christmas Ad is appearing in social media feeds around the world. Colin is an international author of four best-selling books and an engaging keynote speaker. It’s great!”.

Net Promoter Score 125

Net Promoter Score Social Media Conference Customer Centricity 125

Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy.

Engagement 110

Engagement Social Media Sales Loyalty 110

Experience Investigators by 360Connext

JANUARY 23, 2015

Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. It’s easy to “set up” a social media presence for customers and then just sort of forget to maintain it. Social Customer Care: Best Practices for Major Engagement.

Customer Care 110

Customer Care Social Media Marketing Conference 110

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Beyond Philosophy

NOVEMBER 6, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

Beyond Philosophy

NOVEMBER 11, 2014

Watch out this space as in a subsequent blog we’ll give advice on the different ways to change a habit… Blogs CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience (..)

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

InMoment XI

SEPTEMBER 20, 2022

Employee Engagement: Doing What (Almost) Everybody Else Does. This construct is engagement, which also seeks to quantify emotional and rational job satisfaction (as well as motivation to think, feel, and act). The principal intents of employee engagement, then, are to identify: What originally drew individuals to the company.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Vonage

SEPTEMBER 3, 2015

We know that if you engage deeply, interact, remember those customers and create one-to-one relationships with them, you will have incredible success. Marcus Nelson, former Director of Social Media at Saleforce spoke to Forbes about working there. The future is social. Trust is everything.

Customer Service 120

Customer Service Social Media Hotels Conference 120

Experience Investigators by 360Connext

APRIL 14, 2020

The more we can define our customer persona, the more we can engage our teams to show her empathy as we do our best to step into her shoes. If you don’t have any data: Consider places that can give you some, like customer service case codes and social media discussions. What are your customers saying on social media?

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Beyond Philosophy

NOVEMBER 18, 2014

How do you use Social Media to enhance the experience? Social media is a great channel for enhancing the Customer Experience. But companies that don’t present a unified front to Customers either use social media as a one-way communication or don’t use it at all. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Centricity 129

Customer Centricity Omni-Channel Net Promoter Score Strategy 129

BirdEye

DECEMBER 15, 2023

Have you ever wondered why multi-location businesses have different social media accounts? Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management.

Social Media 59

Social Media Management Metrics Connections 59

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Conference 78

Conference Strategy Sales Social Media 78

Beyond Philosophy

NOVEMBER 4, 2014

In my post, “ Engaging the Subconscious Shopper ,” I mention a Nielson report that reports that milk drives consumers to the store 59% of the time. Engaging the Subconscious Shopper. Colin is an international author of four best-selling books and an engaging keynote speaker. Divide and conquer.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Who wants to work in a place where customers complain both to and about the employees in viral videos and publicly on social media ? Thank you to Medallia for a wonderful conference!

Case Study 152

Case Study Airlines Conference Wait Times 152

Bill Quiseng

DECEMBER 14, 2015

But today’s customers are expecting service on-line and on the social media channels that they use. One of the great benefits of social media is connecting with people who we would otherwise not meet. Are you a business owner or entrepreneur looking to use social media for customer service?

Social Media 84

Social Media Customer Service How To Customers 84

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Video 52

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. So any chance I get to engage and answer curious questions, the better. We aim to do that through our government social media. Thanks, Dad.

Social Media 52

Social Media Government Customer Care Transportation 52

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adam Toporek. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ChurnZero

DECEMBER 6, 2024

At ChurnZeros ZERO-IN 2024 conference, speakers Alex Turkovic and Dan Ennis shared a new way to look at building a digital CS program. Engagement: How customers interact with your attempts to engage. More space for CSMs to focus on high-value, strategic activity. The four pillars of an effective digital customer success program.

Customer Journeys 52

Customer Journeys Customer Success Touchpoint Social Media 52

Lithium

FEBRUARY 8, 2022

The Super Bowl is upon us and you may find yourself wondering, what exactly can I say in my brand’s social media content? The Super Bowl is always a great time for engagement on social media, and this year promises to be even better than usual. AFC, American Football Conference®. Well, you’re not alone.

Social Media 52

Social Media Conference Fashion Guidelines 52

Kustomer

SEPTEMBER 6, 2022

In the span of two decades, social media has gone from being an afterthought to being an integral component of pretty much all modern marketing and support strategies, as well as sales funnels. Read on to discover what social customer relationship management is and how to apply it in your business. What Is Social Data?

Customer Relationship Management 96

Customer Relationship Management Customer relationships Social Media CRM 96

Customer Bliss

JUNE 14, 2019

Keep Employees Engaged and Informed. Internal social networking. To keep the salespeople engaged, Chester and his team have instituted quarterly meetings for updates on the business, priorities, and strategies. to tackle at a later time. At Johnson & Johnson, there are over 4,000 salespeople.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Analysis Trends Brands 98